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Most relevant positive review
12 Jul 2022
Overall I had a positive experience with the purchase.
Rien customer service was amazing, above and beyond. He helped me since the beginning to choose the right duvet for me. Then updated me with the shipping status until I received my blankets and pillows three weeks ago. Emails responses were also very quick.
The duvets I chose were Kauffman premium 750, 4 tog and 9 tog. Currently is winter so I attached it together. It’s very light, soft, fluffy and keep me warm (not hot) during the night. It’s touching the body but not pressing down. It’s strange but true! I’m also happy with the pillow. Now my neck pain has reduced a lot. I hope it will be gone in the next few weeks. The only problem is.. I ordered king size duvet size 230x 220 and arrived size 245x 225cm. Very genorous but now I have to buy another duvet cover. 😂
I’m very happy with the duvet and thanks to Rien. Highly recommended.
Payment method is good as I can use Apple Pay and the response from your info email is quick. However, shipping is terrible as I have yet to receive the parcel after close to 4 weeks but there is no status update by DHL for more than 2 weeks. Not sure if your company would follow up on outstanding delivery at all.
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Reviews for downduvet.co.uk
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5 Jun 2024
Verified review
Wonderful duvet light and very warm. Fast postage to Australia. Very happy.
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Answer by downduvet.co.uk
3 Jul 2024
Thank you for your kind review, Patricia. It's wonderful to know we met your expectations. We’re so glad to hear that you had a positive experience with our shipping to Australia, especially since shipping to Australia is not always that fast.
Kind regards, Rien Stierman
21 May 2024
Verified review
Quick reponse and was able to help solve problems.
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12 Mar 2024
Verified review
An outstanding company
A specialist duvet and pillow company with a very wide choice of superb, quality products and with in-depth information to help you choose. Customer service is like nothing I have experienced before, so good that I felt embarrassed to take advantage of it. Our 9.0 tog Otto Keller Premium quilt has kept us warm throughout the Southern UK winter without the heaviness of our old 13.5 tog quilt. I shall now be ordering a 4.5 tog quilt for the summer.
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19 Dec 2023
Verified review
Very Helpful
Called them up before I bought the duvet and they were very helpful. Duvet arrived in good time.
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14 Nov 2023
Verified review
I like the duvet choice to choose. If it could be cheaper, it will be nice
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Answer by downduvet.co.uk
24 Nov 2023
Dear Edna,
Thank you for your feedback! I understand your point, and I agree that down duvets can be on the higher end of the price spectrum. We're committed to offering quality products, and we'll certainly consider your suggestion. We appreciate your feedback and hope to continue serving you well.
Best regards, Rien Stierman