I am delighted with my duvet! It feels as soft and light as a cloud, yet keeps me at the ideal temperature year-round. The quality is truly unmatched by anything else I have seen in the UK, and their customer service is the best I have ever experienced.
You can order from this company with 100% confidence that you will be happy and that the highest standards will be met in every single category
2021-08-21T14:45:09Z 1 month ago
Great customer service as the package was wrongly sent to China. The staff reacted quick and help me to redirect back to Macau. The good quality is good. Compare to another brand I brought, it is more comfortable. Consider to buy more!
I looked extensively on the internet for a 7tog 100% goose down duvet and had a few options with different company’s. I phoned each company and found Rien at Downduvet to be the best. He is highly efficient and knowledgeable and even suggested I could have the fill weight a little higher if required. I am so pleased I chose this company.The duvet is premium quality, light as a feather and warm.
Communication with Rien was excellent. From order, to delivery in the UK was only 8 working days. The Mecklenburg duvet is everything I had hoped; the quality of the materials and workmanship are truly outstanding. It is warm, comfortable and enables me to get a great night’s sleep. This company offer a truly excellent product, at a great price, and their customer service is just outstanding.
I was treated extremely well and would recommend anyone to trust in this company they will deliver exactly what they promise and continue to look after you after delivery.
If you want advise contact Rien Stierman who will give you excellent advise
2021-04-19T14:48:24Z 5 months ago
Very efficient customer service. I'm very pleased with the duvet I've ordered.
2021-04-09T01:25:51Z 6 months ago
Great product selection, timely shipment, prompt customer service.
2021-02-18T22:10:14Z 7 months ago
Caring, helpful, with personal touch. Great quality products. Love my ultra soft pillow..
I am Alessandra. Finally the Daune arrived on New Year eve...The outer and inner packaging + the sweets (!) were top standard. The Daune well preserved in its bag. Rien Stierman was a very attentive and caring customer service person.
Just 1 point: the whole service would gain if my detailed good specifications would be reproduced on the product tag or the accompanying letter. thank you!
Answer by downduvet.co.uk
8 months ago
That is a good advice, Allessandra. Not so easy to arrange, since the duvets are sent directly to the customer by our manufacturer most of the time. But we could do that electronically maybe. I will sit and think about your suggestion with the team. Kind regards, Rien