mowers-online.co.uk

Reviews:

The item I ordered arrived promptly, which is good. Unfortunately it does not fit my mower. I have sent an email to mowersonline (they will not answer parts enquiries by phone) with photographic evidence the part does not fit and requested a refund. As yet they have not even acknowledged receipt of my email. I will give them a few more days and then seek redress through my credit card company.

Ordered a hayter chain. They sent me two other chains that didn’t fit. Contacted them and they said they will look into it. A week later and two chasers still no response.

Invested in a ride on tractor mower and was pleased with purchase. Waited for confirmation of despatch and this happened quickly but then nothing else. Chased up with company to see when tractor would be delivered and they said that they would look into it. Received an email saying it would be despatched shortly and then courier would be in touch. None of this happened and we started to think maybe we'd been scammed. Tractor then arrived at 8am one morning without warning. Slight damage to a piece of plastic but just relieved it got here at all. Probably wouldn't buy from them again.

Despite all the lies to the contrary still waiting for the oil to start my lawn mower. Gave up and went out and purchased SAE30 oil. Hopeless company to deal with.

When you say you will ring back THEN RING BACK.

I purchased a leaf blower as a surprise for my other half's Christmas present, it wasn't cheap at just under £250. It arrived in its own branded box, my other half opened the door to the delivery guy and that was his Christmas surprise over with, as it was plastered all over the box exactly what it was. I contacted Mowers direct and all I got back was... "Well you didn't calaborate with us to say it was a gift!" Firstly why would I? I've never had any online purchase turn up in its original box, usually the bare minimum is that they come out in a bag, especially over winter in the damp and secondly, it's December, are you supposed to notify every single online purchase that you make that its a gift? Would I buy from these guys again, sadly not as their response to my email was very poor indeed.

The delivery was awful, basically I spent a whole day from morning till afternoon waiting for the two hourly update on delivery which never arrived. The next day I received an update and delivery was made at eleven am. The mower was on a horrific pallet which the driver was unable to help me with. It took over an hour to cut away the pallet to be able to manoeuvre the mower onto the ground. The mower came with an instruction manual but sadly the whole experience has put a dampener onto what should have been an exciting event especially as it’s twenty years since it’s predecessor was delivered and been in use. On hindsight I should have chosen white glove delivery which I feel would have been more appropriate for my circumstances.

Didn't reply to my after sales emails.

they don't answer emails and their phones over a 2 day period i tried telephoning them but no answer If you want personal service don't use this firm

Not received my order

Money was taken at the time of the order, no confirmation email and the parts hasn’t arrived. No response when I email the company.

I was sent incorrect parts and have sent them 2 emails requesting the correct parts or a refund and have had no response.

Appalling communications. After buying I heard nothing for several days. I emailed, as you have no phone line. The reply was rude and uninformative.

Keep in better contact when. There is a problem

do not tell lies about delivery7 to 10 days is not having to chase them for delivery time took the money and had to wait. Normal shopping is pay and take away or deliver the goods and then get payed

Delay on del times. Phoned them told had been depatched but next day email said will despatched today. Delivery company gave del delivery time and was on time.

Things I didn’t like: 1. Very poor communication. 2. No emails regarding dispatch or delivery 3. No response to emails 4. I had to use PayPal resolution for a refund. 5. I basically had to sort Cobra collecting my mower myself after Mowers Online couldn’t give me a collection date. Things I liked: 1.! When you do speak to staff they were pleasant and friendly. 2. Good website with lots of products and good prices. I ordered a Cobra mower but it turned out to be faulty. It was collected on the first of Sept & returned to Cobra, I asked Mowers Online about a collection date and they couldn’t provide it so I contacted Cobra Direct and they arranged collection for the next day, I had to contact Cobra direct to get info & get PayPal resolution to issue the refund after. I didn’t order a totally different mower from them when this one turned out to be faulty but I think I’ll have seconds thoughts next time simply due to the absolutely poor communication which is a shame.

Takes an age to arrange delivery as courier does not contact the customer but tells Mowers-online that is has done so. It took 4 weeks & 4 emails to Mower-online before they finally sent out a receipt for my purchase. Would not recommend to anyone.

Delivery was quick - I’ll give you that, but I’ve had nothing but problems with the mower since I took delivery. Blade won’t engage and engine has problems restarting. Your customer service line is non existent! Every time I’ve tried to phone the line cuts off! yet your website states you’re there to help Monday- Friday, 8.30-5.30pm. I am in contact with you via email but could really do with speaking to someone who can help me fix my problem

Part ordered incorrect