MYPICTUREReviews:
26,120 reviews in the last 12 months143,213 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
5 Dec 2023
Verified review
the picture was not in the frame .It didn't represent the photo
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Answer by MYPICTURE
5 Dec 2023
We regret to hear about your experience. Your feedback is important to us and will be taken into account. We'll reach out via email to assist you further.
15 Oct 2023
Verified review
Very disappointed in the packaging. Picture good, wrapping poor.
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Answer by MYPICTURE
15 Oct 2023
We're sorry to hear about your disappointment with the packaging while the picture was satisfactory. Your feedback is important to us. Rest assured, we will delve into this matter further and contact you via email to address your concerns. Thank you for letting us know.
29 Sept 2023
Verified review
Pictures are fine. Delivery at 7 days from dispatch is too long.
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Answer by MYPICTURE
3 Oct 2023
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
6 Sept 2023
Verified review
Did not arrive on time. Almost a week late. With no explanation
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Answer by MYPICTURE
17 Sept 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
27 Jul 2023
Verified review
took to long to arrive as delivery dates got changed not happy
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Answer by MYPICTURE
17 Sept 2023
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
19 Oct 2023
Verified review
I centred the picture online but recieved an uncentred canvas
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Answer by MYPICTURE
21 Oct 2023
Thank you for your review. We apologize for the inconveniences caused and would like to resolve your problem as soon as possible. We have already contacted you by email and look forward to your answer.
29 Jul 2023
Verified review
There was a measurement printed at the bottom of the product
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Answer by MYPICTURE
31 Jul 2023
Thank you for your feedback. We want to make sure you are getting something that you are completely satisfied with and have already contacted you via email. Please reply to the email and send us photos of the defective products.
18 Nov 2023
Verified review
3 of the 4 canvases were really baggy and not tight at all.
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Answer by MYPICTURE
18 Nov 2023
We're sorry to hear about the state of the canvases. We value your feedback and will certainly take it into account. Expect an email from us for further communication.
1 Nov 2023
Verified review
Very poor customer service and the parcel very poorly packed
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Answer by MYPICTURE
2 Nov 2023
We're truly sorry to hear about your experience with our customer service and packaging. Your feedback is crucial for us to improve. We will examine this issue closely and will be reaching out to you via email to understand more. Thank you for shedding light on this.
16 Aug 2023
Verified review
Wasn’t explained it’s was going to take two weeks to arrive!
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Answer by MYPICTURE
17 Sept 2023
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
14 Oct 2023
Verified review
Very disappointed with one of canvases I received this week
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Answer by MYPICTURE
15 Oct 2023
We're sorry to hear about your disappointment with one of the canvases you received. We take your feedback seriously and will dig deeper into this matter. Expect an email from us soon to discuss further. We appreciate your patience and understanding.
22 Dec 2023
Verified review
Quality
Lot darker than the actual photo So slightly disappointed
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Answer by MYPICTURE
22 Dec 2023
We're sorry to hear about your disappointment. Your feedback is important and will be taken into account. Expect an email from us for further assistance.
10 Dec 2023
Verified review
picture is far to bright and you cannot pick landscape
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Answer by MYPICTURE
10 Dec 2023
We're sorry to hear about your experience. We value your feedback and will be reaching out via email to better understand how we can improve.
31 Aug 2023
Verified review
Too slow from production to passing my order to yodel!
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Answer by MYPICTURE
17 Sept 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
4 Dec 2023
Verified review
Pictures are lovely . But keep falling off the wall. 🙁
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Answer by MYPICTURE
4 Dec 2023
We're sorry to hear about your experience. We value your feedback and will certainly consider it. We invite you to elaborate on your review and rating via email, which we will send shortly.
21 Jul 2023
Verified review
Canvas was brilliant!
But did not arrive when stated
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Answer by MYPICTURE
25 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
30 Sept 2023
Verified review
Nice products but took far to long to deliver shame
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Answer by MYPICTURE
3 Oct 2023
We're sorry your order is taking longer than expected to be delivered. We will check the status of your order and get back to you via email as soon as possible.
18 Jul 2023
Verified review
Item arrived late needed it for my dads birthday
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Answer by MYPICTURE
19 Jul 2023
We are very sorry to hear that you have experienced difficulties with the delivery of your shipment. We will review your case and contact you by email immediately.
16 Dec 2023
Verified review
The canvas wasn’t aligned correctly on the frame
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Answer by MYPICTURE
17 Dec 2023
We're genuinely sorry to hear about your experience. Your feedback about the canvas alignment is valuable to us. We will certainly consider it for our future improvements. Rest assured, we will reach out to you via email shortly.
6 Dec 2023
Verified review
It looked awful and the towel was poor quality
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Answer by MYPICTURE
6 Dec 2023
We're truly sorry to hear your disappointment. We value your feedback and will ensure it is considered moving forward. Expect an email from us shortly to discuss it further.