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Top positive review
26 Dec 2023
Verified review
Having been to Cuba some years ago, I realised that when my (about to become) Husband said he’d never tried smoking a cigar, I thought I’d surprise him and some wedding guests as a little treat for the day as I’m a non smoker who bizarrely loves the smell of proper cigars, but he enjoyed it so much that I’ve now been back to shop online for the brands I could distinctly remember from my Cuba holiday in the past; I’ve only shopped online with the store so far - the products always arrive next day by DPD and in perfect condition, although it turns out you are only in Bath which is ridiculously close to us, so the Hubby most definitely has plans to pop in to see you in person, but I’ve no doubt that we’ll be ordering from you again in the very near future as anything else is now “too harsh & chemically” to smoke apparently, but your prices are better than our Harvey Nic’s & a local hotel which also has a small selection on sale in their bar so it’s a win-win situation! I’ve possibly created a bit of a monster now though as he’s a long term smoker who is completely loving his cigars, but apparently even the machine rolled Cigarillo versions of the Cuban brand he prefers are profoundly better for ‘general day smoking’ and he no longer wants anything else. I’m not sure I should be encouraging the Hubby to actually smoke more 😳 but I think if he could cut down to only smoking a lovely Cuban on an evening with a nice drink, then that’s worlds better than constantly nipping out for a smoke and is presumably a far more enjoyable smoking experience.
I totally recommend Havana House but be warned that once you start smoking proper Cuban’s, everything else will feel artificial and rough in comparison so you’ll be totally hooked!
An order has been placed and it was shipped after 5-6 days an multiple phone calls all do all of the items were in stock and I payed for priority shipping, no explanation was given for the delay
One bad experience with my first delivery from them. It was related to the carrier they've used and who lost the package. Upon contacting them, I was accused of lying by their customer service rep. My issue was resolved in the end by another customer service rep, a day later. Since then, I've had only good experiences ordering from them
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22 Apr 2024
Verified review
Their products are great but often out of chewing tobacco and that's my primary interest
Original perterson pipe faulty. Replaced immediately. They cannot be responsible for the quality control of Peter sons, but their approach to customers and satisfaction is second to non.
You cancelled the order after one week with no reason given.
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4 Mar 2024
Verified review
I like the speed/convenience/good marketing/points. I have had 2 cracked cigars on delivery though which isn't necessarily their doing but a point that they may be able to look into and develop a way to help reduce the risk further. (In saying this the packaging is not bad by any means but potentially there's something different that could be done like tubos just for the sending)
'Land's Tobacco' has been on the corner of Cook's Alley for as long as I can remember. I was particularly impressed to be able to switch to online purchases during the Covid lock-downs. Now, if I am too busy to go into town, I can default to their quick delivery service instead.
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24 Feb 2024
Verified review
You do not always respond to EMails !
But any mail-orders are processed very well, and arrive as expected.
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