MYPICTUREReviews:
26,180 reviews in the last 12 months142,300 total reviews
Excellent
TrustmarkValid
Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
Read more
Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
Read more
Reviews for MYPICTURE
7 days ago
Verified review
Extremely slow delivery the pillow wasn’t even printed came with a cover which was not mentioned I expected the print straight in the pillow
Report review
Answer by MYPICTURE
7 days ago
We regret to hear about your experience. Your feedback is valuable and will be taken into account. We'll reach out to you via email to discuss further.
4 days ago
Verified review
Disappointed
You do not give a large enough idea of what the finished product will look like, the top of the persons head was cut off!
Report review
16 Apr 2024
Verified review
Product is faulty with missing letters On pillow cases. And contact with the company is more or less non existent
Report review
Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience. Your feedback is crucial for us to improve. We'll reach out to you via email to better understand the situation.
SL
stephen l.
sutton
10 Apr 2024
Verified review
Picture was a lot smaller then I sent, and not worth the price.
Report review
Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your dissatisfaction. Your feedback is important to us. We will reach out to you via email to understand your concerns better. Rest assured, your feedback will be taken into account for future improvements.
5 days ago
Verified review
Picture ready in a couple of day and a week to deliver
Report review
Answer by MYPICTURE
4 days ago
We appreciate your feedback. We understand the timing is a concern and it's something we're always working to improve. We'll reach out via email to further discuss your experience.
2 Apr 2024
Verified review
Dreadful long delivery - missed event due delay
Report review
Answer by MYPICTURE
2 Apr 2024
We regret hearing about the prolonged delivery time. Your feedback is valuable and will be considered for improving our service. Expect an email shortly to address this concern.
7 Apr 2024
Verified review
Takes too long for the order to cone
Report review
Answer by MYPICTURE
7 Apr 2024
We're sorry to hear about the delivery delay. We'll be sure to take your feedback into account for improvements. Expect an email from us soon.
31 Mar 2024
Verified review
Just late
Report review
Answer by MYPICTURE
31 Mar 2024
We're truly sorry to hear about the delay. Your experience matters to us and we value your feedback. Rest assured, we're committed to improving our services. We will be reaching out to you via email to further discuss this.
6 Apr 2024
Verified review
Report review
12 Mar 2024
Verified review
The items themselves were excellent, great quality, vibrant colour and look lovely. The reason for the 4 stars instead of 5 was (it seems) slow delivery from YODEL. MyPicture confirmed "order in transit" on Tuesday 5th, the items arrived on Monday 11th. I was offered an excellent discount on further purchases after my initial order but these had expired by the time I received my items. I didn't feel confident enough to place additional orders until I'd seen my initial order. I would use MyPicture again, perhaps extend the discounted offers to allow time for delivery, I'm sure more people would place additional orders.
Report review
Answer by MYPICTURE
12 Mar 2024
We appreciate your feedback and are glad you enjoyed the quality of our items. We understand your concerns regarding delivery time and the expiration of your discount. Your suggestions are valuable and will certainly be considered. Thank you for choosing us, and we look forward to serving you again.
9 Mar 2024
Verified review
Awesome products, needs a change of courier
Absolutely great products with rapid printing and dispatch- I've been really impressed. Thanks Mypicture! I'd definitely recommend the company.
I'm only dropping a star due to the service from the delivery partner Yodel- very slow with tracking that wasn't working (leading to a missed birthday). Any other courier would make me more likely to use the service again... Yodel are notoriously bad.
Report review
Answer by MYPICTURE
9 Mar 2024
We appreciate your positive feedback and recommendation! We understand your concern regarding the delivery. Your experience is valuable to us and we will definitely keep your feedback in mind for our future improvements.
15 Mar 2024
Verified review
Family photos
I ordered two items. The larger item is really lovely and delivered on time. The second small item that has 6 photos was delivered later and there are cream square shaped borders within each photo that l don’t like the look of. I don’t understand why the borders are not around the edges of the photos.
