mowers-online.co.uk

Reviews:

Ease of ordering. Bit of an issue when it arrived on two pallets. I’m in a wheel chair so struggled to unpack on my own.

Ordering a new ride-on mower was easy and the help received when I phoned to ask a couple of questions about the order was first class. However the delivery itself was a farce. We were advised about 20 minutes before the delivery that it was due, followed by an email about 10 minutes later giving our estimated delivery window. When it arrived, it was not possible to offload the machine because of the way in which it was palletised. The courier said that it would be re-palletised and delivery arranged for the following working day. Exactly the same thing happened on the second attempt. A third day was arranged and this time the courier had made it possible to get the machine onto the site. Not remotely impressed.

Overall I scored it good, but gave one star less due to one item not being sent at the same time as the other two with all 3 items being on the same order. If something is on back order that's fair enough but there wasn't any communication to advise me which lead to me emailing them. Not a major issue but something I thought I'd messed up. Overall though, good pricing, genuine parts so would definitely give them my business in the future.

When you phone up, the queuing system is horrendous and the wait is really long. When I emailed them instead they never got back to me. The order for the accessories came quickly but the mower itself took a week or more.

Item arrived in the suggested time scale but would liked to have had more updates on order progress. The battery charger that arrived with it is unusable as it has not got a 3pin plug it has a 2 pin round plug. Satisfied with the product apart from the incorrect charger.

The price was good, the actual delivery was good. The helpful young lady answering the phone was good. However, even allowing for the intervening Bank Holiday Weekend, the 12 day delay in dispatch - and without any explanatory communication was not good.

Excellent machine but self propelled mode is too fast. I need that mode to help on slopes but I can’t run up them at the same time.

Delivery time was excellent, however the courier left our parcel on the footpath outside our gate. Luckily we have honest neighbours

Good value and easy to order online. Pity it took several days and a couple of chases to get what was a stock item on its way to me.

It took some time to reply to my email, but once I phoned everything was sorted out quickly and efficiently.

Stock availability Said next day delivery turned up after two days not bad and I only give five if perfect

excellent mower for the small garden :light and compact to use and stall away