Pak Cosmetic CentreReviews:
1,214 reviews in the last 12 months13,810 total reviews
Excellent
TrustmarkValid
Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
Read more
Top negative review
20 Jun 2023
Verified review
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
Read more
Reviews for Pak Cosmetic Centre
21 Nov 2023
Verified review
Scam. Web store inventory inflated to attract prospective customers seeking product via Google. Customer pays for product then is told “not in stock.” Many other reviews say same thing. Scam, scam, scam.
Report review
21 Oct 2023
Verified review
My order did not arrive. When I tried to track it using the post office tracking info, the tracking number did not exist. It was supposed to arrive on Thursday, it is Saturrday and still not arrived
Report review
29 Aug 2023
Verified review
I've been charged for delivery but they keep sending packages out later than stated.. this has happened to me twice.
Products have been needed but have had to go elsewhere for them. Not happy at all..
Report review
6 Jan 2024
Verified review
I was sent the completely wrong hair colour. Took 2 hours to get through to customer service. Returns and refund process is rediculous and ended up costing me 8£ To return. Stil waiting for refund.
Report review
1 Aug 2023
Verified review
I ordered something and was charged another price, I had to cancel my credit card and therefore did not receive the items or my money back!!!! I work hard for my money , this is bad service!!!
Report review
24 Nov 2023
Verified review
Still haven’t received my parcel contacted the shop to contact Royal Mail cause they are the only one who could request the parcel back and give me my refund but haven’t heard from them
Report review
24 Jul 2023
Verified review
Disappointed … poor product poor service
Very rude staff and poor quality products. Buyers should beware that once they have your money you're irrelevant. Complained about a defective wig and was told it was my problem.
Report review
8 Nov 2023
Verified review
My order was cancelled and no refund after 6 days…
My order was cancelled by Pak stating the reason was that the products are out of stock. I requested a refund 6 days ago, which was acknowledged but have not received it.
Report review
1 Nov 2023
Verified review
Charged £34.99 for items. When arrived price stickers say £24.99. Refused to refund the difference. Disgusting and Trading Standards are taking this up.
Report review
9 Jan 2024
Verified review
expensive
I bought deodorants to help reach free delivery. But I never realised you are charging more than double what the supermarkets are. Won’t use again
Report review
27 Nov 2023
Verified review
Poor stock control
Items showed in stock when I ordered but received correspondence some time later to advise that my order had been cancelled due to lack of stock
Report review
21 Oct 2023
Verified review
Took a while for my order to be fulfilled. Stock level was no accurate online and delays in my parcel delivery. Overall not a great experience
Report review
19 Nov 2023
Verified review
Expensive delivery charge, long time to process the order and items out of stock not updated on the website. Unlikely to order again
Report review
3 Dec 2023
Verified review
I received an out of date bottle of apple cider vinegar I’ve tired to email but it’s not clear who to contact regarding this.
Report review
21 May 2023
Verified review
Late order
I usually have good service, but I paid extra for 2 day delivery but did not receive my parcel until 4 days after ordering.
Report review
4 Dec 2023
Verified review
Placed an online order, then a few days later was told it was out of stuck and still have not received a refund
Report review
31 Dec 2023
Verified review
I received my gel that I ordered already opened and used which is ridiculous .absolutely awful customer service
Report review
15 Oct 2023
Verified review
Rubbish
Product seemed watered down.
This isn’t the same as I have purchased from other retailers
WOULD NOT USE AGAIN
Report review
1 Aug 2023
Verified review
I bought 2 of the Florida water
And it’s fake I can’t believe I wasted my money I would like my money back
Report review
25 Aug 2023
Verified review
Expired lotion
I got an expired lotion yesterday. The lotion expired in December 2022 and i bought it for £15.99 pounds.
Report review