Report review
Answer by MYPICTURE
15 Mar 2024
We appreciate your feedback. We're sorry to hear about the borders in the photos. Your comments are valuable and will be considered as we strive for continuous improvement. Thank you for your review.
13 Mar 2024
Verified review
Great quality and savely packaged
The quality of the products is excellent and all was packed up perfectly save I side the parcel. Great. The only thing is that delivery takes very long and there is no option for a faster delivery, like with extra charge. Otherwise I am very happy with my purchase.
Report review
Answer by MYPICTURE
13 Mar 2024
Thank you for your feedback. We're pleased to hear about your satisfaction with the quality of our products and packaging. Your comment regarding delivery times is noted. We appreciate your patience and understanding, and value your input as we continuously strive to improve our services.
9 Mar 2024
Verified review
Only a tiny preview.
I found the end result satisfactory but the process of seeing the image before ordering very difficult. Alternatively Photobox's system allows one to see a bigger image of the selected image on the screen. Mypicture only allowed a tiny sized preview.
Report review
Answer by MYPICTURE
9 Mar 2024
We appreciate your feedback. We understand the importance of previewing images and we're constantly working on improving this aspect. Your input aids us in enhancing our customer experience. Thank you.
3 Mar 2024
Verified review
Once process was understood, I found it very usable.
After getting used to the process, I found it very usable. I would have liked to have been able to edit my book after it had been printed before ordering more copies as there were a few minor errors. I had to rebuild the book from scratch again.
Report review
Answer by MYPICTURE
3 Mar 2024
We appreciate your feedback and understand the importance of your concern regarding editing. We always strive to improve and your comments will certainly be taken into account for future enhancements. Thank you for sharing your experience with us.
19 Mar 2024
Verified review
Quick turn around
The 5 canvasses arrived and the quality of the canvasses is great. The turn around time at the factory was good too!
The only fly in the ointment was the time it took the courier company took! The couriers took over a week to deliver them!
Report review
Answer by MYPICTURE
19 Mar 2024
We appreciate your feedback. We're delighted to hear you're pleased with the quality and production time. We regret the delay in delivery and we're continuously working to improve our services. Thank you for your patience.
6 Mar 2024
Verified review
The delivery took a couple of days longer than it should and nobody could tell me where the actual parcel was except for being in transit. However, the canvas delivered is very nice.
Well made, and good for the price. Would use again.
Report review
Answer by MYPICTURE
6 Mar 2024
We appreciate your feedback and patience with the delivery process. We're pleased to hear you found the quality and value satisfactory. Rest assured, your comments regarding the tracking will be taken into account. Thank you for choosing to shop with us again.
14 Mar 2024
Verified review
I love your 💯% prompt response, update and delivery but i have a lot of issues with the delivery company you are using or rather the one you have used more than once to deliver my parcel and that's yodel.
Report review
Answer by MYPICTURE
14 Mar 2024
We appreciate your feedback and understand your concerns regarding the delivery service. Your insights are valuable and we will certainly consider them as part of our ongoing improvements. Thank you for sharing.
28 Feb 2024
Verified review
The order took too long to process and there were some air bubbles under the perspex even though I paid for the premium product. I know this is a difficult process as I used to have a print company.
Report review
Answer by MYPICTURE
28 Feb 2024
We appreciate your feedback and understand your concerns. It is indeed a complex process and your observations are valuable. Rest assured, your comments will be taken into account for future improvements. Thank you.
6 Mar 2024
Verified review
When emailing to say its on it's way,
Every time I check my tracker the same info is usually shown for 3/4 days.Do not show "despached when it is not on the way.
Otherwise every thing is fine.
Report review
Answer by MYPICTURE
6 Mar 2024
Thank you for your feedback. We appreciate your patience and understand your concern. Rest assured, we are continuously working to improve our tracking system. Your comments will certainly be taken into account.