MYPICTUREReviews:
26,120 reviews in the last 12 months143,213 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
12 hours ago
Verified review
Picture did not fit size and left about a 2” gap. This was put at the top of the picture. Surely the picture could have been moved up and the gap put at the bottom
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Answer by MYPICTURE
10 hours ago
We appreciate your feedback and apologize for the issue you've described. We will contact you via email to further discuss the matter and take your feedback into account.
1 May 2024
Verified review
No box or picture to go by! Too thin, too dark
Puzzle didn’t come in s box or even a picture to follow. The pictures on my puzzle are much darker then they are supposed to be. The puzzle is very thin.
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Answer by MYPICTURE
1 May 2024
We're sorry to hear about your experience with the puzzle. We appreciate your feedback and will certainly take it into account. Please expect an email from us shortly to further discuss your concerns.
22 Apr 2024
Verified review
Extremely slow delivery the pillow wasn’t even printed came with a cover which was not mentioned I expected the print straight in the pillow
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Answer by MYPICTURE
22 Apr 2024
We regret to hear about your experience. Your feedback is valuable and will be taken into account. We'll reach out to you via email to discuss further.
6 days ago
Verified review
Took 2 weeks to come. Wss a birthday present and missed the delivery date.Tracking information was wrong. Product was not bad when it came.
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Answer by MYPICTURE
6 days ago
We apologize for the delay and the confusion with the tracking information. We will contact you via email to discuss this further and take your feedback into account. Thank you for sharing your experience.
6 days ago
Verified review
Unacceptable delivery.…
1 small poster ordered 29th April and not received until 10th May. Paid £6 for postage and extremely disappointed with your service.
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Answer by MYPICTURE
6 days ago
We apologize for the delay in delivery. We appreciate your feedback and will take it into account. We will be contacting you via email to discuss the issue further.
25 Apr 2024
Verified review
Disappointed
You do not give a large enough idea of what the finished product will look like, the top of the persons head was cut off!
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9 days ago
Verified review
The delivery took ridiculously long. About nine days from dispatch to delivery.
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We understand that the delivery time was longer than expected. We will take this into account and contact you via email to discuss the issue further.
25 Apr 2024
Verified review
Picture ready in a couple of day and a week to deliver
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Answer by MYPICTURE
25 Apr 2024
We appreciate your feedback. We understand the timing is a concern and it's something we're always working to improve. We'll reach out via email to further discuss your experience.
30 Apr 2024
Verified review
Paid for paper wrapping was awful
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Answer by MYPICTURE
30 Apr 2024
We're sorry to hear about your experience with the wrapping. Your feedback is valuable to us and will be taken into account. We'll be reaching out to you via email.
3 days ago
Verified review
Yodel are terrible, it was late
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Answer by MYPICTURE
3 days ago
We regret to hear about your experience. We will contact you via email to discuss the issue further and take your feedback into account.
2 May 2024
Verified review
Very slow delivery
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Answer by MYPICTURE
2 May 2024
We sincerely regret to hear about the slow delivery experience. Your feedback is valuable and necessary for our improvement. We will be reaching out to you via email to discuss this further.
9 days ago
Verified review
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29 Apr 2024
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12 Apr 2024
Verified review
Exceeded expectations
I was very happy with my completed photo book considering most of the photos were taken on mobile phones the quality was exceptional. I have used different companies before but I was impressed with the range of clip art & designs which far exceeded others. This will now be my company of choice.
The only negative was that I live in Jersey & therefore charged P+P accordingly but Jersey is VAT exempt but I was still charged this added tax which was disappointing.
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Answer by MYPICTURE
13 Apr 2024
We're delighted to hear you appreciated the quality and design range of our photo book. We value your feedback regarding the tax issue and will certainly consider it for future improvements. Thanks for choosing us as your preferred company.
30 Mar 2024
Verified review
Great value, easy website and ordering system to navigate and swift delivery. I chose a smaller canvas this time and maybe due to this, the image wasn’t tightly wrapped and attached to the wooden frame, allowing for some sagging. I put a piece of card behind the canvas tighten it up.
Otherwise very pleased with colour and definition.
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Answer by MYPICTURE
30 Mar 2024
We're delighted to hear about your positive experience with us and appreciate your feedback regarding the canvas. We value your insights and will certainly consider them in our future product enhancements. Thank you for choosing our service.
14 Apr 2024
Verified review
Lovely clear picture and colours but the jigsaw pieces were thinner than I thought they would be and it didn’t come with a box with a picture on which I assumed it would but was probably my fault as it doesn’t mention it in the description
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Answer by MYPICTURE
14 Apr 2024
We appreciate your valuable feedback. We're delighted to know you enjoyed the picture and colours. Your observations regarding the jigsaw pieces and packaging will certainly be taken into account for future improvements. Thank you for your support.
19 Mar 2024
Verified review
Quick turn around
The 5 canvasses arrived and the quality of the canvasses is great. The turn around time at the factory was good too!
The only fly in the ointment was the time it took the courier company took! The couriers took over a week to deliver them!
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Answer by MYPICTURE
19 Mar 2024
We appreciate your feedback. We're delighted to hear you're pleased with the quality and production time. We regret the delay in delivery and we're continuously working to improve our services. Thank you for your patience.
10 Apr 2024
Verified review
Superb service and good quality posters with images perfectly clear. My only critique is the shipping price which has stopped me from making another purchase as of yet. I predict I shall return as this company is reliable.
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Answer by MYPICTURE
10 Apr 2024
We appreciate your feedback and are delighted to hear about your satisfaction with our service and quality. We understand your concerns about the shipping prices. Your thoughts will definitely be considered in our ongoing evaluation of customer satisfaction.
24 Mar 2024
Verified review
Product is very good of that there is no doubt, however updates need to be much clearer.
For example, update said it was with carrier 4 days before it actually eas
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Answer by MYPICTURE
24 Mar 2024
We appreciate your feedback. We understand the importance of clear updates and will consider your insights for our future enhancements. Thank you for bringing this to our attention.
17 Mar 2024
Verified review
I liked that it was easy to do online, only thing is the postage is very high for small canvasses , if cheaper I think I would order one each month maybe more
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Answer by MYPICTURE
17 Mar 2024
We appreciate your feedback and understand your concerns about the postage costs. While we strive to maintain competitive rates, we will certainly take your comments into account for future considerations. Thank you for your support and valuable input.