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holidaycottagesandvillas.com
Reviews:

48 reviews in the last 12 months348 total reviews  

4.96
Excellent
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Top positive review

13 Oct 2023
 Verified review
Third booking made via Tracy and Dave’s organisation. As before the service has been excellent! Selection of villas is superb - we know the quality is assured and that they visit each before agreeing to promote them. Website is easy to use and booking process is swift and efficient. The personal touch with Tracy calling us to discuss the booking or payment etc is lovely. The Villa, Villa Belvedere was superb. Great location and beautifully appointed. We were somewhat unfortunate that there was a heatwave whilst we were staying that limited our movements for a number of days. Even the night markets in Duras and neighbouring towns were cancelled due to the excessive heat. The aircon was excellent in the villa! However, we would have had difficulty had our party included more people and the upstairs bedrooms been used as these were unbearable and without air con. The only other issues which would have made our stay perfect were the electrics and aspects of the garden. The electrics are very complex and extensive. The first night we were there we popped into the garden to take photos and the sliding doors on the kitchen conservatory locked us out. We had to call the house manager to help us. None of us including Stuart could understand why the door a had locked. Another day, some of the lights just came on without and switches or instruction to do so and the TV kept switching itself off then back on. This was not a major issue. Externally, we suspect the property has at least one hornets nest. In front of the property near the decking there were constantly many european hornets on the shrubbery and around the covered eating area. We were unable to swim in the pool on the final two days due to a number of Asian hornets in the banana palm beside the pool. These landed on my husband’s white cap a number of times when we attempted a swim and were dipping into the pool presumably for water due to the excessive heat. We loved the villa and would love to visit again however, we would definitely go during much cooler months and would wish to confirm that any hornet nests had been removed!

Top negative review

6 Jul 2023
 Verified review
The actual booking experience with Tracy was very good. She was very quick to respond and informative. My issue is with the quality of the property we rented
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Reviews for holidaycottagesandvillas.com

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1 Nov 2023
 Verified review

Wonderful, personal experience

The website provides a vast array of information to help make a decision and get a good idea of the properties to select the correct one. Reponse rates for any additional information was prompt and accurate. It didn't feel like another online massive business like Airbnb or Booking.com but more personal and tailored. The property itself was sensational and exceeded expectations.
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15 Oct 2023
 Verified review
End to end service and good communications.
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13 Oct 2023
 Verified review
Personal and excellent service
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13 Oct 2023
 Verified review
Third booking made via Tracy and Dave’s organisation. As before the service has been excellent! Selection of villas is superb - we know the quality is assured and that they visit each before agreeing to promote them. Website is easy to use and booking process is swift and efficient. The personal touch with Tracy calling us to discuss the booking or payment etc is lovely. The Villa, Villa Belvedere was superb. Great location and beautifully appointed. We were somewhat unfortunate that there was a heatwave whilst we were staying that limited our movements for a number of days. Even the night markets in Duras and neighbouring towns were cancelled due to the excessive heat. The aircon was excellent in the villa! However, we would have had difficulty had our party included more people and the upstairs bedrooms been used as these were unbearable and without air con. The only other issues which would have made our stay perfect were the electrics and aspects of the garden. The electrics are very complex and extensive. The first night we were there we popped into the garden to take photos and the sliding doors on the kitchen conservatory locked us out. We had to call the house manager to help us. None of us including Stuart could understand why the door a had locked. Another day, some of the lights just came on without and switches or instruction to do so and the TV kept switching itself off then back on. This was not a major issue. Externally, we suspect the property has at least one hornets nest. In front of the property near the decking there were constantly many european hornets on the shrubbery and around the covered eating area. We were unable to swim in the pool on the final two days due to a number of Asian hornets in the banana palm beside the pool. These landed on my husband’s white cap a number of times when we attempted a swim and were dipping into the pool presumably for water due to the excessive heat. We loved the villa and would love to visit again however, we would definitely go during much cooler months and would wish to confirm that any hornet nests had been removed!
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11 Oct 2023
 Verified review

Everything perfect, wonderful holiday

Everything perfect. The booking process was extremely friendly and professional. The property was fantastic, very well equipped, pool very good, location superb. One of the best of our many experiences in France.
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11 Oct 2023
 Verified review
Everything was perfect. Arranging the holiday was an easy process and the holiday house was all we had hoped for and more. It was extremely comfortable, very well equipped and the pool was the best! Our three generation family group had a wonderful time and would love to return.
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11 Oct 2023
 Verified review
A wheelchair accessible villa in a great location. Booking was vey easy, good information provided and Chris was excellent. There is a large wetroom and easy access around the house and the patio area. As a wheelchair user, the main bathroom needs a left hand grab rail by the toilet. To make it extar special a pool hoist would be a fabulous addition.
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11 Oct 2023
 Verified review
Always go the extra mile
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11 Oct 2023
 Verified review

Easy & simple booking process

Great communication, easy & simple booking process
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10 Oct 2023
 Verified review
They were helpful in describing the property before we booked.
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10 Oct 2023
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10 Oct 2023
 Verified review
Nothing more really. A great response when our initial booking did not go as expected and recommended a superb replacement. Really good customer service. property was well appointed and in a great location for us. Ideal and will certainly recommend.
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4 Sept 2023
 Verified review
Excellent professional service and nothing too much trouble ensuring any questions or queries were resolved prior to any commitment being made. Excellent service all round from Tracy and David.
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31 Aug 2023
 Verified review
Great service.
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23 Aug 2023
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22 Aug 2023
 Verified review

Maison Duras

Very responsive to queries and lots of really helpful recommendations. They had really good local knowledge too.
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22 Aug 2023
 Verified review
David and Tracy are extremely helpful and knowledgable, very friendly but above all they know what the customer wants. I have nothing else to say but I have used Holiday Cottages and Villas for the past 2 years and have stayed at some fantastic places and I wouldn’t use anyone else. Fantastic service.
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22 Aug 2023
 Verified review

Excellent service and advice.

The whole reservation process was excellent, then followed up with comprehensive and helpful information about the property and surrounding area.
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22 Aug 2023
 Verified review

Brilliant friendly and professional

Extremely professional and knowledgeable and above all very friendly and efficient with any questions We are booking same place next year
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22 Aug 2023
 Verified review
Communication and trust is key! Tracy communicated throughout the booking process and assisted with places to see, activities to do in the surrounding area. We had an amazing 2 weeks in France!
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