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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Initially very impressed with the speed of delivery and with customer service response when the lawnmower I ordered was missing a bolt. Customer service responded immediately saying they would send a bolt out to me which I was happy with. The bolt never turned up and now they are not responding. In the end, I resolved it myself as I need to get the grass cut. Not what you expect when spending 100s of pounds.
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17 Apr 2024
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11 Apr 2024
Verified review
Delivery issues
I’ve had to give only three stars because we had so much trouble with your delivery provider - DX. The mower was scheduled for delivery on a Thursday but did not arrive until the following Monday, and even then not at the time we were promised. We spent a number of days in the house, waiting for deliveries that never came. We had to phone DX to find out what was going on.
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Answer by mowers-online.co.uk
11 Apr 2024
Hi,
Thanks for your review. We are sorry to hear of the issues you had with our couriers, DX. We have passed your comments back to them in the hope that this sort of issue can be avoided in the future.
Kind regards
The Mowers Online Team
6 Apr 2024
Verified review
The petrol can was not delivered with the mower! You really do need to be able to obtain petrol with a petrol lawnmower.
Just saying!!
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Answer by mowers-online.co.uk
6 Apr 2024
Hi,
Thanks for taking the time to leave a review. You ordered a lawn mower and starter kit from us and as you will appreciate both these items come in large boxes.
Unfortunately during delivery these boxes can sometimes be separated in the carrier network and arrive on different days.
We could put everything into one huge box but that would require a huge amount of additional cardboard to be used (not very environmentally friendly) and it would add significant additional cost to the product which most customers won't pay for.
Kind regards
The Mowers Online Team
28 Mar 2024
Verified review
No oil received with mower
As part of the order there was a bottle of oil included in the price. I reported that this was NOT included when mower was delivered. I have since communicated several times via email to explain that the oil has still not been received. The response so far from the sales team is that it is always posted separately. Once again I have let them know nothing has been received.
I also note I am not the only customer to raise this complaint.
What I would like is for the oil to be received or a refund for the same.
Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money.
I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower
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20 Mar 2024
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Lack of communication
Once placed order never heard anything for several days, I called them and they said it’d be with me in a couple of days, still nothing then chased again. Finally arrived.
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Answer by mowers-online.co.uk
20 Mar 2024
Hi,
Thank you for you review. Having checked our email records we can see that you received your order confirmation within a few seconds of placing your order however, we did experience a delay of a few days in getting your order to you due to the popularity of the model you ordered and we would like to apologies for that.
Kind regards
The Mowers Online Team
1 Mar 2024
Verified review
Would have been 5 but it was covered in oil because the delivery driver damaged the box and broke the bottle of oil in the box
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Answer by mowers-online.co.uk
1 Mar 2024
Hi,
Thanks for taking the time to leave a review and we are sorry to hear of the issue you experienced with our carrier, Parcelforce. We have picked this up with them and they are speaking to the driver concerned. In the meantime we have organised for a replacement bottle to be sent to you. Please accept our apologies for any inconvenience caused.
Kind regards
The Mowers Online Team
14 Feb 2024
Verified review
Unfortunately there was engin oil in the mower that spilled over the mower and the box and the mower had to be cleaned before installing it.
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1 Feb 2024
Verified review
Wrong cable supplied, asked if they could supply the correct one. No sorry was the answer we can not source one! If they had looked on their own ebay listing there is the exact cable. Just a bit lazy imo. Good comms, good delivery, Item supplied was great but wrong. Shame really but that is my true view of this seller.
Thanks for your reply. I suggest that your supplier has not much idea.
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23 Jan 2024
Verified review
Took nearly Two weeks for them to be delivered. And very expensive for what they are
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25 Dec 2023
Verified review
The stihl fuel tank cap was supposed to fit my brush cutter, but was too short in the depth.
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Answer by mowers-online.co.uk
1 Jan 2024
Hi,
Thank you for taking the time to leave a review.
The cap you ordered was a replacement non genuine cap which is identical to the original Stihl part. However, if you would like to return it to us we will give you a full refund including postage if the part is indeed faulty.
Kind regards
The Mowers Online Team
17 Oct 2023
Verified review
I returned an incorrect wheel and have sent emails about a replacement? I have not had a reply ? Please can you contact me with an update.
Regards Andy
Speedy delivery however part delivered not correct even with images of model/serial number sent. Correct part sent out quickly however still awaiting refund for first part ordered. Would still use confidently.
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8 Oct 2023
Verified review
One to avoid
Emma was very helpful. The underlying experience - chasing my £1,700 order after 10 days to be told it is not available until next year - then difficulties obtaining a refund. Will steer clear in future.
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4 Oct 2023
Verified review
Easy to order on line but obviously issues with their chosen delivery company. Poor communication from the delivery company and let down on 2 occasions.
Not sure if Mower has had a pre delivery inspection as no sheet enclosed so unsure if the mower is OK to use. Tried calling(waste of time) and emailing(still waiting for a response.)
Overall great price but poor after that.
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