The rug was described as yellow and bronze. But was actually green, red and blue. There was absolutely no yellow in it. This was confirmed by a few people I asked to take a look at it. When I tried to return it I was told the shipping charge would be £129. Since this was not a change of mind but a case of ‘goods not as described’ I was very shocked by the charge. The seller would not negotiate on this at all and was very slow to reply to my emails. Finally, after a very protracted length of time due to ongoing negotiations via my bank, I discovered that it was being shipped to a warehouse just 10 miles from me. I was able to drop it off myself very easily and it was certainly extortionate to charge £129!! The other concerning thing about this company is that it trades under a few different names. The carpetstore, luxuryrugshop.co.uk and Cited.
Read more