havanahouse.co.uk
Reviews:

1,534 reviews in the last 12 months19,394 total reviews  

4.85
Excellent
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

12 May 2023
 Verified review
Was I disappointed I didn't get my Marlboro tobacco? yes. So why am I still giving 5 stars? A number of reasons :- Shops DO occasionally run out of stock; Some shops give you a 'store credit' (not that I'd have minded in this case as I WILL be shopping here until I have to give up smoking or I die) - and that after you've had to ASK for a refund - I got my refund automatically without asking; I ordered two lighters, a really good one for my wife's birthday which was as brilliant as advertised; My lighter, I thought (from the price) was just one above the disposable lighters so imagine my surprise when I got a reassuringly heavy lighter which was almost as good as my wife's far more expensive one!

Top negative review

31 May 2023
 Verified review
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for havanahouse.co.uk

 Sort by  
Relevance
(10)
(24)
Reset
6 Aug 2023
 Verified review
Overpriced low quality Chinese humidor. No attention to details on the inside work - rough patches of wood.
Report review
31 Jul 2023
 Verified review

Check availability before ordering

Placed order and then told none of items I ordered are available took nearly a week to get a refunded
Report review
7 Nov 2023
 Verified review
Order has not shipped after two weeks, and no response from customer service to my emails.
Report review
15 Dec 2023
 Verified review
Order not yet received
Report review
17 Dec 2023
 Verified review
Not shipped yet.
Report review
22 Jul 2023
 Verified review
Order Confirmation email from website is NOT being sent after payment is completed.
Report review
24 May 2023
 Verified review
Better communication, have been waiting for an express order for over 10 days
Report review
3 Jul 2023
 Verified review
The description was misleading. Resulting in purchasing the wrong product
Report review
19 Dec 2023
 Verified review
cigar not wrapped properly and was consequently squashed
Report review
4 Nov 2023
 Verified review
You are great. I hit one star by mistake!
Report review
3 Jul 2023
 Verified review
The cigars I want are always out of stock
Report review
13 Jun 2023
 Verified review
Poor poor poor poor customer service
Report review
30 Oct 2023
 Verified review
Not had my items delivered yet!
Report review
RC
Robert C.
Sidmouth
7 Aug 2023
 Verified review
Wrong order sent again
Report review