Certificate for directschoolwear.co.uk

No. XBA11859BB87FF9858D12E4AE3C6B2798
 

Approved on
01/08/2013
Valid until
31/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for directschoolwear.co.uk



Fair

3.47/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 68 Trusted Shops reviews collected in the last 12 months.
In total, directschoolwear.co.uk has already collected 174 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
10/03/2019
Date of order
03/03/2019
10/03/2019
Pleased with the blouses
5.00
Excellent

Date of publication
09/03/2019
Date of order
02/03/2019
09/03/2019
Got delivered on time very fast no issues
5.00
Excellent

Date of publication
16/02/2019
Date of order
08/02/2019
16/02/2019
Excellent quality. I have bought this this as a gift for my friend. Thank you for your excellent customer service
5.00
Excellent

Date of publication
11/02/2019
Date of order
01/02/2019
11/02/2019
Great quality clothing at great prices and really fast delivery.
5.00
Excellent

Date of publication
01/02/2019
Date of order
18/01/2019
01/02/2019
Service was overall good. Only one thing was I had to phone up regarding delivery as I had no confirmation of item being despatched, especially nearly waiting a week. I got confirmation email once I received item.
Other than that, all was good and I'd definitely shop again now I know the system.
4.67
Excellent

Date of publication
18/01/2019
Date of order
08/01/2019
18/01/2019
Quick.
4.67
Excellent

Date of publication
02/12/2018
Date of order
25/11/2018
02/12/2018
Very good
4.00
Good

Date of publication
23/11/2018
Date of order
15/11/2018
23/11/2018
Delivered quicker than expected. Jumper is good quality
4.33
Good

Date of publication
23/11/2018
Date of order
08/11/2018
23/11/2018
Great Servise
4.00
Good

Date of publication
20/11/2018
Date of order
13/11/2018
20/11/2018
Ordered & arrived very quickly. No issues all good .
5.00
Excellent

Date of publication
18/11/2018
Date of order
01/09/2018
18/11/2018
Did not receive order
1.00
Very Poor

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
Very easy to use site. Delivered quickly. Good quality product
5.00
Excellent

Date of publication
18/10/2018
Date of order
11/10/2018
18/10/2018
Does not communicate with customers poor service
1.00
Very Poor

Date of publication
18/09/2018
Date of order
09/09/2018
18/09/2018
10 days later and haven't received my order This is fraud why there is only one source for the kids school uniforms ? why we are not able to shop around ? shame on the education in this country.
1.00
Very Poor

Date of publication
17/09/2018
Date of order
09/09/2018
17/09/2018
Relieved the wrong jumper for another school instead of the one my child goes to.
1.00
Very Poor

Date of publication
17/09/2018
Date of order
25/08/2018
17/09/2018
There was an item missing, constantly emailing and calling no correspondence
1.00
Very Poor

Date of publication
16/09/2018
Date of order
01/09/2018
16/09/2018
Very good
5.00
Excellent

Date of publication
16/09/2018
Date of order
02/09/2018
16/09/2018
Items took to long to come
1.67
Poor

Date of publication
14/09/2018
Date of order
31/08/2018
14/09/2018
Very poor
2.00
Poor

Date of publication
14/09/2018
Date of order
31/08/2018
14/09/2018
I did not like the time of waiting to receive my package.
2.00
Poor

Date of publication
13/09/2018
Date of order
30/08/2018
13/09/2018
14 days since ordering the item and not delivered yet.
1.00
Very Poor

Date of publication
13/09/2018
Date of order
20/08/2018
13/09/2018
All super
Thank you
5.00
Excellent

Date of publication
12/09/2018
Date of order
05/09/2018
12/09/2018
I cannot comment on the quality of the goods as I am STILL waiting for delivery even though i have chased twice by telephone and been promised a delivery latest today which has still not been received They take the money straight away and I will not recommend them to anyone or use them again I haven’t even had an email to say dispatched so god only knows when I will receive the order
1.00
Very Poor

Date of publication
12/09/2018
Date of order
03/09/2018
12/09/2018
Had to email 3 times and still no response but I did eventually get a phone call and the lady was very apologetic. Deliverey was not very swift though took 2 weeks to arrive
2.67
Fair

Date of publication
10/09/2018
Date of order
26/08/2018
10/09/2018
10 days for delivery is to much
1.67
Poor

Date of publication
10/09/2018
Date of order
27/08/2018
10/09/2018
customer service outstandingly good
5.00
Excellent

Date of publication
10/09/2018
Date of order
25/08/2018
10/09/2018
Not much informational or help about returns. Ive had payed £7 for postage’s of return and still haven’t heard anything about my refund yet
2.67
Fair

Date of publication
09/09/2018
Date of order
02/09/2018
09/09/2018
I cannot give a more positive feedback as I’ve heard nothing after placing my order a week ago, I haven’t been able to get through to customer services to discuss my order, finally I haven’t receive the goods to say whether the quality is good.
1.67
Poor

Date of publication
08/09/2018
Date of order
01/09/2018
08/09/2018
Where is my things???
1.00
Very Poor

Date of publication
07/09/2018
Date of order
31/08/2018
07/09/2018
I’ve not received my goodies yet but they have been very helpful when I’ve phone thank you
5.00
Excellent

Date of publication
07/09/2018
Date of order
24/08/2018
07/09/2018
Good quality product, well packed, as described on website; but it took 10 working days between payment being taken and delivery being received (even if you don't include Saturday as a working day). Small print says allow up to 7 working days for dispatch at busy times, so fair enough, but it would have been better to have some communication about/estimate of when it would be likely to arrive.
3.67
Good

Date of publication
07/09/2018
Date of order
24/08/2018
07/09/2018
Good product quick delivery
5.00
Excellent

Date of publication
06/09/2018
Date of order
30/08/2018
06/09/2018
IVE STILL NOT RECEIVED MY ORDER??
1.00
Very Poor

Date of publication
05/09/2018
Date of order
19/08/2018
05/09/2018
good all round service
5.00
Excellent

Date of publication
05/09/2018
Date of order
29/08/2018
05/09/2018
wait for my delivery for 8. days after I had to go to collected my self
1.67
Poor

Date of publication
04/09/2018
Date of order
27/08/2018
04/09/2018
Is ok
3.33
Fair

Date of publication
04/09/2018
Date of order
20/08/2018
04/09/2018
There was a slight delay in receiving my order, but they did apologise and tell me when I could expect to receive it, which was less than 48 hrs. The delay was due to a high volume of school uniform orders at the end of Aug. The quality of the products ordered was very good. Great value for money.
4.00
Good

Date of publication
03/09/2018
Date of order
23/08/2018
03/09/2018
Excellent quality and fit, would highly recommend
5.00
Excellent

Date of publication
02/09/2018
Date of order
11/08/2018
02/09/2018
Horrible
1.00
Very Poor

Date of publication
01/09/2018
Date of order
25/08/2018
01/09/2018
Great service
5.00
Excellent

directschoolwear.co.uk customer reviews

directschoolwear.co.uk

directschoolwear.co.uk was certified by Trusted Shops on 01/08/2013.

Contact
Streakes Field Road 1
NW2 7GD London
United Kingdom
harry@magicgroup.co.uk
directschoolwear.co.uk
Owner
The British Connection Ltd
Streakes Field Road 1
NW2 7GD London
United Kingdom
Trade register
United Kingdom 03034893
Authorized representative
Harry Mirpuri
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with directschoolwear.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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