Certificate for directschoolwear.co.uk

No. XBA11859BB87FF9858D12E4AE3C6B2798
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for directschoolwear.co.uk



Fair

3.37/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 64 Trusted Shops reviews collected in the last 12 months.
In total, directschoolwear.co.uk has already collected 161 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
18/09/2018
Date of order
09/09/2018
18/09/2018
10 days later and haven't received my order This is fraud why there is only one source for the kids school uniforms ? why we are not able to shop around ? shame on the education in this country.
1.00
Very Poor

Date of publication
17/09/2018
Date of order
09/09/2018
17/09/2018
Relieved the wrong jumper for another school instead of the one my child goes to.
1.00
Very Poor

Date of publication
17/09/2018
Date of order
25/08/2018
17/09/2018
There was an item missing, constantly emailing and calling no correspondence
1.00
Very Poor

Date of publication
16/09/2018
Date of order
01/09/2018
16/09/2018
Very good
5.00
Excellent

Date of publication
16/09/2018
Date of order
02/09/2018
16/09/2018
Items took to long to come
1.67
Poor

Date of publication
14/09/2018
Date of order
31/08/2018
14/09/2018
Very poor
2.00
Poor

Date of publication
14/09/2018
Date of order
31/08/2018
14/09/2018
I did not like the time of waiting to receive my package.
2.00
Poor

Date of publication
13/09/2018
Date of order
30/08/2018
13/09/2018
14 days since ordering the item and not delivered yet.
1.00
Very Poor

Date of publication
13/09/2018
Date of order
20/08/2018
13/09/2018
All super
Thank you
5.00
Excellent

Date of publication
12/09/2018
Date of order
05/09/2018
12/09/2018
I cannot comment on the quality of the goods as I am STILL waiting for delivery even though i have chased twice by telephone and been promised a delivery latest today which has still not been received They take the money straight away and I will not recommend them to anyone or use them again I haven’t even had an email to say dispatched so god only knows when I will receive the order
1.00
Very Poor

Date of publication
12/09/2018
Date of order
03/09/2018
12/09/2018
Had to email 3 times and still no response but I did eventually get a phone call and the lady was very apologetic. Deliverey was not very swift though took 2 weeks to arrive
2.67
Fair

Date of publication
10/09/2018
Date of order
26/08/2018
10/09/2018
10 days for delivery is to much
1.67
Poor

Date of publication
10/09/2018
Date of order
27/08/2018
10/09/2018
customer service outstandingly good
5.00
Excellent

Date of publication
10/09/2018
Date of order
25/08/2018
10/09/2018
Not much informational or help about returns. Ive had payed £7 for postage’s of return and still haven’t heard anything about my refund yet
2.67
Fair

Date of publication
09/09/2018
Date of order
02/09/2018
09/09/2018
I cannot give a more positive feedback as I’ve heard nothing after placing my order a week ago, I haven’t been able to get through to customer services to discuss my order, finally I haven’t receive the goods to say whether the quality is good.
1.67
Poor

Date of publication
08/09/2018
Date of order
01/09/2018
08/09/2018
Where is my things???
1.00
Very Poor

Date of publication
07/09/2018
Date of order
31/08/2018
07/09/2018
I’ve not received my goodies yet but they have been very helpful when I’ve phone thank you
5.00
Excellent

Date of publication
07/09/2018
Date of order
24/08/2018
07/09/2018
Good quality product, well packed, as described on website; but it took 10 working days between payment being taken and delivery being received (even if you don't include Saturday as a working day). Small print says allow up to 7 working days for dispatch at busy times, so fair enough, but it would have been better to have some communication about/estimate of when it would be likely to arrive.
3.67
Good

Date of publication
07/09/2018
Date of order
24/08/2018
07/09/2018
Good product quick delivery
5.00
Excellent

Date of publication
06/09/2018
Date of order
30/08/2018
06/09/2018
IVE STILL NOT RECEIVED MY ORDER??
1.00
Very Poor

Date of publication
05/09/2018
Date of order
19/08/2018
05/09/2018
good all round service
5.00
Excellent

Date of publication
05/09/2018
Date of order
29/08/2018
05/09/2018
wait for my delivery for 8. days after I had to go to collected my self
1.67
Poor

Date of publication
04/09/2018
Date of order
27/08/2018
04/09/2018
Is ok
3.33
Fair

