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Top positive review
31 Jan 2024
Verified review
The initial order was lost / stolen in transit with Evri. Once VL understood the issue they promptly replaced and, as requested, used a more trustworthy and reliable courier. There was effectively no tracking info with Evri and this had contributed to the confusion for the first shipment. We've many issues with Evri in the past and they provided inaccurate tracking for the order they lost, I'd recommend VL to use another courier, VL's service was affected by a bad courier choice, but apart from this am very happy with VL.
Ordered items never arrived. We tried contacting suppliers but couldn't speak to anyone. Tried getting money/order cancelled but have not had anything yet?
I like the product but information how to setup product not very clear.
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31 Jan 2024
Verified review
Good service from VL sabotaged by awful Evri.
The initial order was lost / stolen in transit with Evri. Once VL understood the issue they promptly replaced and, as requested, used a more trustworthy and reliable courier. There was effectively no tracking info with Evri and this had contributed to the confusion for the first shipment. We've many issues with Evri in the past and they provided inaccurate tracking for the order they lost, I'd recommend VL to use another courier, VL's service was affected by a bad courier choice, but apart from this am very happy with VL.
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7 Feb 2024
Verified review
The initial help was fine but I had delivery issues with Evri and found the whole episode disappointing because there was no contact number who could deal with my complaints unless I was a trade customer instead of private and for that reason I have given only 4 stars
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12 Feb 2024
Verified review
all fine apart from slow delivery
Please don't use Evri/Hermes for deliveries to the Scottish highlands - they are very slow.
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22 Jan 2024
Verified review
Good feed back via email, terrible service if you try and call no one picks up the phone.
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21 May 2023
Verified review
Excellent supply, more technical info would have been helpful
The unit arrived very promptly, well packed. We wish to use it in a non-standard configuration and you could not answer whether that will have any problems.
The installation pamphlets in the package are all in Dutch. We have been able to download English versions, so this is not a show-stopper.
We have not yet installed the unit, so there may be further adventures to come.
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11 Nov 2023
Verified review
Ordering was easy, and when we had a query they were prompt in replying.
Delivery time was slower than anticipated, so it could have been made clearer when ordering what the lead time would be.
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22 May 2023
Verified review
Helpful and prompt response to query
Very pleased with prompt and informative response to my question seeking clarification of correct part number for the specific product I have installed. - Now noted in my files for next time
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15 Jun 2023
Verified review
Good service
Apart from taking 6 months to get hold of the item I ordered, the help provided and service was very good.
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