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Top positive review
26 Jul 2023
Verified review
1. I liked the construction of the gazebo quite sturdy.
2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length
Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying
Checked out the House of Tents website for a new marquee. Found a marquee that suited our purpose . Ordered and paid for the marquee following the online format and found the process easy. I subsequently received an e mail from the delivery company providing a delivery date which unfortunately they did not meet because they failed to collect all of the parts from the collection depot. The marquee was finally delivered a few days later. The marquee arrived in 6 cardboard boxes, 3 of which were torn and damaged with the end of one box torn apart. The delivery driver said he struggled with the boxes on his own. The 3 torn boxes all contained metal frame parts which on inspection seem to have survived the ordeal. Won't know about the canvass until it is fully erected. I have purchased from this company before. The marquee is good. Delivery could be improved.
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5 Apr 2024
Verified review
Build quality and customer service is impresive
I bought 5x5 pro plus marquee four years back. I had couple of queries before buying. Their technical team was quite helpful and marquee was delivered on time.
Assembly Instructions 4 years back were not ideal, but they have recently improved them. I sometimes have to refer to them during installation, so downloading a fresh pdf copy comes in handy.
Assembly for the first time took me couple of hours. You need atleast 2 people, but some steps require 3-4 people. I have assembled it few times over the years, so now I can assemble it within an hour.
This marquee is solid and perfect for parties during colder and windy weather.
I recently needed help with couple of spare parts and their customer service team promptly sorted them out for me.
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22 Mar 2024
Verified review
Easy to order. fast delivery. On checking contents, we discovered that one pole was damaged. We phoned the help line and a replacement was delivered within two days. We haven't erected the tent yet but the instructions are easy to follow and the structure looks to be very good.
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11 Apr 2024
Verified review
The overall process of purchasing the…faultless.
The overall process of purchasing the new Gazebo was very easy to follow. Delivery was as discribed and the Gazebo arrived on time.
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15 Mar 2024
Verified review
Goods arrived very promptly. I have’t yet installed them, but if they are as good as the original I will be very pleased
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