Pak Cosmetic Centre

Reviews:

Didn’t receive it until 5 days later and had to cancel my hair appointment as the hair did not arrive in time

The product is terrible! Gave me burn sensation, had to take my shower again. Regret purchasing the product.

I didn't receive my order and said it had been delivered

No ha llegado mi pedido Ladrones p

My hair did not arrive and I also paid and extra fee for it to come next day. I signed up to the trusted shops they recommend to ensure I get money back but have heard nothing back 3 weeks later!

Not the product I thought or was needing…. Needs better disclosure … Now I’m out $360, because they are in a different country.

Heard nothing about my order, gave all my details and no communication reason for non delivery

Five item out of my order spilled all over the box. This is less value for what I ordered.

Wrong item sent and trying to force it on customer saying its a new package. Who does that?

Took my money for item NOT in stock - still not refunded

Ordered eyebrow wax strips but was sent acne plasters.

Never received my package. It was stolen

I have tried to email customercare@pakcosmetics.com Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like. I have attached pictures.

Let me start by saying I’ve been robbed and blocked, this is a scam, please shop elsewhere. Half my order came with damaged seals causing 2 bottles of hair dye to leak over everything in the package. The seals were broken in the same way and the caps were loose; some of the spilled dye had dried so these were likely damaged before they were packaged. Upon receiving the damaged goods I contacted customer services and was informed I would receive a refund totalling the amount of the two damaged products. This ‘refund’ took over a week to arrive and they decided to only send half. I called to ask them why I’d only received half my refund & was rudely told I definitely saw the email where they said they can only refund 50% when I absolutely did not. (They tactically sent this email after the one suggesting they'll send a full refund so you agree to it - I responded yes to a refund totalling £7.58, nothing else & I would not have said yes if it had clearly read 50% anywhere at all in the email (this email is attached). She then refused to even attempt to listen to me, insisted I was wrong & continually interrupted me. This is some of the WORST customer service & scammy business practices I’ve come across in a while, it’s literally like they would rather you shop elsewhere (which I’d highly recommend you do) I would give 0 stars if I could. Don't buy from here unless you want to receive broken/damaged products & then be refused a full refund and completely blanked by customer services. I would rather yeet my my money into the ocean than deal with this site.

I placed an order and paid extra to ensure that it would be delivered on a specific day. The order consisted of 2 items that were the same. The company contacted me by email to say that they only had one item, I responded that it was OK and gave them the opportunity to send a replacement, but with the added note that it had to be delivered by the following day. The next morning at 10am , I spoke them to confirm the order and again specified that I needed the order that day, the conversation ended with them stating that they would contact me again to confirm. However, this was not until early afternoon, whereupon they claimed it was too late for a same day delivery. I don't know why they didn't just send the one that they had and at least I would have had something. I have used this company over many years, but what has made me so annoyed is that I had stressed from the outset, that it had to be delivered by a specific date and paid extra for this delivery. I doubt I'll be using them again as they are unreliable, and I have since found a company locally, however, I would strongly suggest that they send out what they have and then sort out anything else later, even if they send out the missing item when it is next in stock.

If I was able to give no stars I would have. Do NOT buy from this company. The customer service is absolutely disgusting. I recently ordered a small bottle of argan oil which arrived with the seal of protection broken. I called the customer care line to explain but all I got from the disinterested customer service agent was “that’s not possible because the products come directly from the warehouse”. She then said I would need to email the customer care department which I did. The person who replied to me was unsympathetic and basically told me in a indirectly way that I was lying. Overall I had a terrible experience with Paks. I wasn’t offered no alternative solution to the issue and they didn’t care if their customer was using one of their products that had the seal broken on arrival. I don’t have the energy or the time to go back and forth with that company for £7.99

The offered 3-5 delivery day since I ordered I was checking every day my order never been shipped on the 4th day I contacted the costumer service after 6 call all hang up and they finally replied to my email I told it was only 1 day left for delivery and was important to my parcel be next day delivery because I was going to travel and I have checked the dates before order, the berm on silence all day and I emailed again and someone said they was going to cancel my order, so they took 4 days and only after I contact they preferred cancel than do next day delivery they didn’t give me any voucher, very poor service they don’t care about the clients I don’t recommend this shop and also shouldn’t be on trust , never again

Ordered something from this company, as it was listed as in stock on the website. A few days later I get an email saying it’s now magically, “out of stock.” With zero alternatives. Last I checked there was still a listing for this item, as in stock. No way to report as misleading or potentially fraud. Working on getting a refund from the “company” that partnered with Pak, but I’m even weary of that. Thank god, I used an e gift card for this transaction. Will be looking elsewhere to order from now on.

Items missing from order. I wasn’t charged but when asked if they could deliver the items I was expecting removing the delivery charge as I had spent over £50 already the customer service was very poor. They did not help to resolve the issue or even sound concerned. I was a new customer who spends on average £30 per month on hair products and was planning on making this online store a regular to easy traveling to my closest store but not anymore.