Pak Cosmetic CentreReviews:
1,214 reviews in the last 12 months13,810 total reviews
Excellent
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Top positive review
27 Mar 2024
Verified review
They responded to my complaint after a few emails that I sent which they should have responded and give me my refund as soon as I notified them of the issue that I hadn’t received the items I had paid for! Although I got my refund I had to reorder the items and pay an additional £8.00 to have a different Courier DPD deliver and I got my order the very next day! I wouldn’t lie about not getting my order I’m too old for that all I wanted was a refund so that I could reorder, in future believe your customer I’m 70yrs old I have nothing to gain from lying and also I did reorder so why would I reorder something I had already received?
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Top negative review
20 Jun 2023
Verified review
I have tried to email customercare@pakcosmetics.com
Unfortunately the email wasn't going through It was my first time ordering from PakCosmetics sady the box was well secured from outside but not from inside and it didn't have Fragile Handle with care label and one of the 2 vitamin E oils that I have ordered was broken and this is how outside and inside the box looks like.
I have attached pictures.
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Reviews for Pak Cosmetic Centre
31 May 2023
Verified review
Update website
The order I wanted wasn't in stock, the website showed otherwise. It wasn't until I phoned up on the progress of my order that I found out there was no stock availability. Please check your website on a daily basis and update accordingly.
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4 Dec 2023
Verified review
Package arrived damaged with most products leaking leaving all products damaged .
Pak has not replied to my email with photos to prove the state that the package arrived in
I requested a replacement or refund , but no reply as yet.
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27 Dec 2023
Verified review
Missing item
I had an item missing and I tried contacting their numbers and even emailed them. No response and wasn’t able to get a refund for it so be aware that you might have items missing and you’ll not get your money back.
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25 Jun 2023
Verified review
The item I asked for which I purchase three packets of pre-stretch hair to come on Wednesday which it arrived on Friday do you think that's worth it plus I had to buy two other hair to do my hair in the first in the in the end
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21 Nov 2023
Verified review
Scam. Web store inventory inflated to attract prospective customers seeking product via Google. Customer pays for product then is told “not in stock.” Many other reviews say same thing. Scam, scam, scam.
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21 Oct 2023
Verified review
My order did not arrive. When I tried to track it using the post office tracking info, the tracking number did not exist. It was supposed to arrive on Thursday, it is Saturrday and still not arrived
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6 Jan 2024
Verified review
I was sent the completely wrong hair colour. Took 2 hours to get through to customer service. Returns and refund process is rediculous and ended up costing me 8£ To return. Stil waiting for refund.
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1 Aug 2023
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I ordered something and was charged another price, I had to cancel my credit card and therefore did not receive the items or my money back!!!! I work hard for my money , this is bad service!!!
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24 Nov 2023
Verified review
Still haven’t received my parcel contacted the shop to contact Royal Mail cause they are the only one who could request the parcel back and give me my refund but haven’t heard from them
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24 Jul 2023
Verified review
Disappointed … poor product poor service
Very rude staff and poor quality products. Buyers should beware that once they have your money you're irrelevant. Complained about a defective wig and was told it was my problem.
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8 Nov 2023
Verified review
My order was cancelled and no refund after 6 days…
My order was cancelled by Pak stating the reason was that the products are out of stock. I requested a refund 6 days ago, which was acknowledged but have not received it.
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1 Nov 2023
Verified review
Charged £34.99 for items. When arrived price stickers say £24.99. Refused to refund the difference. Disgusting and Trading Standards are taking this up.
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9 Jan 2024
Verified review
expensive
I bought deodorants to help reach free delivery. But I never realised you are charging more than double what the supermarkets are. Won’t use again
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3 Dec 2023
Verified review
I received an out of date bottle of apple cider vinegar I’ve tired to email but it’s not clear who to contact regarding this.
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21 May 2023
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Late order
I usually have good service, but I paid extra for 2 day delivery but did not receive my parcel until 4 days after ordering.
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4 Dec 2023
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Placed an online order, then a few days later was told it was out of stuck and still have not received a refund
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31 Dec 2023
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I received my gel that I ordered already opened and used which is ridiculous .absolutely awful customer service
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15 Oct 2023
Verified review
Rubbish
Product seemed watered down.
This isn’t the same as I have purchased from other retailers
WOULD NOT USE AGAIN
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1 Aug 2023
Verified review
I bought 2 of the Florida water
And it’s fake I can’t believe I wasted my money I would like my money back
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25 Aug 2023
Verified review
Expired lotion
I got an expired lotion yesterday. The lotion expired in December 2022 and i bought it for £15.99 pounds.
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