MYPICTUREReviews:
26,180 reviews in the last 12 months142,300 total reviews
Excellent
TrustmarkValid
Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
Read more
Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
Read more
Reviews for MYPICTURE
3 Mar 2024
Verified review
Once process was understood, I found it very usable.
After getting used to the process, I found it very usable. I would have liked to have been able to edit my book after it had been printed before ordering more copies as there were a few minor errors. I had to rebuild the book from scratch again.
Report review
Answer by MYPICTURE
3 Mar 2024
We appreciate your feedback and understand the importance of your concern regarding editing. We always strive to improve and your comments will certainly be taken into account for future enhancements. Thank you for sharing your experience with us.
19 Mar 2024
Verified review
Quick turn around
The 5 canvasses arrived and the quality of the canvasses is great. The turn around time at the factory was good too!
The only fly in the ointment was the time it took the courier company took! The couriers took over a week to deliver them!
Report review
Answer by MYPICTURE
19 Mar 2024
We appreciate your feedback. We're delighted to hear you're pleased with the quality and production time. We regret the delay in delivery and we're continuously working to improve our services. Thank you for your patience.
6 Mar 2024
Verified review
The delivery took a couple of days longer than it should and nobody could tell me where the actual parcel was except for being in transit. However, the canvas delivered is very nice.
Well made, and good for the price. Would use again.
Report review
Answer by MYPICTURE
6 Mar 2024
We appreciate your feedback and patience with the delivery process. We're pleased to hear you found the quality and value satisfactory. Rest assured, your comments regarding the tracking will be taken into account. Thank you for choosing to shop with us again.
14 Mar 2024
Verified review
I love your 💯% prompt response, update and delivery but i have a lot of issues with the delivery company you are using or rather the one you have used more than once to deliver my parcel and that's yodel.
Report review
Answer by MYPICTURE
14 Mar 2024
We appreciate your feedback and understand your concerns regarding the delivery service. Your insights are valuable and we will certainly consider them as part of our ongoing improvements. Thank you for sharing.
28 Feb 2024
Verified review
The order took too long to process and there were some air bubbles under the perspex even though I paid for the premium product. I know this is a difficult process as I used to have a print company.
Report review
Answer by MYPICTURE
28 Feb 2024
We appreciate your feedback and understand your concerns. It is indeed a complex process and your observations are valuable. Rest assured, your comments will be taken into account for future improvements. Thank you.
6 Mar 2024
Verified review
When emailing to say its on it's way,
Every time I check my tracker the same info is usually shown for 3/4 days.Do not show "despached when it is not on the way.
Otherwise every thing is fine.
Report review
Answer by MYPICTURE
6 Mar 2024
Thank you for your feedback. We appreciate your patience and understand your concern. Rest assured, we are continuously working to improve our tracking system. Your comments will certainly be taken into account.
6 Mar 2024
Verified review
Fast and curtious service. Arrived in plenty of time. Contacted you about the damage on the corner. Are sending a replacement straight away. Many thanks. Good value. Lovely looking.
Report review
Answer by MYPICTURE
6 Mar 2024
We appreciate your feedback and are pleased to hear about your positive experience with our service speed and quality. Your satisfaction is paramount to us. Thank you for bringing the issue to our attention. Enjoy your day!
7 Mar 2024
Verified review
Nice frame. Shame picture did not fit properly, will have to use a different picture. Photo writing wasn’t all included in the picture
Shame not all lettering shown
Report review
Answer by MYPICTURE
7 Mar 2024
We appreciate your feedback and are sorry to hear about the fitting issue. We'll take your comments into account for future improvements. Thank you for your review.
24 Mar 2024
Verified review
Product is very good of that there is no doubt, however updates need to be much clearer.
For example, update said it was with carrier 4 days before it actually eas
Report review
Answer by MYPICTURE
24 Mar 2024
We appreciate your feedback. We understand the importance of clear updates and will consider your insights for our future enhancements. Thank you for bringing this to our attention.
