houseoftents.co.uk

Reviews:

Placing the order was straightforward but the confirmation paperwork was confusing as it referred to the need to pay import duty. A quick telecon confirmed that the tent was coming from Ipswich so there was no duty. On arrival I checked contents and discovered that there was a packing error which meant that I had an excess of 4 legs and a shortage of 4 roof bars. I informed House of Tents of this by email. A week later I had a reply to apologise and advise me that replacements were on their way and they arrived in 48 hrs. The carrier, Tuffnells, provided an excellent service both for original delivery and replacements.

Although a part was missing from the pagoda, and house of tents were initially slow in dealing with the situation, they have subsequently dealt with matter very satisfactorily. After apologising for the delay, they expediated the delivery of the missing part with a next day delivery and then phoned to check I was completely satisfied. I would certainly use the company again.

Really pleased with the gazebo, assembly of the frame is a doddle, but the polly roof is quite challenging. Definately a two man job, it can be done in 3 hours if you have done it more than once. It took my son and myself 7 hours, but to be fair we were’nt in a rush. Instructions fall down when assembling the roof, and we had to backtrack somewhat. But all good.

Pop up gazebo we purchased (3m) is good quality and fairly easy to erect (very gently first time!) amazing to see how big it is from such a smal bag holding it all which is also good quality and very useful. Instructions are just ok so watch the video - twice ! Delivery and emails were a bit slow but it was a busy time!?!

gazebo very nice there was a few slightly damaged roof sections but with a little skill and good tooling the problems won't be seen The gazebo is perfect for our garden.I would like to give a 5 star but the damage related to a 4 star.

Delivery very quick with secure packaging. Unfortunately when erecting the marquee on of the sides has been poorly manufactured and pulls and distorts the side panel. Although useable is not aesthetically correct.

Just put up gazebo and looks lovely. However I think delivery time needs to change from 2 to 3 days as it took over a week. Needed a replacement as part was damaged and that was 2 days.

Haven't erected it yet so can't give a honest review. Should be couple of weeks time.

Excellent gazebo, customer service pathetic

Very helpful staff

Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying

Took House of Tents three deliveries to get a complete tent to me - the first contained only one box of two, the second only half the second box and then the third a complete second box. I'm waiting for them to pick up the second part-box. The quality of the gear itself is low, with miss-aligned holes in the locking parts. The instructions - in German - were for a larger tent of similar style but with different fixings and the downloaded English instructions were misleading. The nuts provided are cheap nasty half-depth design the a standard spanner can't tighten against the inner curves of the poles. The provided ground anchors won't work in anything other than very soft soil. And you need at least three sizes of spanner and sockets to construct it, none of which are provided. The bolts provided are either too short for easy fastening through multiple poles/clips or so over-long as to make use of my standard socket set impossible. If what was provided lasts over a month I'll be shocked. Finally, getting customer service in Germany to answer the phone is a trial of patience and ingenuity in itself. They just kill the call if you're waiting more than a minute or two and tell you to email (which they take days to respond to). If you must call them, I found that selecting the 'Sales' option of the phone line menu was a quicker route to exactly the same customer service/ sales personnel. All in all, a purchase i regret deeply. There has to be a better supplier of cheap Chinese tents than this lot out there.

We ordered as the website indicated they were UK based. We received an email to say 7-10 days delivery. Fine. We then got tracking with a date that was 26 day! When I called I was told it was coming from Germany. I said will it be with me by 25th oct and was told I don’t know. I had to repeatedly call chasing this delivery. I was advised a date and it didn’t come so called the office and was told I’d get a call back. No call. The delivery was just dumped on my drive on a damaged pallet with damaged boxes!! Shocking customer service!

I still have not received the product nor have you responded to my query as you promised. Your courier dumped 1 box in a remote building at our depot, which we only found yesterday, did not report to the office and had no right to be in that area. This is a disgrace. I still have not received the roof members or legs only the side sheeting and angle joints. I now need this URGENTLY!

My delivery came late also incomplete. One of seven packages were missing and still missing . We had to leave the marquee and we did our event in our house which was really hard with 100 people. Delivery is still incomplete and useless . We demand full refund

I contacted you when my gazebo arrived 6 days ago to complain all 4 legs are damaged with photos and part numbers dissapointingly I am still waiting a reply.

Marquee Tent was ordered for a funeral wake 9 days before it was needed. The website stated delivery between 3 and 5 days. No tent was delivered, no explanation was given and the lack of empathy and compassion from the customer service staff astounded me. A full complaint has been sent and we await a reply.