peterhahn.co.ukReviews:
1,198 reviews in the last 12 months12,652 total reviews
Good
Top positive review
21 Feb 2024
Verified review
I have bought many, many items from Peter Hahn and enjoyed wearing them very much. Much of their stock is above my price range but careful searching through the Sale pages is often rewarding. It's been particularly good of late when an extra 30% was being deducted from the sale price. But now I learn that the firm is no longer to trade in GB and clothingI'm quite devastated by this
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Top negative review
4 Jul 2023
Verified review
I would usually give five stars but recently I ordered 3 pairs of jeans. The website said that all were in stock. After some time waiting, I made a call and was told they were waiting for one pair. I hadn’t asked for them to be sent together so asked that the two in stock pairs be sent immediately. I waited another couple of weeks, nothing. I called again. They were still waiting for one pair but the two in stock had still not been sent. I cancelled the whole order. Something seems to be happening, we were unable to track the status of orders online. It will be a while before I order anything again
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Reviews for peterhahn.co.uk
21 Jun 2023
Verified review
till waiting for delivery of trousers
Still waiting for delivery of trousers after 5 weeks on ordering.Contactef their Customer service numerous times kept saying delivery in a few days.
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Answer by peterhahn.co.uk
21 Jun 2023
Thank you for your review. Please email us at service@peterhahn.co.uk and we will chase this further for you. We apologise sincerely for the delay at this time. Kind regards, your PETER HAHN Team.
19 Jun 2023
Verified review
Order not delivered, money already taken and no refund permitted because they say that they have already taken the funds so I can’t cancel thecorder!
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Answer by peterhahn.co.uk
19 Jun 2023
Hello, thank you for your review. Please contact us on 0800 054 2120 or service@peterhahn.co.uk to discuss this further. We apologise for the inconvenience caused. Kind regards, your PETER HAHN Team.
AL
Ann L.
Oldham
18 Jul 2023
Verified review
Item I ordered was in stock. Now almost four weeks later I have still not received it and they cannot tell me when or if I shall indeed receive it.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. Please call us on 0800 054 2120 and we will be able to advise on the status of your order. Kind regards, your PETER HAHN Team.
28 Jun 2023
Verified review
Delivery is so slow….no notifications…
Delivery is so slow….no notifications to inform you what’s going on.
Refunds very slow….now you can’t access your account , to see what’s going on!
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Answer by peterhahn.co.uk
28 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
13 Aug 2023
Verified review
Very Disappointed would have liked to be kept informed of progress
I am still waiting for a top that I ordered over two months ago I was told I should receive it around the 7th of August but still not arrived.
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Answer by peterhahn.co.uk
14 Aug 2023
Thank you for your review, We are sorry to hear you have not received the top you ordered, Please call us on 0800 0542120 so we can assist you in checking the status of your item alternatively contact us via email at service@peterhahn.co.uk we look forward to hearing from you Kind Regards, Your PETER HAHN Team.
27 May 2023
Verified review
Have waited 1month for order and still no contact . My previous opinion was high but PH has let me down so I will not rush to make another order!!
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Answer by peterhahn.co.uk
31 May 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
30 Jun 2023
Verified review
Placed my order many weeks ago and still not received it. Understand that there are some internal issues. Would appreciate being kept up-to-date!
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Answer by peterhahn.co.uk
30 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
27 Jun 2023
Verified review
No stars but only way to get to here. 2 cardigans ordered 30th May not received yet. 6th June account debted.
Now told no record of purchase.
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Answer by peterhahn.co.uk
28 Jun 2023
Hello, thank you for your review. We are sorry to hear of your disappointment. Please email us at service@peterhahn.co.uk and we will be pleased to assist you further. Kind regards, your PETER HAHN Team.
1 Aug 2023
Verified review
Clothes take months to arrive
It’s easy to order the goods but they take months to be delivered as what I order never seems to be in stock. Summer clothes arrive in winter!
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Answer by peterhahn.co.uk
1 Aug 2023
Thank you for your review. We do apologise that recent technical issues have meant that our stock system has given us some issues meaning that it was registering stock that was not available, meaning that we had to order more to fulfil promised orders. We are truly sorry that this has happened and we're working hard to try and make sure that all customers have their orders fulfilled and as quickly as possible. We are getting on top of these issues and our normal excellent level of service will be resumed shortly. Please don't hesitate to get in contact with us if you have any specific queries. We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
AE
Anne E.
Coventry
11 Jul 2023
Verified review
No longer can see what I have ordered! Everything takes so long even money back when goods returned.
When is system going to be up and running?
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Answer by peterhahn.co.uk
13 Jul 2023
Thank you for your review. We hope you will be able to view your online account as normal soon. We are working tirelessly on this system to try and improve the service for our valued customers at this time. Kind regards, your PETER HAHN Team.
JW
Jill W.
Murton
16 Sept 2023
Verified review
Would never use again.
