Pak Cosmetic CentreReviews:
1,264 reviews in the last 12 months14,395 total reviews
Excellent
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Most relevant positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
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Most relevant negative review
19 Dec 2023
Verified review
Let me start by saying I’ve been robbed and blocked, this is a scam, please shop elsewhere.
Half my order came with damaged seals causing 2 bottles of hair dye to leak over everything in the package. The seals were broken in the same way and the caps were loose; some of the spilled dye had dried so these were likely damaged before they were packaged. Upon receiving the damaged goods I contacted customer services and was informed I would receive a refund totalling the amount of the two damaged products. This ‘refund’ took over a week to arrive and they decided to only send half. I called to ask them why I’d only received half my refund & was rudely told I definitely saw the email where they said they can only refund 50% when I absolutely did not. (They tactically sent this email after the one suggesting they'll send a full refund so you agree to it - I responded yes to a refund totalling £7.58, nothing else & I would not have said yes if it had clearly read 50% anywhere at all in the email (this email is attached). She then refused to even attempt to listen to me, insisted I was wrong & continually interrupted me. This is some of the WORST customer service & scammy business practices I’ve come across in a while, it’s literally like they would rather you shop elsewhere (which I’d highly recommend you do) I would give 0 stars if I could. Don't buy from here unless you want to receive broken/damaged products & then be refused a full refund and completely blanked by customer services. I would rather yeet my my money into the ocean than deal with this site.
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Reviews for Pak Cosmetic Centre
30 Jul 2024
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7 Jul 2024
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19 Dec 2023
Verified review
0 stars. Posted damaged goods, blamed the customer & refused to give full refund for damaged goods
Let me start by saying I’ve been robbed and blocked, this is a scam, please shop elsewhere.
Half my order came with damaged seals causing 2 bottles of hair dye to leak over everything in the package. The seals were broken in the same way and the caps were loose; some of the spilled dye had dried so these were likely damaged before they were packaged. Upon receiving the damaged goods I contacted customer services and was informed I would receive a refund totalling the amount of the two damaged products. This ‘refund’ took over a week to arrive and they decided to only send half. I called to ask them why I’d only received half my refund & was rudely told I definitely saw the email where they said they can only refund 50% when I absolutely did not. (They tactically sent this email after the one suggesting they'll send a full refund so you agree to it - I responded yes to a refund totalling £7.58, nothing else & I would not have said yes if it had clearly read 50% anywhere at all in the email (this email is attached). She then refused to even attempt to listen to me, insisted I was wrong & continually interrupted me. This is some of the WORST customer service & scammy business practices I’ve come across in a while, it’s literally like they would rather you shop elsewhere (which I’d highly recommend you do) I would give 0 stars if I could. Don't buy from here unless you want to receive broken/damaged products & then be refused a full refund and completely blanked by customer services. I would rather yeet my my money into the ocean than deal with this site.
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3 Mar 2024
Verified review
Absolutely terrible experience. Will never order from Paks Cosmetics again!
Absolutely terrible experience. I spent over £50 and l two of the three items have a best by date of 06/24 and 08/24. This is completely unacceptable as we are in March, 03/24.
The third item has a date of 02/25 which is under a year and also the product is of poor quality in the bottle. It looks as though it has already expired. Again completely unacceptable.
Also, the packaging the irems came in is ridiculous, literally an old box which was for some sort of skincare product.
I contacted their customer service who seems to think that selling products with such ridiculously short shelf life and of poor quality is absolutely fine. I am requesting a full refund.
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5 May 2024
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Order wasn't delivered but as Amazon driver's GPS says it was customer services insist that it was.
We gave checked the so-called safe spaces & with out neighbours, with whom we gave good relationships & we always take parcels in for each other.
This has happened with 4 recent orders, including from your partner store, My hair and beauty.
I am not a liar but am being treated as one by both customer services departments which have not offer me a refund. I will review this experience and will not shop from either of these stores again.
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3 Nov 2023
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The staff look angry. Almost as if you are an inconvenience. I had to ask for someone to help me. The assistant pointed to where the product I was looking for was. It was behind the counter so I would need her assistance. She just left me because she was anxious to serve a white lady who came in the shop AFTER me. Spent £250 but will get products on line from another source in future. Not going back.
