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Top positive review
20 Dec 2023
Verified review
Wonderful service - a direct line to the shop that is happy to help with any enquiry. Fast and reliable shipping, and then the rugs themselves are really great quality! I bought one and then three more.
The rug was described as yellow and bronze. But was actually green, red and blue. There was absolutely no yellow in it. This was confirmed by a few people I asked to take a look at it. When I tried to return it I was told the shipping charge would be £129. Since this was not a change of mind but a case of ‘goods not as described’ I was very shocked by the charge. The seller would not negotiate on this at all and was very slow to reply to my emails. Finally, after a very protracted length of time due to ongoing negotiations via my bank, I discovered that it was being shipped to a warehouse just 10 miles from me. I was able to drop it off myself very easily and it was certainly extortionate to charge £129!! The other concerning thing about this company is that it trades under a few different names. The carpetstore, luxuryrugshop.co.uk and Cited.
Website easy to use and communication with company excellent. They kept me updated.
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20 Dec 2023
Verified review
Wonderful service - a direct line to the shop that is happy to help with any enquiry. Fast and reliable shipping, and then the rugs themselves are really great quality! I bought one and then three more.
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4 Dec 2023
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We found the exact rug we were looking for at a very competitive price. We were kept updated and it arrived on time. Overall a good experience and I would definitely use them again.
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19 Dec 2023
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Beautiful rug
Delighted with my large rug...just what I wanted. It looks great and brings the room together perfectly. Quick delivery which was good for December.
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18 Sept 2023
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Exceptional value and superb service.
Price was cheaper than any other retailer and delivered within two days.
I can 100% recommend
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2 Dec 2023
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Easy to speak to on the phone managed to change order with no trouble my would recommend this company
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18 Oct 2023
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Had a great experience with this company and Frederic. Can’t fault the service, price or product!
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14 Apr 2024
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Great service fast delivery,good value, excellent product, really pleased with purchase
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4 Dec 2023
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Very easy process to buy and have delivered the lovely rug at a great price.
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29 Jul 2023
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Great product at an unbelievable price
Great product , fast delivery and great customer service afterwards
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5 Jul 2023
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We were happy with all aspects of service. Thank you.
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