meaco.comReviews:
1,886 reviews in the last 12 months7,779 total reviews
Excellent
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Top positive review
9 Nov 2023
Verified review
From order to delivery of the MeacoDry Arete One 10L dehumidifier was less than 24 hours - fantastic. I was particularly pleased that there was no delivery charge. The unit looks good, is very quiet and easy to use, and collected impressive amounts of water in our large cold rooms during recent dank weather. We appreciated the helpful booklet - so many manufacturers these days just refer you to websites for instructions. Not so with Meaco. Another great feature is the ease of use of the company's website, where I registered the product to confirm our warranty. My final positive comment about the website relates to the background and values of this UK company. The feature "Our Story" details this, and allows you to understand why Meaco has won so many awards for its products. Why go to a distributor when you can buy direct with such a quality of service?
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Top negative review
23 Jan 2024
Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Reviews for meaco.com
8 Mar 2024
Verified review
Product (dehumidifier) very good but...
Product (dehumidifier) very good. Required urgently following a flood. Product promised AM next day but not received until the Monday (ordered Friday). No service from meaco over the weekend (they are closed) and all we got was "not our problem, dpd are responsible ". Not good enough. Meaco promise delivery next day, dpd are working for them not us! Also might have been nice to have the extra £5 for next day AM delivery refunded !
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Answer by meaco.com
8 Mar 2024
Thank you for your review, please contact the seller for any refund queries.
27 Feb 2024
Verified review
Replacement hepa filters are a con and a way to extort more money
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Answer by meaco.com
27 Feb 2024
Thank you for your review. HEPA filters are essential for users who wish to utilise their 2 in 1 dehumidifier, best utilised in springtime when pollen and other airborne allergens begin to make an appearance. Purifying the air is great for those with allergies such as hay fever and other respiratory conditions such as asthma. By capturing 99.75% of particles as small as 0.3 micrometres (μm), a HEPA filter can remove mould spores, pollen, dust, pet dander, dust mites and more from the air helping to reduce symptoms caused by allergies. We hope this provides a better understanding of the use of HEPA filters in a dehumidifier.
23 Jan 2024
Verified review
I purchased 2 rather expensive dehumidifiers for our home use, they are rather heavy to lift and move about because the caster wheel feet don’t come with the product and you have to purchase them separately at another expense to me , the cost being £49.98 for 2 sets for the 2 dehumidifiers I’d purchased, I think I’m being rather generous giving 3 stars when realistically 1 star would have also be to higher score, shall we say the stars are for the product and not the fact that your company sponged another £49.98 for something that should come with the product complete, I’m guessing that i wont be the only person to mention this in a review, do the right thing and refund the cost of the casters, regards Len Aaron
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Answer by meaco.com
26 Jan 2024
Thank you for your review, our customer service team will be in contact with you.
GA
Galea A.
Edinburgh
31 Jan 2024
Verified review
It’s legit, but.. you cannot log in to see invoices, order history etc. they are answering your emails in more than 24-48 h ( they say in 10 working days). When you order a product you don’t receive a receipt/ invoice/ proof of purchase it’s better to spend 10-20 more and buy from amazon.In that way you will have a free return within a month and an invoice.
UPDATE!
ORDER S139908
From meaco
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Answer by meaco.com
1 Feb 2024
Thank you for your review.
30 Jan 2024
Verified review
Not clear on website which HEPA filters are for which dehumidifier. There should be a link on the dehumidifier page. I bought the wrong ones but they are unreturnable as I opened the packet before realising they were wrong.
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Answer by meaco.com
30 Jan 2024
Thank you for your review.
21 Jan 2024
Verified review
Very disappointed!!
Unknowingly ordered the wrong item,not realising this I'd opened the bag,after emailing meaco was told I could not return it!! Correctly ordered the correct item and now £29.99 out of pocket.
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Answer by meaco.com
22 Jan 2024
For health and safety reasons this product cannot be returned if the plastic bag around the HEPA filters has been opened.
1 Feb 2024
Verified review
Contacted them. Still waiting to use my dehumidifiyer but cant until they reply. No answer or response from they. Extremely dissapointed and annoyed!
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Answer by meaco.com
1 Feb 2024
Thank you for your review, we have tried to reach you by phone. We'll endeavor to reply as soon as possible to your email.
11 Feb 2024
Verified review
Product works very good
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Answer by meaco.com
12 Feb 2024
Thank you for your review.
8 Jan 2024
Verified review
Horrendous noise when switched on.
Dehumidifier left to sit for 8 hours. Switched on and horrendous noise. Measured it at 71db. Hopefully it is a faulty unit and Meaco will replace. Called them the next day to inform of issue. Still waiting for a call back from Their technical dept.
It’s obviously faulty and should be replaced immediately. If I don’t hear soon I will lodge dispute with PayPal.
Otherwise it’s a promising item if it works as others say.
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Answer by meaco.com
9 Jan 2024
Thank you for your review, we have your email and will be looking into this and a member of the team will endeavor to reply.
11 Jan 2024
Verified review
The dehumidifiers do the job, but they tend not to last more than a couple of years - although admittedly we run the pretty constantly.
