Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
26 Jul 2023
Verified review
1. I liked the construction of the gazebo quite sturdy.
2. advertise the true size after it was put together it measured 2.7mt x 3.7mt that was to the outside of the posts in both width and length
Parcels open on delivery useless parcel delivery service. First batch sent back half the order arrived and that parcel was busted. Second try two parcels arrived ok welll packed the other busted open with parts missind .check the photo this is how it arrived in the delivery truck parts missing. I am waiting for the parts missing to arrive. On reflection i wished i had not bothered buying
Cannot yet comment on the quality of the gazebo as we not yet put it up. Vert pleased with how quickly it was sent but not at all happy with the process of delivery. The courier mailed to say they were delivering the following day. We would not be in and there is no safe place to leave it. We were unable to contact the courier and House of Tents were not helpful.
Report review
26 Aug 2023
Verified review
The supplier keep changing the contents of the advertises and deprive buyers from items in the original advertise. After making concession to buy the missing items they fiddle with the numbers to make it more expensive. Beside the instruction book have missing points that require dismantling the gazebo then fit it again.
Report review
2 Jul 2023
Verified review
Marquee Tent disaster.
Marquee Tent was ordered for a funeral wake 9 days before it was needed. The website stated delivery between 3 and 5 days. No tent was delivered, no explanation was given and the lack of empathy and compassion from the customer service staff astounded me. A full complaint has been sent and we await a reply.
Report review
4 Jul 2023
Verified review
Regrettably your delivery was lacking any connection components.Despite an immediate complaint it took 6 days to supply the missing parts and we were erecting the marquee only on the evening before it was needed. It is, however, of good quality and erection was well illustrated and simple
Report review
30 May 2023
Verified review
I found that the legs on the gazebo are weak Causing it to be very rocky and unstable in light breeze. The ground pegs are very small and weak I purchased much stronger and longer ones. Stronger longer guide ropes are needed. Would I purchase this again. The answer is no
Report review
9 Sept 2023
Verified review
Clearer and more accurate communication needed
Clearer, more accurate comms around stock availability, delivery dates and so on would have saved me an incredibly stressful couple of weeks.
Report review
10 Aug 2023
Verified review
Not yet received!
Report review
25 Jul 2023
Verified review
very poor quality product and even worse customer service. I would not buy from this company again
Report review
7 Jul 2023
Verified review
The product wasn’t delivered on time, I have already complained and not received a response.
Report review
15 May 2023
Verified review
Missing parts in my order. Contacted twice with no reply. Very disapointing
Report review
6 Oct 2023
Verified review
Tent is not accurately described and was of questionable quality
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.