Poor communication, conflicting messages, delays, long waits for phone calls to be answered, poor service overall … would never use again.
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Answer by peterhahn.co.uk
18 Sept 2023
Thank you for your review. We are sorry to hear you were unablemto conatct us Please email us at service@peterhahn.co.uk and include in the subject 'Trusted Shops' to enable us to assist you quicker with your query. We hope to hear from you soon. Kind regards, your PETER HAHN Team.
TE
te E.
clitheroe
19 Jul 2023
Verified review
Items are often under delayed delivery too often.
Whilst the quality is undoubtedly good, the overlong wait for an item is not good enough.
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Answer by peterhahn.co.uk
20 Jul 2023
Thank you for your review. We are sorry for any delays you experience but please be assured we will not charge until we dispatch. Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Deliver the order and communicate more clearly and honestly. U have been refused a refund, do not have my goods and nothing is beingdone!
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. With our new system being implemented we are still experiencing a few teething problems. We are working hard to issue all refunds and dispatch all orders, we have implemented an answering message on our phone line to explain why there are such delays at present. This is not usual practice here at PETER HAHN, and we are working hard to resolve this. We apologise sincerely for the inconvenience caused on this occasion. Kind regards, your PETER HAHN Team.
27 Jul 2023
Verified review
No available stock of items stated as available online. Very poor stock situation on most items as if it were about to stop trading!!!!
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Answer by peterhahn.co.uk
28 Jul 2023
Thank you for your review. We are sorry you have not yet received your order, please email us at service@peterhahn.co.uk so we can chase this further for you. We may have had supply issues with these specific items please be politely advised due to technical issues from the new system we have implemented that there have been many delays with dispatching and receiving return items back please be advised the issue has now been fixed we look forward to hearing from you Kind regards, your PETER HAHN Team.
7 Jun 2023
Verified review
Disappointed ☹️
Ordered and paid for two garments some time ago and yet to receive them even after two phone calls enquiring as to their whereabouts.
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Answer by peterhahn.co.uk
8 Jun 2023
Thank you for your review. Please be advised that due to an issue with custom clearance we had to relabel a lot of packages at our German warehouse. Your order is in transit and is due for delivery any time now. Please email us at service@peterhahn.co.uk and we will provide you with your Royal Mail tracking link. Kind regards, your PETER HAHN Team.
10 Jul 2023
Verified review
It takes to long to receive items.
It takes to long to receive items you have ordered. When you return items you have to wait a long time for the money to be returned.
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Answer by peterhahn.co.uk
11 Jul 2023
Thank you for your review, We will pass your feedback back to our head office. Rest assured that we are working hard alongside our head office to ensure we are meeting every customer's expectations. We apologise for any inconvenience caused to yourself. Kind Regards, Your PETER HAHN Team.
2 Jun 2023
Verified review
Very slow delivery, still not received goods ordered at the beginning of February. Poor information, no accurate details on delivery.
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Answer by peterhahn.co.uk
2 Jun 2023
Thank you for your review.
We understand and share your frustration. Unfortunately, due to a major system change, we have encountered unexpected technical issues that we are working on at full speed almost around the clock.
Rest assured that we are doing everything in our power to get your refund/delivery to you as soon as possible, however it is with regret that we cannot provide an accurate delivery date at this time. If you have provided us with an email address we will update you as soon as your order/refund has been processed or if you haven’t we can add this now for you.
On behalf of Peter Hahn, we would like to sincerely apologise to you!
22 Sept 2023
Verified review
Overall bad service
Delivery times bad, wait times to talk on the phone unacceptable as are response times to non delivery despite taking money.
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Answer by peterhahn.co.uk
22 Sept 2023
Thank you for your review. We are sorry to read you feel this way but we are working continually to improve the service provided for our valued customers. If you wish to contact us, please email us at service@peterhahn.co.uk and we will be pleased to give you a call to discuss. Please accept our apologies for the inconvenience. Kind regards, your PETER HAHN Team.
11 Nov 2023
Verified review
Not even sure if I have received this order
as I have open orders with them.
Have emailed requesting update and no response
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Answer by peterhahn.co.uk
5 Dec 2023
Thank you for your review, we are very sorry to hear you may not have received your order please contact us on 0800 0542120 and one of our friendly agents would be more than happy to assist you alternatively contact us via email at service@peterhahn.co.uk and use TRUSTED SHOPS as the subject so we can filter through emails to locate your query, We look forward to hearing from you Kind Regards, Your PETER HAHN Team.
4 May 2023
Verified review
Poor service
I have been waiting 5 weeks for an order without any updates. Wide selection of beautiful clothes but no customer service
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Answer by peterhahn.co.uk
5 May 2023
Thank you for your review. Please contact us at service@peterhahn.co.uk so we can chase your order for you. We hope to hear from you soon. Kind regards, your PETER HAHN Team.