MYPICTUREReviews:
26,103 reviews in the last 12 months142,162 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
5 Apr 2024
Verified review
Don't set high expectations as you will be disheartened with this Company!
After a long wait, I wad deeply disappointed to discover that the quality of printing was severely lacking. the colors appeared dull, lacking vibrancy and clarity. Also, there were noticeable blurriness in certain areas of the image which significantly detracted from its overall appeal. No i don't recommend this company and I hope they will take serious steps to improve the printing and quality control measures.
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Answer by MYPICTURE
5 Apr 2024
We're sorry to hear about your disappointment. The quality and clarity you've described indeed deserve our attention. We appreciate you taking the time to provide this feedback, it's crucial for us to improve. We'll be reaching out to you via email to discuss further.
10 Apr 2024
Verified review
Never again.
I paid a total of £26 for a cheap piece of fabric with half a zip. The photo of my dog is a joke .The top of her head is on the other side. I look at her mouth and collar ..If the photo was not suitable if should have been flagged up in the preview. FREE PRINTS offer this service...so never again..complete waste of money..
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your experience. Your feedback is important to us and we'll certainly take it into account. We will reach out to you via email to discuss the matter.
12 Apr 2024
Verified review
The level of service was appalling, I received emails notifying me that I had received my items when I had not, resulting in lengthy calls and correspondence where they later found out they had given me the wrong order number.
My first order and my last as I do not want to go through this experience again
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Answer by MYPICTURE
12 Apr 2024
We sincerely apologize for the mix-up with your order number. Your experience is not reflective of the service we strive to provide. We acknowledge your feedback and will use it to improve. We'll reach out via email to discuss this further.
CW
Catherine W.
Witheridge
12 Apr 2024
Verified review
I was very disappointed with my canvas. The subject matter was not on the whole canvas which was obviously my fault for not completely understanding the website. But I would have thought it would be obvious that I had made a mistake and your company could have contacted me.
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Answer by MYPICTURE
12 Apr 2024
We regret to hear about your dissatisfaction. We always aim to provide the best service to our customers and your feedback is valuable to us. We will be reaching out via email to understand your issue better. We will definitely take your feedback into consideration.
8 days ago
Verified review
Only 2 of the 7 ordered are any good.
Heads cut off and out of line, not covering canvas.
Total waste of money.
Used another company recently and none of these issues even though pictures I sent were poor quality.
Lesson learned for me, don't bother
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Answer by MYPICTURE
8 days ago
We're sorry to hear about your experience. We appreciate your feedback and will certainly take it into consideration. Expect an email from us soon to discuss further.
DW
Dave W.
Ardingly
4 days ago
Verified review
My Wife’s 50th Birthday RUINED!!!!
My Wife’s 50th Birthday present ordered from MyPicture was left by my dustbin, 20 minutes later it was thrown in the dustcart 3 dats before her 50th having ordered 4 weeks before in order for delivery!!!!
RUINED MY WIFE’s 50th BIRTHDAY!!!!
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Answer by MYPICTURE
4 days ago
We deeply regret to hear about the unfortunate experience with your order's delivery. We value your feedback and will consider it thoroughly. We'll reach out via email to discuss this matter further.
6 days ago
Verified review
When you send a photo to go on a mug you expect the whole photo to be on the mug not just the bottom half, when you complain you expect a reply. I have added a photo of the mug and a photo that l wanted on the mug
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Answer by MYPICTURE
6 days ago
We regret to hear about your experience. Your feedback is important to us, and we will take it into account. We will reach out to you via email to address the issue further.
4 Apr 2024
Verified review
I was very disappointed with the picture. I did not realise there was a moray on the photo. I am very surprised a professional company did not see it and not gone ahead with the print. I cannot gift it like this.
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Answer by MYPICTURE
4 Apr 2024
We're genuinely sorry to hear about your disappointment. Our aim is always to deliver a product that meets your expectations. We appreciate your feedback and will certainly take it into account. Expect an email from our team shortly.
12 hours ago
Verified review
I am not happy with you because on Saturday the 27th of March you told me that my order was delivered but I have not received my order so could someone please tell me whare is my order..
