MYPICTUREReviews:
26,121 reviews in the last 12 months143,267 total reviews
Excellent
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Top positive review
4 Jul 2023
Verified review
I forwarded two of my favourite photos for large acrylic prints. I was a little apprehensive at first as I've never used this company before and thought I was either going to be really pleased or very disappointed. One of my prints was a night time shot taken in Bruges where light levels were low and I wasn't expecting too much from this one. The other was taken of the Rialto Bridge in Venice. Both photos were taken on my Samsung Galaxy S21 Ultra camera phone.
I am happy to report that they arrived yesterday and the finished quality is superb 👌. They look very professional and I am planning to send off my next photo for a similar print.
I was also impressed with the ease of ordering.
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Top negative review
19 Jul 2023
Verified review
As you see in the canvas below I did not center it properly check out the two top corners pity they didn't contact me before printing I have took a screenshot when ordering and it looked ok it must have moved as I was buying it. Delivery was very long and days kept changing as this is a present the anniversary is now over and the only place for that canvas is in the bin I will buy elsewhere my picture is cheap for a reason Buy Elsewhere
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Reviews for MYPICTURE
9 days ago
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30 Apr 2024
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29 Apr 2024
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29 Apr 2024
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28 Apr 2024
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28 Apr 2024
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25 Apr 2024
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JS
jackie s.
Braintree
25 Apr 2024
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24 Apr 2024
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21 Apr 2024
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18 Apr 2024
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17 Apr 2024
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9 days ago
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time taken to arrive - becomes a memory!
The excitement of placing an order to put those important photos on the wall become a memory itself given the length of time for the canvas frames to arrive.
One the five canvas prints is quite floppy given that it was not well stretched onto the frame.
They were quite reasonably priced; but no extras to get them faster!
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Answer by MYPICTURE
9 days ago
Thank you for sharing your feedback. We regret that the delivery time and the condition of one of the canvas prints did not meet your expectations. We will take your feedback into account and contact you via email to discuss the issue further.
3 days ago
Verified review
Prices reasonable but delivery time…
Prices are reasonable but delivery time very poor and customer service seems non existent. I tried chasing up my orders but got no help. They market themselves as a U.K. company with co.U.K website but they’re in Germany. Took 2 weeks to receive delivery and Yodel was just as bad. Won’t use again. Sorry.
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Answer by MYPICTURE
3 days ago
Thank you for sharing your experience. We understand the importance of timely delivery and effective communication. We will take your feedback into account and will contact you via email to discuss the issue further.
12 days ago
Verified review
Had to chase order after 7 days as had not left supplier as they had stated. Chased again to be advised that they had only just sent the order, but still no scans with the delivery co. Finally arrived after 12 days. Pleased with quality of print though.
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Answer by MYPICTURE
12 days ago
We appreciate your feedback regarding your recent order. We're sorry to hear about the delay you experienced. We're taking your concerns into account. We'll be in touch via email to further discuss.
3 days ago
Verified review
Time from order to delivery was too long
Time from order to delivery was way too long and the constant daily emails after placing the order trying to get you to purchase more items having not seen the item ordered first was unacceptable for a business wanting to create customer satisfaction.
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Answer by MYPICTURE
2 days ago
Thank you for sharing your feedback. We understand your concerns regarding the delay and frequency of emails. We will take this feedback into account and contact you via email to discuss the issue further.
29 Apr 2024
Verified review
Dispatch is slow
Product is first class but dispatch is very very slow. Item was finished, but sat in the warehouse for 6 days before leaving the warehouse in Germany. However when the item arrived, I was very impressed, really good quality at a great price.
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Answer by MYPICTURE
29 Apr 2024
We appreciate your feedback regarding the dispatch speed. We are constantly working to improve our services and your comments will certainly be taken into account. You will receive a follow-up email from us shortly.
9 days ago
Verified review
Some good and some bad.
Ordered 3 canvases, the colours and exposure on one are good, on one just acceptable and one not too good (blue/cyan cast and underexposed).
Delivery took a week, but once Yodel had the parcel the delivery was very quick and painless.
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Answer by MYPICTURE
9 days ago
We appreciate you sharing your experience. We understand your concerns about color and exposure discrepancies and will take your feedback into account. We will be reaching out to you via email to discuss this further.