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Top positive review
26 Jul 2023
Verified review
1. I liked the construction of the gazebo quite sturdy.
2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length
Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying
Still waiting for resolution.
The item purchased was delivered damaged so was rejected as advised by the delivery driver. You can not trust their word, they said they will send out a new boxed item for the damaged one but House of tents just re-boxed all the bits they could find and re-shipped in a random box. Over 60% of the hardware is missing. House of Tents treat customers as idiots and also they are not based in the UK so they have not stock in hand. They have zero regard for their customers time and expect you to do all the work to fix their mistakes. When you complain you get told that no one is around to make decisions and that if you want your money back you have to take more time off work to help with the return of the rubbish they have shipped out and this is your problem and not thiers.
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10 Apr 2024
Verified review
Broke within minutes
Very poor quality it folded like tin foil within minutes before we could even put all the sides on
The only communication received after bringing this to their attention was can I supply my post code, then nothing!
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28 Feb 2024
Verified review
We loved our Marquee. We ordered the FLEX type 4x6 and the quality is excellent.
We had some very strong winds the next day that caused a little damage (our fault) and House of Tents sorted it all out for us with no fuss what so ever.
We would 100% come back and purchase something again.
The customer service is as also excellent and Michael in particular was efficient and helped us with everything.
:)
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16 Feb 2024
Verified review
House of Tents the right choice!
The pop up gazebo is excellent, well made and easy to assemble and take down.
As there are so many to choose from on the Internet, I was anxious about what I was getting. Now that I have it I am relieved I made the right choice. House of Tents is the place to go. The customer service is excellent too, as I needed to speak to them before buying and they made themselves available and answered my questions.
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