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Answer by MYPICTURE
9 hours ago
We're sincerely sorry to hear about your experience. We definitely value your feedback and will take it into account. Regarding your order, we'll be reaching out to you via email to discuss this further.
12 days ago
Verified review
Wish I could leave zero stars £22 the picture no where near fits the whole canvas which I paid for it to fit this company don't know what they are doing should just use Free prints.com
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Answer by MYPICTURE
12 days ago
We're genuinely sorry to hear about your dissatisfaction. Your feedback is essential for us to improve. We will contact you via email to address the concern raised about the canvas. We value your input and thank you for bringing this to our attention.
4 days ago
Verified review
Unfortunately I never received my parcel.
Due to yodel who was suppose to deliver it , decided to leave my parcel outside, and when I returned home from someone had taken it...
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Answer by MYPICTURE
4 days ago
We're truly sorry to hear about your missing parcel. We value your feedback and will definitely consider it in improving our services. Please expect an email from our team shortly for further assistance.
10 Apr 2024
Verified review
Absolute rubbish, very poor print quality, does not even fit the frame, two white edges showing, I could get the local primary school to do better, It's gone in the dustbin
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Answer by MYPICTURE
10 Apr 2024
We're sorry to hear about your experience. We value your feedback and invite you to provide more details on the issues faced. We will reach out to you via email for further understanding of your concerns. Rest assured, your feedback will be considered seriously.
14 hours ago
Verified review
Tried to change my submitted photograph within a minute of uploading it and this was not permitted. Poor customer service when answering my messages also.
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Answer by MYPICTURE
8 hours ago
We're sorry to hear about your experience. We understand changing a submitted photograph is important and we appreciate your feedback on our customer service. We will reach out to you via email to better understand and address your concerns.
14 Apr 2024
Verified review
Canva + Greeting card
I ordered a canva and a greeting card with a letter in English for my boyfriend.
He sent me a picture of the card with this non-sense words.
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Answer by MYPICTURE
14 Apr 2024
We regret to hear about your experience. We'd appreciate it if you could provide further details about the issue with the card. An email will be sent to discuss this matter further.
4 days ago
Verified review
Was not expecting it to look so cheap. No depth of colour, very plastic. Should have printed it on Matte paper and framed it.
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Answer by MYPICTURE
4 days ago
We appreciate your feedback and understand your perspective regarding the aesthetics. Your input is essential in helping us improve our offerings. Please expect an email from us for further discussion on this matter.
4 days ago
Verified review
I think would nice if you could have a mended my order as I sent an email when I noticed I didn't crop the picture.
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Answer by MYPICTURE
4 days ago
We're sorry to hear about your experience. We value your feedback and will certainly consider it moving forward. We are going to reach out to you via email to better understand the situation regarding your photo cropping concern.
8 days ago
Verified review
ordered a beach towel £25
it most definitely is not a beach towel!
very small
very disappointing as was a gift
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Answer by MYPICTURE
8 days ago
We regret to hear about your disappointment. Your feedback is valuable and we'll take it into account. We'll reach out to you via email to discuss this further.
7 Apr 2024
Verified review
Ordered 2 landscape canvas’s and they both arrived in portrait… very disappointed… straight in the dustbin. 👎
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Answer by MYPICTURE
7 Apr 2024
We're sorry to hear about your experience. We take your feedback seriously and will use it to review our processes. Expect an email from us soon to further discuss the matter.
13 days ago
Verified review
I have asked for a refund.. you didn’t complete my order and very poor quality what you have sent me
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Answer by MYPICTURE
13 days ago
We're sorry to hear about your experience. Your feedback is highly important to us and we will definitely consider it for future improvements. We will reach out to you via email to address this matter further.
12 Apr 2024
Verified review
I’ve ordered these wall tiles before from a different company and they were much better quality.
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Answer by MYPICTURE
12 Apr 2024
We're sorry to hear that your experience didn't meet your expectations. We value your feedback and will consider it to improve our products. Expect an email from us soon where we can further discuss your concerns.