Spare parts service for replacement water trays was prompt and efficient.
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Answer by meaco.com
12 Jan 2024
Thank you for your review.
17 Jan 2024
Verified review
I ordered last Wednesday with next day delivery! Still a week later not heard a thing
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12 Nov 2023
Verified review
The product was highly rated BUT…..
The product that I wanted was highly rated. However they gladly took payment but didn’t fulfill the order as specified, on contact with “customer service” there was no apology, no explanation or date as to when they would supply the dehumidifier I had paid for. The attitude was appalling so I requested a refund, I was then told it would take time for them to process? Possibly up to 10 days 2 weeks, I instigated a refund through PayPal, so got my money back but then received an email apologising for a delay in dispatching! One half doesn’t know what the other is doing. Definitely Not a Professional Service
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Answer by meaco.com
13 Nov 2023
Thank you for your review and sorry for your experience.
10 Oct 2023
Verified review
They sold me a dehumidifier which is not fit for purpose as it will not work properly in a garage which has air brick venting. It keeping going when it should cut out +/-3% of 55%. They will not give me a refund but keep asking me to put the unit in another room which is sealed. No point as if it works in my house where there is not damp I would not need the unit. They say on their website not to seal air vents in a garage as it would cause condensation yet they keep emailing saying to seal it up for the unit to work properly. Would never buy from them again.
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Answer by meaco.com
11 Oct 2023
Thank you for your review. Your emails are being replied to and we can get the unit in for inspection when you provide the required details.
12 Jun 2023
Verified review
Delivery Cost
Was quoted £20 to send some filters to NI, when this is free elsewhere. £20 is acceptable when sending a machine but not for some filters. I contacted customer services regarding this but there was no flexibility shown or acceptance that the charge was excessive. This is an issue which should be reviewed by Meaco (regarding small items) as these items are part of the ongoing customer experience and use of the machines. I'm happy with my machine but think Meaco can really do better in this regard.
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Answer by meaco.com
14 Jun 2023
Thank you for your review.
13 Jul 2023
Verified review
Using DPD as courier a VERY BAD IDEA! I was out when they delivered and instead of leaving the filter in a safe place they dropped it off to *their* collection point which was a petrol station two miles away in the next village! Even when my son took the card to collect they asked for a QR code (not everyone has a smart phone) and asked for ID to collect. Worse delivery experience ever :-( Free delivery not worth the time and hassle. Good company and good product let down by appalling courier.
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Answer by meaco.com
14 Jul 2023
Sorry to hear about your courier experience, thank you for your kind review on the product.
20 Oct 2023
Verified review
When buying graded saves you nothing!
The graded dehumidifier was £10 cheaper than brand new, a very small amount. So, I was disappointed to find that Meaco do not send the graded unit out with a hepa filter which you get as standard with a brand new one. To buy filters from Meaco costs almost £10 each so I am mystified how buying a graded appliance from Meaco makes you any savings at all. If I had known this I would not have bought from Meaco direct.
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Answer by meaco.com
20 Oct 2023
Thank you for your review.
21 Jun 2023
Verified review
Website states a free cover with every 1056 fan. What it does not say is this does not include the 1056p. I have contacted them to ask for a 1056 bag so that the fan will be protected from dust when not in use as the 1056 and 1056p have the same body dimensions. They will not send one. The fan was cheaper elsewhere I only purchased direct because of the offer of the free storage bag. Customer service is poor.
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Answer by meaco.com
22 Jun 2023
Thank you for your review and order.
Our Customer Service Team has been in contact with you regarding your query.
Your order was for a MeacoFan 1056P Pedestal fan. These units do not come with storage bags as there are none available for this model.
It is noted on the website and each product page which fans have the free storage bags, and unfortunately the 1056P Pedestal fan is not one of these fans.
We can only offer our apologies for any confusion that might have been caused.
19 Dec 2023
Verified review
19/12/23 update to review of 17/12/23
The response from Meaco was as expected. Not sure what I have refused or what has been offered to me!! The email from Rosemary certainly didn't offer anything. I would like a refund for this brand new faulty product, which hasn't worked from the day we received it on 1st November and has already been "repaired" by you once; the warranty is worthless!
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Answer by meaco.com
21 Dec 2023
Thank you for your review, our team have collected, inspected and found no fault, if you wish to continue discussing how to get the best use out of your unit please do contact us.
18 Nov 2023
Verified review
Non existent customer service
Delivery driver did not attempt delivery and dropped the parcel off 25miles away.
Multiple emails and phone call have not been responded too within a week.
Very disappointed in Meaco customer service.
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Answer by meaco.com
23 Nov 2023
Thank you for your review. Sorry for the delay in response time, you can also reach us by phone.
22 Sept 2023
Verified review
Abysmal customer service!
I ordered a remote control on the 9th of September and I am still waiting to receive it despite sending e mails regarding its whereabouts! Very poor service as I really needed it!
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Answer by meaco.com
27 Sept 2023
Apologies for the delay, please call us to get an update on your case if still required.