MYPICTUREReviews:
26,121 reviews in the last 12 months143,267 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
28 Apr 2024
Verified review
Puzzle fine, packaging very poor.
The puzzle itself is fine but the packaging leaves a lot to be desired! When I opened the envelope several pieces were loose. Surely it could have been mounted on low-tack film. I have spent some time creating more secure packaging.
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Answer by MYPICTURE
28 Apr 2024
We appreciate your feedback regarding the packaging. We're sorry to hear about the loose pieces and understand your frustration. We will certainly take your suggestion into consideration. Expect an email from us soon for further assistance.
17 Apr 2024
Verified review
You can improve deliveries
You can improve by getting a decent delivery company. YODEL are awful. They take no notice of the customers requests like leaving with a nominated neighbour. Instead it’s just thrown on the floor without knocking
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Answer by MYPICTURE
17 Apr 2024
We're sorry to hear about your experience with the delivery. Your feedback is valuable and will be considered. We'll be reaching out to you via email to discuss this further.
6 days ago
Verified review
The quality of the picture was quite poor, the photo I sent was very clear but the picture I received was blurry and cheaply put together, the photo keeps falling out of the frame
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Answer by MYPICTURE
6 days ago
We appreciate your feedback and apologize for any inconvenience. We will contact you via email to discuss further and take the given feedback into account.
4 days ago
Verified review
Dull and lack of clarity
Was a little disappointed in the brightness of the pictures. The photos were bright with excellent clarity, but once on the print they looked very dul
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Answer by MYPICTURE
4 days ago
Thank you for sharing your feedback. It's unfortunate to hear that the brightness of the print did not meet your expectations. We will take your comments into account and contact you via email to discuss this further.
20 Apr 2024
Verified review
It didn’t arrive as stated - between 2 & 6 days after being dispatched. So it was ordered well in tome for a birthday gift and was late
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Answer by MYPICTURE
20 Apr 2024
We're genuinely sorry for the delay you experienced. We value your feedback and will certainly take it into account. Expect an email from us regarding this matter.
28 Apr 2024
Verified review
I have reported the issue, but I think some common sense needs to be used with photos and checked that no one's heads are chopped off.
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Answer by MYPICTURE
28 Apr 2024
We value your input and appreciate your feedback. Our team always aims for quality service and we're sorry to hear that your experience didn't meet those expectations. Your comments will be noted for future improvements.
NS
Nicola S.
Chepstow
4 days ago
Verified review
Dissapointed with the material of the cushion,it’s shiny and looks cheap but maybe it has to be for the image to be fixed on it 🤔
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Answer by MYPICTURE
4 days ago
Thank you for sharing your thoughts. We appreciate your feedback and will take it into account as we continuously strive to improve our offerings.
3 days ago
Verified review
Liked the canvas print. The cushion ordered however cut the top of my son’s head off!
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Answer by MYPICTURE
3 days ago
Thank you for sharing your feedback. We're sorry to hear about the issue with the cushion. We will take your feedback into account and contact you via email to discuss further.
17 Apr 2024
Verified review
I’ve had better output before - shame really because I use you quite often
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Answer by MYPICTURE
17 Apr 2024
We appreciate your feedback and we're sorry to hear about your recent experience. Your comments have been noted and we will be reaching out via email to address your concerns. Thank you for your continued support.
21 Apr 2024
Verified review
Lovely colour. Good delivery. But two of the prints are not quite right.
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Answer by MYPICTURE
21 Apr 2024
We appreciate your feedback. It's important for us to know about your experience. We continuously strive for improvement and your comments help guide our progress. Thank you for bringing this to our attention.
17 Apr 2024
Verified review
Picture lacked contrast. Blacks were muddy grey. Also a bit blurry.
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Answer by MYPICTURE
17 Apr 2024
We're sorry to hear about your experience. Your feedback regarding the picture quality is important to us. We'll take this into account and reach out to you via email soon.
10 days ago
Verified review
Photo was the wrong way round, but could have been my mistake
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Answer by MYPICTURE
10 days ago
We appreciate you bringing this to our attention, and we apologize for any confusion caused. We will take your feedback into account and contact you via email to further address the issue.
1 May 2024
Verified review
The picture was lovely but the frame is very very poor quality
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Answer by MYPICTURE
1 May 2024
We're sorry to hear about your experience. Your feedback is important to us and will be considered to improve our offerings. For further assistance, we will reach out to you through email.
21 Apr 2024
Verified review
Deliver good
Poor picture frame now need to buy replacement
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Answer by MYPICTURE
21 Apr 2024
We're sorry to hear about your experience. Your feedback is appreciated and will be taken into account. We will reach out to you via email to address this matter further.
9 days ago
Verified review
Delivery time was not great.
Quality was ok .
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We regret to hear that the delivery time did not meet your expectations. Your comments are important to us and will be taken into account. We will contact you via email to discuss further.
9 days ago
Verified review
Picture is lovely but quality of tile is poor
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Answer by MYPICTURE
9 days ago
We appreciate your feedback regarding the quality. We will be contacting you via email to discuss this further and take your feedback into account. Thank you for bringing this to our attention.
17 Apr 2024
Verified review
Not to qualify but for this price that's ok
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Answer by MYPICTURE
17 Apr 2024
We appreciate your feedback and understand your point regarding the price. Your feedback is valuable to us and will be considered in our ongoing efforts to improve our service. Thank you.
9 days ago
Verified review
Delivery took too long not time stated
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We apologize for the delay in delivery. We will take your comments into account to improve our service. We will contact you via email to discuss this matter further.
21 Apr 2024
Verified review
Some parts of each picture is faded
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Answer by MYPICTURE
21 Apr 2024
We're sorry to hear about the fading issue you've noticed. Your feedback is important to us and we'll definitely take it into account. Expect an email from us soon regarding this matter.
5 days ago
Verified review
It's not the quality I expected
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Answer by MYPICTURE
4 days ago
Thank you for sharing your feedback. We are sorry to hear that the quality did not meet your expectations. We will take your feedback into account and will contact you via email to discuss the issue further.