peterhahn.co.ukReviews:
1,198 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
Read more
Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
Read more
Reviews for peterhahn.co.uk
20 Jun 2023
Verified review
Waited over 6 weeks still no delivery and no contact with the company unless I ring ......absolutely appalling. Will never use or recommend to shop at Peter Hann May I add they took my money 6 weeks ago absolute disgraceful
Report review
Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
26 Sept 2023
Verified review
You need to sort out your website. I have placed orders using Klarna. The orders were accepted only to be told later payment has failed. It took a lot of my time to finally get an explanation from customer service.
Report review
Answer by peterhahn.co.uk
27 Sept 2023
Thank you for your review. Please be politely advised here at PETER HAHN we only accept Visa/Mastercard/Cheques as payments. Unfortunately Klarna is not available as a payment option at this time. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team
8 Sept 2023
Verified review
Refunds are very slow coming through. Returned items can take weeks for the refund to be transferred to accounts. It is just not good enough. Order items are also slow in arriving although they are usually well packed.
Report review
Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. We can confirm we had a technical glitch within our new database which meant for some time we had to manually issue all refunds for our customers. The glitch has now been fixed and all refunds are being issued as normal. We apologise sincerely for any inconvenience caused to yourself. Kind regards, your PETER HAHN Team.
12 Jun 2023
Verified review
I placed an order on May 11th for £535.55 ( including p&p ).
These 2 dresses have never arrived .
I did speak with one of your assistants who said all I could do was wait.
I am very concerned.
Please sort this out.
Report review
Answer by peterhahn.co.uk
13 Jun 2023
Thank you for your review. We are sorry to read the order has not yet been received. Please email us at service@peterhahn.co.uk so we can email you your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
5 May 2023
Verified review
Poor delivery
They advertise items with delivery dates more than a month hence then they delay again. Granted they don’t take payment until delivery is guaranteed but it’s disappointing service compared to comparable companies.
Report review
Answer by peterhahn.co.uk
5 May 2023
Thank you for your review. We are ever so sorry to read your order has been delayed, sadly this will be an issue with our supplier trying to secure the stock. We prepare our stock levels months in advance from predictions we receive from our suppliers, sadly these can be subject to change, but this is why we do not charge until we dispatch. We sincerely apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
2 Jun 2023
Verified review
I placed an order on May 5th and have had no word of its impending arrival, other than a generic email apologising for slow service and offering a discount if I spend another £75!
Abyssmal, - I shan't order again.
Report review
Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
19 Sept 2023
Verified review
Very poor delivery times and poor customer service
When ordering they state the item is in stock but after payment they don’t deliver for months. When approaching customer services they don’t reply or take a long time to reply. I will never order from them again
Report review
Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. Goods should be delivered within 8-10 working days, if you have not received the order please contact us at service@peterhahn.co.uk so we can investigate the relevant tracking to see what the status of the parcel is. At present we are continually working alongside our Head Office to try and improve customers experiences and we will of course feedback your comments. We apologise sincerely for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
2 Jun 2023
Verified review
Poor service
I order this item of clothing on 5th May. The transaction appeared on my credit card account nearly 2 weeks ago, I have contacted Peter Hahn twice but the item has still not been delivered! It is now 2nd June.
Report review
Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
11 Sept 2023
Verified review
Poor delivery information, no notification that a supposed stock item is being manufactured, and delivery date unknown.
Message given that 2 items shipped, but no indication of when delivery might be received.
Report review
Answer by peterhahn.co.uk
11 Sept 2023
Thank you for your review. If your items have been shipped, delivery will take 8-10 working days via Royal Mail. Please email us at service@peterhahn.co.uk and we will be pleased to provide you the Royal Mail tracking link. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
29 Sept 2023
Verified review
Over £300 worth of clothes left at side of house in the rain for days. No notification of delivery coming or that it had been left. Cardboard boxes ruined so not easy to do returns and paperwork illegible
Report review
Answer by peterhahn.co.uk
24 Oct 2023
Thank you for your review, this is not the service that we pay Royal Mail for and we will be investigating this with them.
We do apologise that, due to current technical issues, some customers are not receiving the emails that we usually send out one a parcel reached the Royal Mail to advise that the parcel is almost with them and to allow tracking. We are working hard to get this fixed as quickly as we can.
