Pak Cosmetic Centre

Reviews:

Took my money for item NOT in stock - still not refunded

Never received my package. It was stolen

I have tried to email customercare@pakcosmetics.com Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like. I have attached pictures.

Let me start by saying I’ve been robbed and blocked, this is a scam, please shop elsewhere. Half my order came with damaged seals causing 2 bottles of hair dye to leak over everything in the package. The seals were broken in the same way and the caps were loose; some of the spilled dye had dried so these were likely damaged before they were packaged. Upon receiving the damaged goods I contacted customer services and was informed I would receive a refund totalling the amount of the two damaged products. This ‘refund’ took over a week to arrive and they decided to only send half. I called to ask them why I’d only received half my refund & was rudely told I definitely saw the email where they said they can only refund 50% when I absolutely did not. (They tactically sent this email after the one suggesting they'll send a full refund so you agree to it - I responded yes to a refund totalling £7.58, nothing else & I would not have said yes if it had clearly read 50% anywhere at all in the email (this email is attached). She then refused to even attempt to listen to me, insisted I was wrong & continually interrupted me. This is some of the WORST customer service & scammy business practices I’ve come across in a while, it’s literally like they would rather you shop elsewhere (which I’d highly recommend you do) I would give 0 stars if I could. Don't buy from here unless you want to receive broken/damaged products & then be refused a full refund and completely blanked by customer services. I would rather yeet my my money into the ocean than deal with this site.

If I was able to give no stars I would have. Do NOT buy from this company. The customer service is absolutely disgusting. I recently ordered a small bottle of argan oil which arrived with the seal of protection broken. I called the customer care line to explain but all I got from the disinterested customer service agent was “that’s not possible because the products come directly from the warehouse”. She then said I would need to email the customer care department which I did. The person who replied to me was unsympathetic and basically told me in a indirectly way that I was lying. Overall I had a terrible experience with Paks. I wasn’t offered no alternative solution to the issue and they didn’t care if their customer was using one of their products that had the seal broken on arrival. I don’t have the energy or the time to go back and forth with that company for £7.99

The offered 3-5 delivery day since I ordered I was checking every day my order never been shipped on the 4th day I contacted the costumer service after 6 call all hang up and they finally replied to my email I told it was only 1 day left for delivery and was important to my parcel be next day delivery because I was going to travel and I have checked the dates before order, the berm on silence all day and I emailed again and someone said they was going to cancel my order, so they took 4 days and only after I contact they preferred cancel than do next day delivery they didn’t give me any voucher, very poor service they don’t care about the clients I don’t recommend this shop and also shouldn’t be on trust , never again

Items missing from order. I wasn’t charged but when asked if they could deliver the items I was expecting removing the delivery charge as I had spent over £50 already the customer service was very poor. They did not help to resolve the issue or even sound concerned. I was a new customer who spends on average £30 per month on hair products and was planning on making this online store a regular to easy traveling to my closest store but not anymore.

I did not receive confirmation letter after my order. I ordered the item on Sunday for 2-3 (48 hours trackable) days delivery but the item was received on Friday. I was not able to track the item. I was basically left in lumber till delivery. I made 2 phone calls but they were not helpful after the long wait. In summary, I will never buy from that website again neither will I recommend it to anyone.

I am very disappointed because I paid for the shipment that was supposed to be delivered the next day and I did not receive anything, so I am asking for a refund for the shipment.

Product not well sealed and content had all poured into the box and I was only offered 50% refund. Even though there is proof that the content was not available foe me to use. I had no problem with the issues but the customer service was really poor, offering a 50% refund for a product that I cannot use, and this is because of the poor packaging, the serum was not sealed properly.

I ordered my items before 1pm on a Monday and paid for 2-3 delivery. You would think delivery would come latest by Thursday but it came on Friday afternoon. Making me miss doing my hair on Friday as previously planned. It felt like a scam paying for the 2-3 days delivery and not receiving it in time

I ordered a product from your company with 2 day delivery charge and was informed after 3 days that it was out of stock. Why did the transaction go through in the first place. Your company is disorganised and poorly managed and I won't be purchasing anything from you again.

Very poor customer service. Package arrived leaking and and damaged. also the item expired in 2021. I have been in touch to resolve the issue but to date no one has contacted. Very poor aftersale service very poor quality check. Overall I would not recommend

I feel that the advert is very misleading...it clearly shows TWO 500ml bottles for the price advertised. I made an order for Two items expecting FOUR. I also paid postage so paid £12 for TWO 500ml bottles which I consider to be poor value for money.

Terrible customer service,they keep you on hold for upto 30min at a time and decide to cut the line when cba to talk and when they do pick up ,its very lazy and when they made an error try to do whats convenient for them and not the customer.

The order I wanted wasn't in stock, the website showed otherwise. It wasn't until I phoned up on the progress of my order that I found out there was no stock availability. Please check your website on a daily basis and update accordingly.

Package arrived damaged with most products leaking leaving all products damaged . Pak has not replied to my email with photos to prove the state that the package arrived in I requested a replacement or refund , but no reply as yet.

Missing item I had an item missing and I tried contacting their numbers and even emailed them. No response and wasn’t able to get a refund for it so be aware that you might have items missing and you’ll not get your money back.

The item I asked for which I purchase three packets of pre-stretch hair to come on Wednesday which it arrived on Friday do you think that's worth it plus I had to buy two other hair to do my hair in the first in the in the end

Product quality not good. Company refusing to pay return postage! I would never order from this company again. They do not answer phone lines. They are rude and not helpful with emails. No customer service