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sinolec.co.uk
Reviews:

416 reviews in the last 12 months3,330 total reviews  

4.87
Excellent

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Top positive review

9 Oct 2023
 Verified review
Good Components at Affordable Prices. I like the fact that I can order modern components in unit quantity, though I buy in pairs in case of future need. This enables me to fix equipment with a track record for reliable service and simplify the original designs. The order process and delivery is extremely efficient. My only caveat is that the design specs do not really provide the detail I would like in terms of full dimension data and an example circuit for me to be sure the component is suitable for the purpose I have in mind.

Top negative review

29 Mar 2024
 Verified review
I purchased an item that was advertised as being in stock. It took several days before I was contacted by the business to be inform me that there was no stock. I was asked whether I would like to keep the (paid) order open or wait (for an undisclosed amount of time) for the item to be available or cancel my order. A credible business does not advertise products in as being stock unless it's readily available for dispatch. Nor do they wait until they discover they can't source it either, before contacting the customer. I reserve 1 star ratings for businesses which fail to issue a refund, in which case I open a dispute case with a third party, eg PayPal. So, this is a two stars rating, only because they refunded the amount I had paid without longer delays.
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Reviews for sinolec.co.uk

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29 Mar 2024
 Verified review

Item was advertised as being in stock, which was not true.

I purchased an item that was advertised as being in stock. It took several days before I was contacted by the business to be inform me that there was no stock. I was asked whether I would like to keep the (paid) order open or wait (for an undisclosed amount of time) for the item to be available or cancel my order. A credible business does not advertise products in as being stock unless it's readily available for dispatch. Nor do they wait until they discover they can't source it either, before contacting the customer. I reserve 1 star ratings for businesses which fail to issue a refund, in which case I open a dispute case with a third party, eg PayPal. So, this is a two stars rating, only because they refunded the amount I had paid without longer delays.
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Answer by sinolec.co.uk
29 Mar 2024
Thanks for the review. A little harsh perhaps! When we come to the end of a stock line there can be items that are lost or damaged. You ordered on Friday pm, problem was identified on Monday and passed to me. Tuesday was the first day I could let you know due to sickness. You were refunded within an hour or so of your answer to us. These are now back in stock but we refunded you as made it clear you were not prepared to wait.
20 Oct 2023
 Verified review

Expensive postage costs

Product price was good but sadly overshadowed by expensive postage costs especially on small quantity orders.
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Answer by sinolec.co.uk
20 Oct 2023
Hi. Sorry to disappoint. We have one shipping cost for all orders under £30 and the rate charged covers the average cost of shipping, packing materials and picking costs for the order. Orders over £30 have free shipping.