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Top positive review
11 May 2023
Verified review
Very fast delivery, arrived within 4 days from order, amazing customer service, they rang me a few days after delivery to see how the order went as I was one of their 1st UK customers and they'll they paid me back the £55 in shipping I had paid to get it through customers, which I wasn't expecting them to do. Amazing, would definitely order from them again.
No update on both parcels. Tracking has been frozen for 5 days afer clearing customs, is it in transit who knows, they use an automated response to all questions, with tracking link that is already what I am following. Will they chase delivery no.
No estimated delivery time "it will be with you soon" or "I have no further information" are the responses. Quite frankly the customer service is shocking and am wishing I hadn't listened to the reviews saying how great their experience was
Clearly a new company for delivering to UK and failing
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Reviews for Exittoys.co.uk
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Latest first
6 days ago
Verified review
Excellent
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Answer by Exittoys.co.uk
5 days ago
Hi,
It's great to hear that you had such a positive experience! We always strive to provide our customers with the best possible service, and it gives us immense pleasure to know that we have succeeded. Thank you for sharing your satisfaction and for choosing EXIT Toys.
Kind regards,
Team EXIT Toys
13 days ago
Verified review
Great experience
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Answer by Exittoys.co.uk
12 days ago
Thank you for your positive review! Very nice to read that you are so enthusiastic about our product. And such reviews make us very happy! We wish you lots of football fun. ⚽️
Kind regards,
Team EXIT Toys
11 Apr 2024
Verified review
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Answer by Exittoys.co.uk
12 Apr 2024
Hello,
Thank you so much for taking the trouble to post a review🍀.
We hope you enjoy your EXIT Toys product!
Kind regards,
Team EXIT Toys
9 Apr 2024
Verified review
Good prompt service. Excellent communication on order
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Answer by Exittoys.co.uk
12 Apr 2024
Hello,
How incredibly nice that you left a positive review and took the time to do so. Thank you for that! We wish you lots of fun with your EXIT Pool dome.
Kind regards,
Team EXIT Toys
29 Mar 2024
Verified review
Item as described. Delivery was very quick.
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Answer by Exittoys.co.uk
2 Apr 2024
Thank you so much for your 5-star review! ⭐️ We are glad that people like you take the time to leave a comment. We make every effort to continuously improve our service.
Kind regards,
Team EXIT Toys
17 Mar 2024
Verified review
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Answer by Exittoys.co.uk
18 Mar 2024
Hello,
How nice of you to have taken the time to leave a positive review. We hope you enjoy your EXIT Pool cover.
Kind regards,
Team EXIT Toys
20 Nov 2023
Verified review
Postage was very expensive.
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Answer by Exittoys.co.uk
22 Nov 2023
Good morning Brendan,
We're delighted that you took the time to leave a positive review. We hope you continue to enjoy your EXIT outdoor toys.
Team EXIT Toys!
15 Sept 2023
Verified review
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Answer by Exittoys.co.uk
15 Sept 2023
Hi Glenda,
We're delighted that you took the time to leave a positive review. We hope you continue to enjoy your EXIT outdoor toys.
Best regards, Team EXIT Toys
24 Aug 2023
Verified review
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Answer by Exittoys.co.uk
25 Aug 2023
Hi Ian, how sorry about your 1-star review. Unfortunately, the wrongly ordered product could not be stopped in our warehouse. Meanwhile, I believe it has been completely resolved by our customer service and you will receive your purchase price back within a few days so you can order the correct product! Our customer service team will be happy to help you with that. We hope you can enjoy your new EXIT purchase soon!
16 Aug 2023
Verified review
I had to modify the product.
Poor workmanship
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Answer by Exittoys.co.uk
17 Aug 2023
Hi Hubby, thank you for your feedback. We are sorry to hear that you had to modify the product, that is obviously not the intention. If something is still not quite right, you can always contact our customer service. They are happy to help you! Otherwise, we wish you a lot of fun with your new EXIT purchase.
24 Jul 2023
Verified review
Excellent service and quick delivery. Fantastic product too!
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23 Jul 2023
Verified review
Pool dome cover. Great product!!!
Great product. Definatley a 2 person build. Seems good quality. Delivery time good aswell.
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Answer by Exittoys.co.uk
11 Aug 2023
Thanks for your positive review:)
21 Jul 2023
Verified review
The price of the products were the cheapest I have found them and the quality wasn't lessen at all, exceptionally happy with the purchase.
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19 Jul 2023
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18 Jul 2023
Verified review
Great product
Fast delivery, excellent product and half the price that I’d pay in the uk
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18 Jul 2023
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18 Jul 2023
Verified review
Excellent product and excellent customer service
From start to finish the customer service was top notch. Communication was quick and very helpful. The pool and dome are getting used daily. Worth the money
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Answer by Exittoys.co.uk
11 Aug 2023
Hi Nicholas. Nice to hear you are satisfied with our way of customer service. Enjoy your new EXIT pool and dome :) !!
17 Jul 2023
Verified review
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15 Jul 2023
Verified review
Fantastic customer support
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14 Jul 2023
Verified review
3 deliveries for one item
I’ve asked for some information about my order - I’ve received 3 similar shaped boxes on separate days. Why is this? I don’t want to open them until I understand.
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Answer by Exittoys.co.uk
7 Aug 2023
Hi Cathy, I see that you sent a message which unfortunately has not been seen by us before. Apologies for this. The reason why it was sent in separate delivery because it had to come from different warehouses to complete the order. Apologies for this. If there are any questions and/or remarks about your order we would love to hear from you!
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