Date of publication
04/09/2018
Date of order
20/08/2018
04/09/2018
There was a slight delay in receiving my order, but they did apologise and tell me when I could expect to receive it, which was less than 48 hrs. The delay was due to a high volume of school uniform orders at the end of Aug. The quality of the products ordered was very good. Great value for money.
4.00
Good

Date of publication
03/09/2018
Date of order
23/08/2018
03/09/2018
Excellent quality and fit, would highly recommend
5.00
Excellent

Date of publication
02/09/2018
Date of order
11/08/2018
02/09/2018
Horrible
1.00
Very Poor

Date of publication
01/09/2018
Date of order
25/08/2018
01/09/2018
Great service
5.00
Excellent

Date of publication
29/08/2018
Date of order
14/08/2018
29/08/2018
Waited long time to arrive
Tracking number will not generate until it’s actually been dispatched
Friendly enough to guy in the phone
Blazer is of poor quality
Time will tell if it lasts
Buy cheap buy twice
1.33
Very Poor

Date of publication
27/08/2018
Date of order
20/08/2018
27/08/2018
Long delays in delivery, very poor customer service and the worst I have ever come across. Really Shocking.
1.33
Very Poor

Date of publication
26/08/2018
Date of order
11/08/2018
26/08/2018
Took 2 weeks to be delivered when i phone to see where my good were just got told it won't be to much longer had no e-mail before I received my goods to say say it had been dispatched either.
2.33
Poor

Date of publication
25/08/2018
Date of order
18/08/2018
25/08/2018
Great
5.00
Excellent

Date of publication
24/08/2018
Date of order
15/08/2018
24/08/2018
Still waiting on my order. Haven’t received any emails from the company regarding when I might receive it. They took my money extremely quick. And my son has a week and he is back at school with no uniform. Company is rubbish as I thought it would be
1.00
Very Poor

Date of publication
24/08/2018
Date of order
17/08/2018
24/08/2018
The quality of the product is exactly as described. The delivery time was quick but the driver didn't bother to knock the door to deliver the good in person. I was shocked to see my order just lying on the floor when i opened my door to go out. This is very discouraging as my order could have been stolen. Please ensure this does not happen to anyone in future.
3.33
Fair

Date of publication
22/08/2018
Date of order
15/08/2018
22/08/2018
Unable to track order after payment. Luckily I was in to receive order. When I called to check level of customer care poor. The man I spoke to appeared annoyed at me asking how to track order. And said I could get a refund. His response was harsh and not customer focused. Happy with product not customer care which should be equal
3.00
Fair

Date of publication
22/08/2018
Date of order
13/08/2018
22/08/2018
No communication regarding lateness of item. No update about delivery. Finally delivered 9 days later.
2.33
Poor

Date of publication
18/08/2018
Date of order
04/08/2018
18/08/2018
Delivery was very slow, it took 12 days from ordering to actually receiving the items. I had to phone to chase it up but to be fair when I did phone the gentleman who took my call did phone me back when he said he would. Jumpers are good quality and they were packaged well. Delivery was the only thing letting them down
3.00
Fair

Date of publication
17/08/2018
Date of order
25/07/2018
17/08/2018
excellent items
5.00
Excellent

Date of publication
17/08/2018
Date of order
25/07/2018
17/08/2018
need to return trousers that were wrong size.
5.00
Excellent

Date of publication
15/08/2018
Date of order
01/08/2018
15/08/2018
Excellent service and very fast delivery, unfortunately my children are not that impressed with the rugby shirts, they don’t like the material
4.33
Good

Date of publication
13/08/2018
Date of order
30/07/2018
13/08/2018
Had to wait for the blazer to come in, but worth the wait. Quality is really good and the blazer long length has very long arms( perfect for a tall, long arm 14 yr old). They went out of their way when I called with measurements and nothing was too much trouble. I have to exchange for a smaller size as it seems to run big( or its just that I'm not use to a 38" being just that). Will buy from again
4.67
Excellent

directschoolwear.co.uk customer reviews

directschoolwear.co.uk

directschoolwear.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Streakes Field Road 1
NW2 7GD London
United Kingdom
harry@magicgroup.co.uk
directschoolwear.co.uk
Owner
The British Connection Ltd
Streakes Field Road 1
NW2 7GD London
United Kingdom
Trade register
United Kingdom 03034893
Authorized representative
Harry Mirpuri
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with directschoolwear.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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