peterhahn.co.ukReviews

: 10,085Good

4.35

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certified since: 29/08/2013
updated on: 30/06/2022
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certified since: 29/08/2013
updated on: 30/06/2022
peterhahn.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At peterhahn.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for peterhahn.co.uk

1,642 verified reviews in the last 12 months

10,085 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
I have recently bought lots from Peter Hahn over the last few months - having ‘grown out of’ many items during lockdowns and also becoming fed up with shoddy quality from other suppliers. The clothes of the latter look fabulous in photographs on gorgeous models online but in reality the fabrics mostly turn out to be shoddy and unflattering. My Hahn purchases are the reverse - they look good, feel good, and are wearing well. Also having had too much experience of returning unwanted items to other suppliers, orders that were delivered crammed into horrible chunks of plastic, the Hahn packaging is brilliantly simple and elegant and could not be more customer friendly - thanks! Jacky Harrogate
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the most relevant critical review


5 months ago 
Wrong colour cardigan delivered. I sent it back the following day, enclosing an order for the red cardigan originally ordered and a cheque. I have received no confirmation that the parcel has been received or confirmation that a further order has been received and is being processed and an estimate of when I might receive the new order. This is routine for Peter Hahn. Other mail order firms provide a delivery date a few days beforehand. This enables the recipient to be at home . Parcels from Peter Hahn just arrive unannounced. This is a shame, as their clothes are lovely. I provide an email address, so communication would not be difficult.
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Reviews for peterhahn.co.uk

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(120)
(95)
 Verified review
3 months ago
My previous orders with Peter Hahn have all been satisfactory. However item no 26503377 ordered on 2:3:22 along with other received items with the order has not yet been received despite the amount appearing as having been debited on my bank statement. I have other orders in the pipeline to receive for which I haven't yet been debited.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Item 26503377 was dispatched on the 30.03.2022 and delivery will take 8-10 working days as stated in our T&C's. Items 65691177 and 65547277 were dispatched on the 06.04.2022 and item 65573877 followed on the 09.04.2022. Again delivery on all items will take 8-10 working days. Item 65431977 is on a back order with expected stock due on or before the 20.06.2022. We will not charge you for this item until this is dispatched. If you have any further queries please call us on 0800 054 2120. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Grossy inflated prices so although the clothes are good quality I usually wait for offers unless something is unique to Peter Hahn.
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 Verified review
3 months ago 
delivery times are far too long and refunds take too long. The prices are also way out of the league of most of us.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
3 months ago
Very bad experience trying for 48 hours to purchase. Finally done it at 20.30 tonight
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry for the difficulties you have experienced, please email us at service@peterhahn.co.uk to discuss this further. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Usually your trousers are a perfect fit but these were both too long for me.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry on this occasion the trousers were not suitable, please do return these to us using the freepost return label inside your parcel to return the items back for a full refund. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
The item was too big, and too long, and the smaller size was too small
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 Verified review
3 months ago
Lovely clothes but wait time for delivery is far too long
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. As stated in our T&C's all deliveries will take 8-10 working days stock permitting. We apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
FAR TOO LONG TAKEN TO DELIVER ORDERS
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
3 months ago
Length of time between order and delivery. At present I wait for 3 items, one ordered on 13th March, other two later. (I cancelled an earlier item also ordered on 13th March because of repeat problems with credit card payment even though it was accepting the same credit card for other payments, later they reported problems with acquisition of said item and so I cancelled the order) I ordered my first item from Peter Hahn earlier in the year and was delighted with the product which, apart from slow delivery, encouraged me to buy again.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry for the issues regarding your card, this is because we have recently implemented a two factor authentication to help us prevent fraudulent orders. In regards to deliveries timescales as stated in our T&C's, stock permitting all orders will take 8-10 working days to arrive. Please accept our apologies for any inconvenience caused. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Having made 7 phone calls to customer service to solve a problem caused by the Hahn system of working and not being any further forward. I have asked to speak to a supervisor only to be told I will have to wait for a phone call between 9a.m. and 5 p.m.which I am unable to do. I am now left with a problem I cannot solve and a service that that doesn’t work and am at a loss as to what I can now do.I am also left unable to order any further goods because of their problem.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please be assured this error within our systems is something we are working on every day. We are aware there is an error and our Head Office over in Germany are trying their hardest to contact our service provider WorldPay to help us get to the bottom of these issues. We cannot apologise enough for all this inconvenience but we thank you for bearing with us while we rectify this. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
I tried four times to get an order processed, but Peter Hahn had failed to update their system in line with a change in banking practice, so kept sending me messages that my card had failed. No proper explanation at any stage. I gave up and will not shop with Peter Hahn again.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please call us on 0800 054 2120 or email us at service@peterhahn.co.uk and we'd be delighted to assist you further with your query. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
I still have not received my item which happens on a regular basis with this company. They always immediately inform you of the delay so they are aware the hoods will not be delivered in good time
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please call us on 0800 054 2120 or email us at service@peterhahn.co.uk and we'd be delighted to assist you further with your query. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Listen to what the customer is asking and your customer service team should be more capable answering the questions to keep purchasers update .I was very disappointed with the service.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
3 months ago
I was sent the wrong item. Now it will be another ‘long’ wait before the ordered item arrives. I would order more goods, but the delivery times are just too long. Sorry!
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We are sorry to hear that you are disappointed with our service. Please contact our team at service@peterhahn.co.uk or call us on 0800 054 2120 if you wish to discuss this further. Kind regards, Your PETER HAHN Team.
 Verified review
3 months ago
I still have not received my refund for returned goods. You say the money was refunded on the 5/4 but to Dante the 16th I still have not received it
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please see breakdown of your refund: 22.03.22 CUST.-INVOICE 79,95+ 22.03.22 CC PAYMENT 79,95- 22.03.22 CUST.-INVOICE 183,95+ 22.03.22 CC PAYMENT 183,95- 05.04.22 RETURN 89,00- 05.04.22 REFUND 89,00+ Please check to the date of the 22.03.22 on your bank statement as sometimes banks will put a refund underneath the original transaction date of the order. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
I haven’t even received the product yet so review it! But given only one star as delivery is ridiculously slow
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. As stated in our T&C's all deliveries will take 8-10 working days, stock permitting, as we dispatch from our German warehouse. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
I am still waiting for my shoes. 😡 It is a shame. The money was taken from my account but still no shoes.
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Answer by peterhahn.co.uk
2 months ago
Thank you for your review. We can confirm your order was dispatched from Germany on 23/04/2022, and orders usually take 8-10 working days for delivery, so your order should be with you soon. Please accept our apologies for the delay and any inconvenience caused to you. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Still waiting for my refund for returned goods in March
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Your refund was issued on the 05.04.22. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
I have not received my goods yet!!!! They are very late
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please call us on 0800 054 2120 or email us at service@peterhahn.co.uk and we'd be delighted to assist you further with your query. Kind regards, your PETER HAHN Team.
 Verified review
3 months ago
Delivery takes too long.
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Answer by peterhahn.co.uk
3 months ago
Thank you for your review. Please be advised as stated in our T&C's all orders will take 8-10 working days to arrive as we dispatch from our German warehouse. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.