the most relevant critical review
My order had my flat number on it, but they didn't put that on the shipment. How would I have known, as they don't send a shipment notification email with tracking info? I emailed VentilationLand twice over 2 days without a reply and then called. It took another day after my call for them to find the shipping info and send me the tracking link. They ship using Evri (previously Hermes), which has horrible customer service -- you cannot reach a person and all their emails come from "do not reply" accounts. I scheduled for an electrician to install this product what should have been 5 days after it arrived. Instead, the parcel is out there, somewhere... All because they failed to put the exact shipping address I put on my order onto the shipping label. These are the basics, folks.