Pak Cosmetic CentreReviews:
1,214 reviews in the last 12 months13,810 total reviews
Excellent
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Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
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Top negative review
20 Jun 2023
Verified review
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
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Reviews for Pak Cosmetic Centre
14 Aug 2023
Verified review
Sort your website out so that when you click on colour choice, it is the one you actually want.
And when a customer writes in the comment section ( your colour selector not working, send colour x, someone reads that.
Then perhaps when Royal Mail deliver your parcel that is 48 hour delivery 4 days later, you have the correct item!!!!
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16 Jun 2023
Verified review
On line 8 items available then told only 5 available. Accepted the 5 even though unit cost increased due to postage.
Then one week after the original order, I was told only 3 could be posted as that are an aerosol can. I wanted these items quickly and after a week seems order has not been processed. Very poor service.
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17 Jul 2023
Verified review
Website good, delivery service poor
It is easy to find things on the website and check out is smooth, but delivery and tracking is not good. After paying for an express service of 2 days, there were no updates then 5 days later my goods had not arrived and when I called them they said sorry your items are out of stock! I was not impressed.
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23 Nov 2023
Verified review
Better communication.
I contacted Pak 6 days after ordering by phone, as had no status of my order after confirmation of my order. I ordered 5 of the same item, which said were available. When I rang, I was told they only had 3 in stock. So, better communication is necessary. The sales girl, Sam, was very helpful.
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YS
Yvonne S.
Bicester
19 Nov 2023
Verified review
I paid for a 2-3 day tracked delivery. My order was on the 12th Nov and did not get a call until Thursday 16th November to say they did not have 1 item in the wear house. My order came on the 18th November. Not a good service. I asked for my funds for P& P back and was told no.
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15 Oct 2023
Verified review
Better to buy elsewhere
I kept requesting a ‘forgot password’ email, but it never came so I couldn’t get into my account. I then called to check where my order was and the person on the phone was incredibly unhelpful and dismissive. I’m still not able to access my account, but at least the order arrived.
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8 Jun 2023
Verified review
My parcel arrived today and the cap of my shampoo was broken, about half the bottle is empty now due to it spilling out all over the packaging, I have no had to transfer the shampoo into another bottle as it was irreparable. I would recommend better packaging in the future
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26 Oct 2023
Verified review
The service I received from Paks was fine and they kept me informed about my order. The product I ordered unfortunately, looked nothing like it did on their website. It is poor quality and I am very, very disappointed with it. I will not order from that brand again.
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31 Aug 2023
Verified review
I ordered a parcel for next day delivery, paying £8.99.
The parcel came 5 days later instead of next day. No refund or assurance.
I will not order again.
Also the hair products was not what I was expecting. Best to shop in a store
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29 Aug 2023
Verified review
I've been charged for delivery but they keep sending packages out later than stated.. this has happened to me twice.
Products have been needed but have had to go elsewhere for them. Not happy at all..
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22 Aug 2023
Verified review
The process to order and receive my product was satisfactory. However, there is no process in place to return items. There is no return form no explanation on how to return items.
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24 Jun 2023
Verified review
Both bottles came with broken lid and some of the product had even poured out making everything really sticky. Lid on one of the bottles doesn’t even fit on the bottle properly
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6 Aug 2023
Verified review
Image did not reflect hair at all, completely different colour and the cost to return makes it senseless to get a refund as it cost nearly the price of two packs of hair
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24 Aug 2023
Verified review
Well packed items delivered quickly, however one item missing a lipstick. I have emailed them still waiting for a reply. Hopefully they will send the missing item.
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19 Jul 2023
Verified review
Website can be improved so that shopping is a more enjoyable experience. The quality of the product is ok/good, but I always end up buying the wrong colour!
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16 Oct 2023
Verified review
Delivery is longer than advertised
We received the package later than they said on the website. It says 2-3 days but it took a whole 7 days before the items were attempted to be delivered.
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27 Nov 2023
Verified review
Poor stock control
Items showed in stock when I ordered but received correspondence some time later to advise that my order had been cancelled due to lack of stock
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21 Oct 2023
Verified review
Took a while for my order to be fulfilled. Stock level was no accurate online and delays in my parcel delivery. Overall not a great experience
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19 Nov 2023
Verified review
Expensive delivery charge, long time to process the order and items out of stock not updated on the website. Unlikely to order again
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23 Jul 2023
Verified review
Hair products not fully described
The hair products are not fully described. I needed to know texture, does it tangle, length, how much I need for a full head.
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