peterhahn.co.ukReviews:
1,083 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
12 Jul 2023
Verified review
Only accept orders you can fill in 7 days
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. As stated in our T&C's all orders will take 8-10 working days to arrive. Kind regards, your PETER HAHN Team.
22 May 2023
Verified review
Still waiting for my order placed 20/4/23
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Answer by peterhahn.co.uk
26 May 2023
Thank you for your review. We are sorry to read you have not yet received your order, please email us at service@peterhahn.co.uk with your name and address so we can chase this further for you. Kind regards, your PETER HAHN Team.
29 Jun 2023
Verified review
Honour discount codes.
Speed up delivery
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Answer by peterhahn.co.uk
29 Jun 2023
Hello and thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
20 Sept 2023
Verified review
Because the goods have not arrived yet
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Answer by peterhahn.co.uk
20 Sept 2023
Thank you for your review. Please be advised Trusted Shops will ask you to review the item when delivery is due. We would kindly ask you not to make a review until the item arrives. Please contact us at service@peterhahn.co.uk and we will chase the order further for you. We hope to hear from you soon and we apologise for any inconvenience caused. Kind regards, your PETER HAHN Team.
AE
Anne E.
Poole
25 Sept 2023
Verified review
Still waiting for 3refunds in July.
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Answer by peterhahn.co.uk
26 Sept 2023
Thank you for your review. Please contact us at service@peterhahn.co.uk and include Trusted Shops in your title and we will look into this further for you and ensure the refunds are actioned. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
1 Jun 2023
Verified review
Promised delivery dates been and gone
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
WW
Wilfie W.
Lincs
22 Jul 2023
Verified review
Order not received. No information.
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Answer by peterhahn.co.uk
24 Jul 2023
Thank you for your review. Please email us at service@peterhahn.co.uk so we can chase this further for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
6 Jul 2023
Verified review
Delivery is poor. Prices are higher
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. As stated in our T&C's we ask to allow 8-10 working days, stock permitting for your order to arrive. We are sorry our items seem to be higher in price, however here at PETER HAHN we only use the best materials to source our clothing and we also offer a free return label inside every parcel to ensure all customers have a hassle-free return should they need too. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
9 Jul 2023
Verified review
New ordering system is a disaster
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review, We will pass your comments back to our head office regarding this query. We are working hard along side our head office to ensure we are meeting every customers expectations. We apologise for any inconvenience caused to yourself. Kind Regards, Your PETER HAHN Team.
9 Jun 2023
Verified review
Have not received order YET !!!!
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Answer by peterhahn.co.uk
9 Jun 2023
Thank you for your review. Due to an issue with our custom clearance we can confirm orders dispatched in May had to be relabeled at our German warehouse. We are working hard to dispatch orders in a timely manner and we apologise for the inconvenience caused at this time. Kind regards, your PETER HAHN Team.
MS
Maureen S.
Lincoln
22 Jun 2023
Verified review
I have not received my order
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Answer by peterhahn.co.uk
22 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
20 Jun 2023
Verified review
My order has not yet arrived
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
1 Jun 2023
Verified review
delivery is extremely slow.
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Answer by peterhahn.co.uk
1 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
GB
Geoff B.
Aberdeen
25 Jul 2023
Verified review
delivery not yet received
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Answer by peterhahn.co.uk
26 Jul 2023
Thank you for your review, We are sorry to hear you have not received your parcel please contact us on 0800 0542120 so we can assist you in locating your order alternatively contact us via email at service@peterhahn.co.uk, We look forward to hearing from you
Kind regards, Your PETER HAHN Team.
11 Jul 2023
Verified review
Deliveries take too long
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review. As per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We do apologise for recent delays and any inconvenience caused. Rest assured that we are working hard to iron out the issues with our new system and get back to our normal excellent level of service as quickly as we can. Kind regards, your PETER HAHN Team.
6 Jul 2023
Verified review
Extremely slow delivery.
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Answer by peterhahn.co.uk
10 Jul 2023
Thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
4 Jul 2023
Verified review
Ordered goods on 4th June and I am still awaiting their arrival.
Ordered goods on 4th
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Answer by peterhahn.co.uk
5 Jul 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
29 Aug 2023
Verified review
Order never arrived
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Answer by peterhahn.co.uk
30 Aug 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we can chase this further for you. We apologise sincerely for the inconvenience caused. Kind regards, your PETER HAHN Team.
AF
Alison F.
Windsor
3 Jul 2023
Verified review
Slow and expensive
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Answer by peterhahn.co.uk
3 Jul 2023
Hello and thank you for your review. Per our terms and conditions on our website, our delivery timescale is 8-10 working days as all goods are shipped from Germany. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
EC
Elizabeth C.
Glasgow
21 Oct 2023
Verified review
I gave you 5 stars
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Answer by peterhahn.co.uk
23 Oct 2023
Thank you for your review, please contact us on 0800 0542120 if we can be of any assistance to you alternatively contact us via email at service@peterhahn.co.uk and put TRUSTED SHOPS as the subject so we can filter through and locate your email, we look forward to hearing from you, Kind Regards, Your PETER HAHN Team.