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6 Nov 2023
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I am very disappointed because I paid for the shipment that was supposed to be delivered the next day and I did not receive anything, so I am asking for a refund for the shipment.
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22 Jun 2024
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Disappointed to date...
Easy to order and goods arrived on time, however, product I ordered was a different colour to the one pictured on the website. There was no mention that colour supplied could vary, so disappointed not to receive the colour as advertised.
It doesn't affect its use, but unable to contact them via live chat or 'contact us', and cannot submit product review, so now awaiting a reply to my email
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10 Nov 2023
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Sent packaging using an old order box with bad odour
Packaging was unacceptable an old Order box with a bad odour once you open the box. Then they send whatever items they feel like example I order an Afro comb with metal spikes and received three plastic Afro combs instead. Also they need to update the image on their website if you are selling a colour 30 wig have a display of the colour 30 wig on the site. Won’t be buying from them again
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23 Dec 2023
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Product not well sealed and content had all poured into the box and I was only offered 50% refund. Even though there is proof that the content was not available foe me to use. I had no problem with the issues but the customer service was really poor, offering a 50% refund for a product that I cannot use, and this is because of the poor packaging, the serum was not sealed properly.
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8 Mar 2024
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I have not received my order, I was told it would be delivered to me, after all I did pay for carriage, yet I still haven't had it. The courier said he left it in reception, well there is no reception areas in our building. They are now dragging out an investigation for another 7-10 days, I have no choice but to wait, I will do this because I know that I do not have my order.
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30 Mar 2024
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Item not received
I was unable to track my order and I tried calling the number on their site, didn’t get a response. Sent a mail didn’t get anything.
After I sent another mail and they offered to refund my money. As at the time am writing this, they are yet to refund although they have sent several emails that I would be getting my money in 3-5 working days. Terrible service from Pakcosmetics
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15 Jun 2024
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Poor Service
I ordered 10 packs of hair and paid for next day delivery which I didn't get. Hair came 5 days later!
Also 1 out of the 10 packs of hair that I ordered was the wrong colour!
Instead of PAKS being honest and saying that they didn't have the 10npacks of hair in the colour I wanted they just put another colour in thinking I wouldn't notice.
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8 Jun 2024
Verified review
Requested refund and had to find number for online purchases as it was the wrong colour. Refund was requested by waited a week for the actual refund to be processed and now I’ll have to wait another week for the funds to go back into my account. Always used them for my hair but everything is out of stock. The refund was too slow a process.
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23 Nov 2023
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Better communication.
I contacted Pak 6 days after ordering by phone, as had no status of my order after confirmation of my order. I ordered 5 of the same item, which said were available. When I rang, I was told they only had 3 in stock. So, better communication is necessary. The sales girl, Sam, was very helpful.
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6 Jun 2024
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It’s the worst experience ever. I haven’t received my parcel until this minute. After paying for next day delivery it has been dumped with parcel force. After calling the parcel force customer service they keep rescheduling my delivery. I really don’t understand how to get this sorted .
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YS
Yvonne S.
Bicester
19 Nov 2023
Verified review
I paid for a 2-3 day tracked delivery. My order was on the 12th Nov and did not get a call until Thursday 16th November to say they did not have 1 item in the wear house. My order came on the 18th November. Not a good service. I asked for my funds for P& P back and was told no.
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11 Nov 2023
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I ordered a product from your company with 2 day delivery charge and was informed after 3 days that it was out of stock. Why did the transaction go through in the first place. Your company is disorganised and poorly managed and I won't be purchasing anything from you again.
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AB
Arthur B.
Hereford
10 Jun 2024
Verified review
The product delivered was not as advertised. The description on the Web-site was for the old Lynx 'Oud wood and dark vanilla' which what I wanted. PAK sent the newer, and not so good, 'Oud wood and fresh vanilla'.
To me, not keeping the web-site up to date is unacceptable.
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29 Feb 2024
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The exfoliating scrub is almost expired.
The pretty Be exfoliating scrub sold to me will expired in May, now I am thinking of how to finish a whole jar within a month considering I bought it for future use. I will have to thrash it as it will expired before usage which is a total ripoff.
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