peterhahn.co.ukReviews:
1,155 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
30 Sept 2023
Verified review
Very slow! getting my order and no communication
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Answer by peterhahn.co.uk
2 Oct 2023
Thank you for your review. We apologise sincerely for any long delivery time at present, and we will escalate your comments to our Head Office. Kind regards, your PETER HAHN Team.
22 Jun 2023
Verified review
Not received my items after 6 weeks of ordering.
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
18 Jun 2023
Verified review
Pay my refunds as you claim you have but have not
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. Please contact us on 0800 054 2120 or service@peterhahn.co.uk to discuss this further. We look forward to hearing from you. Kind regards, your PETER HAHN Team.
DA
Dory A.
Prestatyn
15 Jun 2023
Verified review
Haven't received my orders from over a month ago.
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Answer by peterhahn.co.uk
15 Jun 2023
Hello, thank you for your review. After our recent delays in relation to technical issues, we are pleased to confirm that all deliveries and refunds are now being made in our usual timescale. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
22 Sept 2023
Verified review
Poor delivery times and poor customer services
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry to read you feel this way, please contact us on 0800 054 2120 should you wish to discuss further. We apologise sincerely for any inconvenience caused at this time. Kind regards, your PETER HAHN Team.
4 Jun 2023
Verified review
Order not received - why does it take so long?
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Answer by peterhahn.co.uk
5 Jun 2023
Thank you for your review. Please be advised our standard delivery timescale is 8-10 working days as we dispatch from our German warehouse. At this time, we have just upgraded all our systems which has led to more teething problems than we anticipated. Please be assured we are working hard to dispatch all orders in a timely manner, and you will receive an email notification your order is in transit, should we hold your email address. Please accept our sincerest apologies for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
11 Jul 2023
Verified review
I am order goods and they are not turning up!
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 so we can discuss the payments on your account. Kind regards, your PETER HAHN Team.
13 Jul 2023
Verified review
No refund received after returning boots.
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. Can you confirm with us via service@peterhahn.co.uk when you purchased these? Be advised, if they are older than 6 months we need to manually book these and you will receive a refund cheque. Kind regards, your PETER HAHN Team.
6 Aug 2023
Verified review
Get your delivery and payments in order
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Answer by peterhahn.co.uk
7 Aug 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further, alternatively contact us on 0800 0542120 so we can give you any information you need regarding orders or payments on your account, we look forward to hearing from you Kind regards, your PETER HAHN Team.
12 Jul 2023
Verified review
Only accept orders you can fill in 7 days
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive. Kind regards, your PETER HAHN Team.
22 May 2023
Verified review
Still waiting for my order placed 20/4/23
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We are sorry to read you have not yet received your order, please email us at service@peterhahn.co.uk with your name and address so we can chase this further for you. Kind regards, your PETER HAHN Team.
20 Sept 2023
Verified review
Because the goods have not arrived yet
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Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. Please be advised Trusted Shops will ask you to review the item when delivery is due. We would kindly ask you not to make a review until the item arrives. Please contact us at service@peterhahn.co.uk and we will chase the order further for you. We hope to hear from you soon and we apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
AE
Anne E.
Poole
25 Sept 2023
Verified review
Still waiting for 3refunds in July.
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Answer by peterhahn.co.uk
26 Sept 2023
Thank you for your review. Please contact us at service@peterhahn.co.uk and include Trusted Shops in your title and we will look into this further for you and ensure the refunds are actioned. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
WW
Wilfie W.
Lincs
22 Jul 2023
Verified review
Order not received. No information.
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Answer by peterhahn.co.uk
24 Jul 2023
Thank you for your review. Please email us at service@peterhahn.co.uk so we can chase this further for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
9 Jun 2023
Verified review
Have not received order YET !!!!
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
MS
Maureen S.
Lincoln
22 Jun 2023
Verified review
I have not received my order
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
20 Jun 2023
Verified review
My order has not yet arrived
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
4 Jul 2023
Verified review
Ordered goods on 4th June and I am still awaiting their arrival.
Ordered goods on 4th
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Answer by peterhahn.co.uk
5 Jul 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
29 Aug 2023
Verified review
Order never arrived
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Answer by peterhahn.co.uk
30 Aug 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we can chase this further for you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
AF
Alison F.
Windsor
3 Jul 2023
Verified review
Slow and expensive
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Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.