Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Held my payment for weeks.
Told me that the mower was on its way from their warehouse.
When it didn’t arrive on the delivery day I called them and was told that they didn’t have any.
Then had to wait 5 days for a refund.
Useless!
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21 Mar 2024
Verified review
Absolutely terrible. Said had in stock and that it was sent, got an email saying it was not in stock, now three weeks later, not had anything, will never use again. ABSOLUTELY DO NOT ORDER FROM THEM.
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Answer by mowers-online.co.uk
21 Mar 2024
Hi,
Thanks for leaving a review. Unfortunately when we checked the item before despatch we noticed that it was damaged so we contacted you via email to inform you of the situation and ask if you wanted to wait until new stock arrives at the end of March or receive a full refund. To date we have not received a response from you. If you could let us know what you want to do by email sales@mowers-online.co.uk we will get the matter resolved for you.
Kind regards
The Mowers Online Team
1 Apr 2024
Verified review
To start with they won’t deliver to the area of Scotland where I live despite it being a mainland postcode and address and secondly despite my carefully checking the part I needed against the picture of the same part on their website they have managed to send the wrong part to my father’s address which for me involves a 200 mile round trip so I’m far from impressed
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8 Apr 2024
Verified review
The order was made on the 23 March when their web site showed that 5 mowers were available. I was informed that this was an error. The deluvery now is estimated to be the 25 April.
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9 Apr 2024
Verified review
Ordered a hayter chain.
They sent me two other chains that didn’t fit. Contacted them and they said they will look into it. A week later and two chasers still no response.
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18 Apr 2024
Verified review
Order hasn’t arrived, Iv had no reply to emails and can’t get through to them on the phone. Wasted my money and my time, very unhappy customer
Poor communication, still waiting for the purchased item to arrive. Very disappointed with the handling of the sale
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5 Apr 2024
Verified review
respond to customers emails. Answer questions on new product that is not fit for purpose.
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Answer by mowers-online.co.uk
5 Apr 2024
Hi,
Thanks for taking the time to leave a review. We can assure you that the Echo chainsaw is fit for purpose as we sell dozens of the same model each year and Echo sell tens of thousands of them around the world each year.
We apologise for not responding to your email sooner. As you will appreciate our team is very busy at the moment but we have asked our workshop team to give you a call as soon as possible. In the meantime please ensure that you use fresh fuel as stale fuel is the number one cause of machines failing to start.
Kind regards
The Mowers Online Team
5 Apr 2024
Verified review
Still no communication regards the order we placed
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Answer by mowers-online.co.uk
5 Apr 2024
Hi,
We are sorry for the delay in getting your order out to you.However, we can confirm that the order in now with our carrier and should arrive with you on Monday.
Kind regards
The Mowers Online Team
7 Apr 2024
Verified review
Still waiting for my product After three weeks
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Answer by mowers-online.co.uk
9 Apr 2024
Hi,
Thanks for your review. Your item was ordered on the 24.03.24 and shipped on the 25.03.24 via Royal Mail but it would appear that your item has been lost in the Royal Mail system.
We have issued a refund.
Please accept our apologies for any inconvenience caused.
Kind regards
Mowers Online
8 Apr 2024
Verified review
Respond to your customers.
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31 Mar 2024
Verified review
Respond to my query
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Answer by mowers-online.co.uk
31 Mar 2024
Hi,
Thanks for your review. Having checked our records we can't see that we have recieved an email from you. If you could email us on sales@mowers-online.co.uk we will contact you as soon as the customer service team returns to work on Tuesday.
Kind regards
The Mowers Online Team
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