We look forward to hearing from you again soon, Kind Regards, Your PETER HAHN Team.
16 Jun 2023
Verified review
Placed an order on 18th May 2023. As of 16th June order has not arrived. No information from the company as to when my order will despatched or even if I’ll ever receive it. Appalling customer service
Report review
Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Jul 2023
Verified review
No information about the ridiculously long lead time from placement of order - over 1 month - to delivery, and then no feedback on returns - over 2 weeks since returning items. All very very slow.
Report review
Answer by peterhahn.co.uk
5 Jul 2023
Hello Claudia, thank you for your review. Following recent system changes, we ran into a few teething issues during implementation and this sadly had an effect on all areas of our business. Please be assured that our team are working tirelessly to iron out any issues to ensure we can continue to provide excellent service to our valued customers in the future. Please accept our apologies for the inconvenience caused. Kind regards, your PETER HAHN Team.
24 Jul 2023
Verified review
I ordered sandals a month ago. I waited
for them for over 3 weeks before contacting customer services. I was told the sandals were out of stock but nobody bothered to let me know. Disappointing
Report review
Answer by peterhahn.co.uk
25 Jul 2023
Thank you for your review. We are so sorry to read your order did not arrive. Our IT team are working on our technical issues so automatic emails and letters regarding stock will be sent once more to our customers. We are sorry we did not contact you on this occasion, please be assured we are working hard to offer a better service to our customers once more. Kind regards, your PETER HAHN Team.
2 Jul 2023
Verified review
Overcharging by Peter Hahn
Ordered a jacket in April, over charged by Peter Hahn. I received an invoice stating the correct price but they charged me £99. Despite e mails and telephone calls I'm still waiting for my refund
Report review
Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. We are sorry to hear that you were overcharged. Of course we will rectify this for you; could you please contact us via email detailing "TRUSTED SHOPS REVIEW" within the subject so that we can filter through and action this quickly for you? We look forward to hearing from you. Kind regards, your PETER HAHN Team.
9 Aug 2023
Verified review
Ordered item showing in stock- never delivered
Ordered item showing in stock.
Several phone calls later and over a month told the item was out of stock.
If I hadn’t contacted them I would not have been notified. Very poor customer service
Report review
Answer by peterhahn.co.uk
9 Aug 2023
Thank you for your review. We will pass your comments back to our Head Office and we sincerely apologise you did not receive a letter to advise the item was not available. If you wish to discuss further please call us on 0800 054 2120. Kind regards, your PETER HAHN Team.
7 Jul 2023
Verified review
Still awaiting my delivery of order 6 weeks ago. Promised despatch 25th June but no delivery and no contact from Peter Hahn to apologize. Am going to cancel order and not use Peter Hahn again
Report review
Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Please email us at service@peterhahn.co.uk so we can action your request. We apologise sincerely for any inconvenience caused. Kind regards, Your PETER HAHN Team.
WC
Wendy C.
London
5 Jul 2023
Verified review
Orders take weeks to arrive if at all
Orders take weeks to arrive, and in the last instance didn’t arrive at all. However since no money was taken I haven’t bothered to follow it up. No more shopping for me with this company.
Report review
Answer by peterhahn.co.uk
5 Jul 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
SM
Susib M.
London
24 May 2023
Verified review
Poor service
I have shopped with Peter Hahn many times and always been happy with the service. This time I had to return an item and despit 2 emails have not received a refund. It has now been 4 weeks.
Report review
Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We can confirm due to a technical error with our new system we were informed our refunds were sadly not clearing. We are pleased to confirm this error has now been resolved and all refunds issued should clear by the end of this week. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
13 Aug 2023
Verified review
Out of stock
When I ordered this it was in stock. When I chased my order I was told it was out of stock but no one bothered to inform me! One piece arrived but I’m still waiting for my second item.
Report review
Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review. We are sorry to hear you still have not received part of your order, Please contact us on 0800 0542120 so we can investigate the status of the outstanding item, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
SS
Sheila S.
Nottingham
8 Jun 2023
Verified review
Two orders still to be received
I placed two orders, one on 1st. May and the second on 11th. My account was charged for both items on 22 May and I have not yet received either of them. Absolutely terrible service!!
Report review
Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.