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Top positive review
23 Jul 2023
Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD.
This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Delivery was quick - I’ll give you that, but I’ve had nothing but problems with the mower since I took delivery. Blade won’t engage and engine has problems restarting. Your customer service line is non existent! Every time I’ve tried to phone the line cuts off! yet your website states you’re there to help Monday- Friday, 8.30-5.30pm. I am in contact with you via email but could really do with speaking to someone who can help me fix my problem
Ordered a Cobra 700 Chipper but didn’t arrive on stated date as they sent to wrong address. When it finally arrived it was damaged. They agreed to swap it over but still waiting. Nearly 3 weeks now. Had to hire a machine to do the job
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1 Aug 2023
Verified review
Item was miss delivered twice
Finally arrived after nearly 2 weeks
Upon examination next day was found to be damaged
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18 Jul 2023
Verified review
Said stock availability but couldn’t supply but took a week to get to that decision. Did refund next day though
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16 Jul 2023
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Advertise things that are immediately available rather than try to sell (and take payment for) things that aren’t available for at least 3 months hence!!
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7 Jul 2023
Verified review
Goods arrived damaged, delivery man instructed to take photos as proof as we did, made contact with company, still nothing!!
Very poor. Use at your own risk ⚠️
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Answer by mowers-online.co.uk
8 Jul 2023
Hi,
Like every other e-commerce retailer in the world we use external delivery companies to deliver our products.
Unfortunately on this occassion the part you ordered (a large plastic deflector for a ride on tractor) was damaged in transit by one of our couriers.
We apologise for this but the incident was entirely outside our control and even with the best will in the world sometimes things like this happen.
We have refunded your money and cancelled your order. Hopefully you can find the part at your local dealer.
Kind regards
The Mowers Online Team
3 Jun 2023
Verified review
I receive a rear grass deflector which didn't fit into my lawnmower, so I emailed them to say the wrong part had been sent and sent photos. I never received a response. Very poor customer service.
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31 May 2023
Verified review
These people need sharpen their act up or they are going to suffer by their own inaction.
I have written on 2 separate occasions asking for a delivery date from these people and to date I have had no response from them. My order was submitted and paid for 10 days ago and I would like to think that they would have had the courtesy and good business manners to keep their customers appraised of the progress of their order. This purchase is not a small one and you would like to think that as a small family business these people would be going all out to provide great customer service - customers are at the heart of all businesses and as you sow; so shall you reap. You can and should do much better.
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31 May 2023
Verified review
The website said the item was compatible with my mower but when it turned up it did not fit
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Answer by mowers-online.co.uk
31 May 2023
Hi,
Thanks for taking the time to leave a review. You ordered a genuine fuel cap for a Briggs and Stratton engine. Our product page provides detailed information on the models it fits and this information was supplied to us by Briggs and Stratton themselves.
However, your purchase is covered by our 90 day money back guarantee so please return it for a full refund.
Kind regards
The Mowers Online Team
25 May 2023
Verified review
Hope you’re not in a rush!
Eventually placed an order via my computer for 2 items after many failed attempts using my mobile, not off to a good start. Order placed and the following day a parcel arrived, fantastic all is forgiven or so I thought! Opened the parcel and only 1 item received with no mention on the paper work where the other item was.
Emailed and two days later no reply so I called. On asking where my part was I was told it’s being sent direct from manufacturer. Basically nearly two weeks later another email that wasn’t replied to, two more phone calls and being told that they would send me emails to keep me posted, which never happened - still no part.
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12 May 2023
Verified review
You are asking for a review when something I ordered over a week ago hasn't arrived
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