17 Mar 2024
Verified review
I liked that it was easy to do online, only thing is the postage is very high for small canvasses , if cheaper I think I would order one each month maybe more
Report review
Answer by MYPICTURE
17 Mar 2024
We appreciate your feedback and understand your concerns about the postage costs. While we strive to maintain competitive rates, we will certainly take your comments into account for future considerations. Thank you for your support and valuable input.
29 Feb 2024
Verified review
Overall it looks pretty good. Although the canvas is small I thought it would stretch tighter and cleaver than it is.
Hence the 4 rating and not a 5.
Report review
Answer by MYPICTURE
29 Feb 2024
We appreciate your feedback and are pleased you find the item good overall. We understand your expectations regarding the canvas stretch. Your insight is valuable and will be taken into account. Thank you.
13 Mar 2024
Verified review
Options for hanging
The picture and frame are super quality but would have liked reference to hanging options like hooks for wire/string or Commando type sticky pads.
Report review
Answer by MYPICTURE
13 Mar 2024
We appreciate your feedback and suggestion regarding hanging options. We're dedicated to continual improvement and will certainly take your comments into account. Thank you for your review.
6 Mar 2024
Verified review
I use this company a lot for my canvas prints! The finish can be a bit off though like the Corners etc. But mostly pleased with them, so thank you
Report review
Answer by MYPICTURE
7 Mar 2024
We appreciate your frequent patronage and your candid feedback. Rest assured, your comments about the finish quality will be duly noted. We strive to enhance your future experiences. Thank you.
14 Mar 2024
Verified review
Product which was a printed mouse mat is very nice. Good price. Postage could be a bit quicker hence 4* rather than 5*. Overall pleased.
Report review
Answer by MYPICTURE
14 Mar 2024
We appreciate your feedback and are delighted to hear that you're pleased with your purchase. We will certainly consider your comments on the postage speed to enhance our service. Thank you for your review.
13 Mar 2024
Verified review
The canvas and desk photo were very good and clear, pleased. The magnets however were rubbish, very thin and blurry, waste of money.
Report review
Answer by MYPICTURE
13 Mar 2024
We appreciate your feedback. It's great to hear that you enjoyed the canvas and desk photo. We regret that the magnets didn't meet your expectations. Your input will help us improve our offerings. Thank you.
3 Mar 2024
Verified review
Almost perfect
Canvas arrived on time in excellent condition, however the hanging kit was missing but 1 message and an email & 1is on its way..
Report review
Answer by MYPICTURE
3 Mar 2024
We appreciate your feedback and are glad to hear that you're satisfied with the canvas. We will take your comments about the missing hanging kit into account as we strive to improve our service.
6 Mar 2024
Verified review
Memories in their rightful place. Great quality. Shipping could be quicker but all arrived in great condition and packed well.
Report review
Answer by MYPICTURE
6 Mar 2024
We appreciate your feedback and are glad to hear you're happy with the quality. We're always striving to improve our services, including shipping times, and your feedback has been noted. Thank you for your support.
23 Mar 2024
Verified review
No notice when ordered that delivery is so slow. And the colour on the printing is a bit over saturated. Otherwise good.
Report review
Answer by MYPICTURE
23 Mar 2024
We appreciate your feedback and understand your thoughts on the delivery speed and print color. Your insights will certainly be taken into account for future improvements. Glad to hear that you found our service good overall.
7 Mar 2024
Verified review
Great quality! Very happy with what I brought but just took awhile to receive and didn’t really get told what was happening.
Report review
Answer by MYPICTURE
7 Mar 2024
We appreciate your feedback and understand your concern about the delivery time. Your comments will be taken into consideration as we continuously strive to improve our service. Thank you for your patience and understanding.
23 Mar 2024
Verified review
I didn’t feel the quality was as good this time as it has been previously. The mugs especially were disappointing.
Report review
Answer by MYPICTURE
23 Mar 2024
We appreciate your feedback and are sorry to hear about your recent experience. We're constantly striving to improve and your comments will certainly aid in that effort.