directschoolwear.co.ukReviews

: 347GoodCertified

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directschoolwear.co.uk- Logo - reviews
directschoolwear.co.uk- Logo - reviews

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Contact
The British Connection Ltd
Unit 1, Towers Business Park, Carey Way
HA9 0LQ Wembley
United Kingdom
Trade register
United Kingdom 03034893
Authorised representative
Harry Mirpuri

Reviews for directschoolwear.co.uk

3.56/5.00
Good
How is the rating calculated?

97 reviews in the last 12 months

54 %
8 %
6 %
4 %
28 %
347 total reviews

the most relevant positive review


5 months ago
I ordered the wrong size bottoms for my daughter and spoke to a lovely lady called Rekha who was outstanding at helping me solve the problem. Probably the best customer service I've ever received! She seemed like she really actually cared and went out of her way to help with my problem. Very happy with this service!
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the most relevant critical review


5 months ago
My order at a total of just under £290 has not been received. I was informed it was sent to the wrong address and that I have to wait until it is then returned to the shop for them to resend it. I explained that this was my son's first week in yr 7 and that he would not be able to attend school without his uniform. They then told me they would send the uniform from the stock they had out on Monday to be received within 24 hours. This was not received. I called them Today only to find they have still not sent out the uniform and be told yet again that it will be sent today to be received tomorrow because they "never got around to sending it on Monday nor Tuesday. My son has missed the first week of school which includes his two induction days. I still have no uniform. Worst experience I have ever had with any online store ever. I will never ever trust this online store ever again.
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Read the most relevant positive or most relevant critical review

Positive
Critical
5 months ago
I ordered the wrong size bottoms for my daughter and spoke to a lovely lady called Rekha who was outstanding at helping me solve the problem. Probably the best customer service I've ever received! She seemed like she really actually cared and went out of her way to help with my problem. Very happy with this service!
Read moreShow all positive reviews
5 months ago
My order at a total of just under £290 has not been received. I was informed it was sent to the wrong address and that I have to wait until it is then returned to the shop for them to resend it. I explained that this was my son's first week in yr 7 and that he would not be able to attend school without his uniform. They then told me they would send the uniform from the stock they had out on Monday to be received within 24 hours. This was not received. I called them Today only to find they have still not sent out the uniform and be told yet again that it will be sent today to be received tomorrow because they "never got around to sending it on Monday nor Tuesday. My son has missed the first week of school which includes his two induction days. I still have no uniform. Worst experience I have ever had with any online store ever. I will never ever trust this online store ever again.
Read moreShow all critical reviews

What other customers say about their experience with directschoolwear.co.uk

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2 months ago
Fast shipping and as described. Thank you again Direct Schoolwear!
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2 months ago
Fast delivery & clothes as expected. Thank you
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2 months ago
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2 months ago
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1 month ago
This shirt is not arrived Two times
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3 months ago
Quick and reliable. Even better getting a text when the parcel is due to be delivered.
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3 months ago
Great service! Easy to use the website. Fast delivery.
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3 months ago
Fantastic service and a quick delivery
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3 months ago
Came quickly
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3 months ago
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3 months ago
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3 months ago
What sent the wrong coloured item and the item number was not even the same as the one that I ordered. Sent an email to customers service but never received any correspondence back to get this resolved.
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4 months ago
I needed to ring customer service as I had ordered wrong size. I spoke to Michael and he changed my order to size I wanted and was very patient and kindness kind. Many thanks for great service.
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4 months ago
Fantastic. Communication with store to have issues resolved was outstanding. Take care and Stay Safe Yatish Ramjee
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4 months ago
Order was sorted within a couple of hours.
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4 months ago
Website easy to use. Quick delivery.
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4 months ago
more discounts to frequent customers
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4 months ago
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4 months ago
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4 months ago
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