mowers-online.co.uk

Reviews:

Took 9 days to establish that my new machine wasn't serviceable and had to offer an alternative which I reluctantly accepted.

Item took over 2 weeks to arrive, no response to my numerious emails or any notifications to say it would be delayed.

Slow delivery times of the Mitox component: Ordered on 12/6 and dispatched on a 48 hour delivery on the 21st.

Product was fine but the shipping and delivery were slow (normally they are very good and quick)

The stihl fuel tank cap was supposed to fit my brush cutter, but was too short in the depth.

More than a week elapsed between placing an order and receiving delivery.

Answer emails promptly and be able to chase orders when placed

Poor service the contact with customers needs to improve.

Poor delivery arrangements. Not as promised.

Good webs

Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!

Ordered new PCB for a Countax - was faulty as confirmed by the manufacturer. Waited for a replacement - gave up in the end and bought one off eBay as the grass needed cutting. Sent back with a proof of delivery back to 'Steve H' as confirmed on an email - have I received a refund - hell no. Now don't answer their phones - having to now to take it up with PayPal. Things shouldn't be this difficult.

still have not received this product despite my credit car account being charged on 6th June - two weeks ago!

Placed an order online for a Mountfield SP185 on Sunday 28/05. It was a bank holiday Monday, so after speaking to them I was told it would be delivered Wednesday (despatched on Tuesday). Received an email on Tuesday it's been despatched but without a tracking number. Not a problem, I'll give it a few days. Called on Friday to check on the delivery which had not yet arrived, I asked for a tracking number - was told "It's not DPD we don't give out a tracking number. Today is day 4 and should be delivered by the end of today if it hasn't been delivered yet". Up until now they couldn't tell me who it was despatched with, when it was coming or any other standard information you get from anywhere else you order from. Called up on Monday 05/06, option 1 just had a busy tone and was not accepting calls. Tried this on & off throughout the day, always the same engaged tone and no-one available to talk. Called up again on Tuesday 06/06, finally got through to someone who said they can see from the tracking number it was attempted delivery 31/05, 01/06 and 02/06 and no-one was home to accept the delivery and it was now on the way back to this company. It's not true delivery was attempted, they could not tell me the times it was attempted - though someone was home all day on each day. The person on the phone said they will check with DX if it can be 'redelivered' or they would send out the item again, and will call me back Wednesday 07/06 to let me know. Called up yet again Thursday 08/06, was told they cannot find the order or the tracking number. Eventually found the order and cannot see any delivery attempts, can only see it's gone missing. They're going to call DX and start an investigation and will update me when they hear back - I asked when this would be, was told "Well it depends how long until they reply to my email after I've emailed them". I then asked for the tracking number so I could view the tracking information myself, as I didn't believe they'd actually despatched the item, and I was told they don't have tracking numbers they just 'click a link'. I explained this is a little odd since I regularly get tracking numbers from DX - and suddenly she magically found a tracking number. This tracking number does not exist according to DX that I've spoken to myself. I truly believe Cheltenham Mowers / Mowers Online have simply marked the order as despatched to capture the funds and have thought they'll deal with getting the item into stock and despatched another time. I will not order from them again and would like a full refund if my item I ordered cannot be delivered as described.

Ordered my mountfield sp53h from mowers direct after looking online and seeing the price I should have known better, too good to be true if I had read the reviews first no way would I have bought from this company. After one week I began to chase them up was told the courier was picking it up asked who the courier was and a tracking number the guy couldn't tell me the tracking number and will get onto them waited until following day read the reviews at which point I began to worry about my £400 luckily I used my credit card. When I rang again I asked him why I had not received the tracking number if the courier had it again was fobbed of by oh I will get onto them and get back to you within the hour waited two hours then rang again this time spoke to a female colleague who told me he was busy on the phone and that he would phone back I knew at this point there was no mower and I demanded my money back I was told to send an email to that effect. The email was short if I didn't receive my money back within 3 working days I would instruct the credit card company to do a Section 75 to recover the money. The email back was prompt your refund is being processed I received the money back within one working day and that is the reason why I actually gave 1 star

A truly mind boggling and awful purchase experience. I ordered and paid for an item that never arrived. I waited for the item for over a week then contacted Online Mowers (Cheltenham Mowers Limited) who suggested the order had been delayed due to a system error but had been posted that day. Again nothing arrived. After 2 weeks (during which I sent numerous emails requesting the item, then a refund that Online Mowers completely ignored) I had to open a Paypal Money back claim to recover my costs. It felt like Chelternham Mowers Limited were not at all concerned that they had taken my money and that they chose not to reply to my requests for assistance with the missing item. I'll certainly never shop from them again and would advise others to avoid the company like the plague.

Enquired about a spare part via e-mail on 27th April 2023, no reply. Asked again on 5th May. Company finally responded on 11th May and parts ordered that day. Half the number required arrived on 13th May although delivery notr stated whole order had been delivered. I pointed out that order had been for 3 pairs but only three individual items had been sent in spite of order acknowledgement stating that three pairs would be delivered. the discrepancy was pointed out and on 15th April the remaining three items were received. I had ordered parts from this company before, by telephone, and they arrived the following day. This delivery (for the same parts) which could only be ordered by e-mail took 20 days to deliver - a totally inefficient and incompetent service

I ordered a part, some fuel hose on 28th May and despite regular contact with mowers-online the part still has not yet arrived! Allegedly it has now been sent three times, unfortunately I cannot believe this. However the royal mail might hold part of the blame as it does seem that morons delivering the post locally don't seem to be able to read properly! Mowers-online should listen to their customers and act immediately, especially when they have already paid for an item and check their recorded deliveries.