gardens4you.co.uk reviews | Read 10,355 gardens4you.co.uk reviews

Reviews for gardens4you.co.uk

4.69/5.00

Excellent

How is the rating calculated?

1,262 reviews in the last 12 months

5 stars

82 %

4 stars

11 %

3 stars

3 %

2 stars

3 %

1 star

1 %

10,355 total reviews

the most relevant positive review

10 months ago

JOHN K. from Scarborough

Very good from order to me receiving the plants 2/3 days very good. The downside was the firm you transported the plants DPD do not understand boxes with plants need to be kept upright and not dropped from a hight. They are not Gardners. I think this is the main problem with these firms. Even though my plants were not damaged they were all in a pile in one corner, if the plants were more delicate.

the most relevant critical review

3 months ago

I ordered several plants from Gardens4you several weeks ago, paying by debit card. My order was accepted but then later on the next day I received an e-mail from the company advising me that due to Brexit, they could no longer fulfill orders to the UK due to the new import regulations and would refund my money. I am still waiting for that to happen. My bank has no record of the refund and despite several e-mails to the company they seem unable or unwilling tosort it out from their end. I would advise customers NOT to use this company as they appear to be still taking orders which according to their e-mail, they cannot fulfill

Answer by gardens4you.co.uk

2 months ago

The refund was arranged to the bank account you made the order with. We have provided the PSP transaction ID for the refund, with this code your bank can trace the money. We have kept our UK website open because we can still offer delivery to other destinations in Europe and we find that people are still ordering for delivery in other parts of Europe.

Read the most relevant positive or most relevant critical review

Positive

Critical

10 months ago

JOHN K. from Scarborough

What other customers say about their experience with gardens4you.co.uk

(139)

11 months ago

Fiona N. from Aberdeen

Everything went well in spite of a confusion between two identical websites which are apparently different companies. The plants are in nice condition and two of the 3 had a small note on their care. Delivery was very good, only took a couple of days from despatch. Overall, it took six days between ordering and delivery to North-east Scotland. Pleased with plants, and will consider ordering again.

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Verified review|

10 months ago

BUYER BEWARE !!!! Pictures are for illustration only so I have been informed by customer services when complaining the 10 red meillandina mini std roses I received, weak flimsy heads, flowers the size of my thumbnail looked nothing like what I ordered. Also on their site they have 5 hedging bushes in full bloom looking lovely, no one will ever achieve that look as they flower at different times.

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Verified review|

Answer by gardens4you.co.uk

10 months ago

We are sorry that you are disappointed in your order of rose plants. The plants are delivered as young plants in 10cm diameter pots, they develop well once being potted on or planted in the ground. The text on the product page advises clearly that the photo is for illustration only.They are covered by the 1 year growing guarantee, please contact us again if you have any issues with the rose plants

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7 months ago

Jane M. from Chelmsford

The courier failed to deliver on a Friday, the courier site said it had been. I phoned gardens4you and they also found the site said it had been delivered - there was no large box anywhere around. A new plant was to be sent Monday but low and behold, mid morning the courier turned up with it - no explanation. Contact with Gardens4you was quick and pleasant. Would use them again. Thank you.

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9 months ago

The plant did take a while to arrive but then given Covid-19 this was probably unavoidable. It was well packaged. I can't give a proper review of the product because the plant is to all intents and purposes in winter hibernation and the leaves are dead. However hopefully the plant will come to life next spring and I will be pleased with my purchase. Overall so far a positive review.

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9 months ago

Christine B. from Halesowen

Although the package was marked this way up and fragile plants, the box was battered and placed upside down in the porch. After repotting where necessary the plants were found to be in good health except one which was broken. Hopefully it will recover. Thank you for your response. I have planted the plant as it looks as though it will still grow into a great plant.

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Answer by gardens4you.co.uk

9 months ago

We are very sorry to hear about the way the delivery was handled. The plant is covered by the one year growing guarantee.

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1 year ago

Vix A. from Bristol

The only thing that let down my delivery was that I couldn’t easily tell which plant was which. I am not an experienced gardener so to be able to plant them in the right place we spent a lot of time googling which was which and where they would prefer to be! Maybe some more details on a label would help such as picture, shade or sun, along with the measurements.

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1 year ago

Mrs F. from Berkshire

My parcel arrived promptly and was very well packaged. As it was a very hot day the plant was looking quite limp with a number of dead leaves. Having soaked the roots for two hours as directed it was looking a lot happier. Now in position in the garden I hope it picks up soon. I don't think I would have bought this plant if if I had seen it in a garden centre.

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7 months ago

Jo R. from Rushden

Both orchids were well wrapped and boxed. One flower stem had broken in one side which I would say was probably caused by the courier at some point as the didn't seem to be handling very carefully as the box, with clear 'this way up' signs was handed over upside down. Otherwise the mini orchids are really healthy with 2 flower stems.

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Answer by gardens4you.co.uk

7 months ago

Thank you for your review. Damage is covered under the guarantee, please contact us with photos of the plants and we will arrange something for you.

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1 year ago

Craig H. from Seaford

Delivery service need to take more care. Soil was very dry when it arrived. It likes moisture. I think it is surviving. Hard to be sure yet but it looks as if it is trying and will succeed eventually. Nothing has turned black yet which I think it does if dying. No flies attracted yet in spite of my best efforts to guide them lol

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10 months ago

Several large leaves were badly torn even after very gently opening the packaging. She’ll survive captain, but there’re slim chances of her seeing another mission. I wanted to send her back to the garden but she pleaded and begged me not to return her there. We’re having eleven see now. She looks shattered, poor thing.

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Verified review|

Answer by gardens4you.co.uk

10 months ago

Good morning, We're sorry to hear that you Monstera has been delivered with damage. Please email photos of the plants to us at customerservice@gardens4you.co.uk, this is covered under the guarantee. As soon as we receive the photos we can arrange something for you.

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10 months ago

Unfortunately my order was not received due to delivery problems with the courier service and had to be cancelled. However, the company were attentive and helpful throughout, a refund was awarded without delay. I feel the company was responsible and efficient in trying to resolve the problem for me. Thank you.

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8 months ago

Mr M. from Guildford

DPD were supposed to deliver my goods but never arrived. I had 5 promises to re deliver. I put myself in the hands of seller, I must say most helpful. I never actually received my goods but a refund was immediately activated. The sellers were most helpful so they should not be punished because of DPDs failure.

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Answer by gardens4you.co.uk

8 months ago

Our apologies that you never received your order due to delivery failures. Great that we came to a solution that works for both parties.

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11 months ago

Dawn C. from Coventry

I have ordered a variety of plants from Gardens4you since Spring of this year and they have always arrived promptly, with clear, helpful information regarding their maintenance and they have all thrived. I am so pleased I have recommended Gardens4you to my friends and will certainly be using them again.

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Verified review|

1 year ago

Lisa B. from Falkirk

Easy to use website, great description of plants. Goods were delivered relatively quickly. Would have liked better packaging as delivery man handed me my box upside down which left contents rather messy. There were some dead and brown leaves on my plant but easily removed. Would order again.

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Verified review|

9 months ago

Sheila B. from NEWMARKET

Delivery with Hermes is a lot to be desired. They just leave the parcel and go - I do wish online merchants would stop using them. the plants were fine luckily I found them after being out all day and it was hot in the designated place so they had to have water immediately and revived.

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1 year ago

Peter M. from Warrington

Delivery let this company down Their employment of DPD (Dump Purchase Down) was very poor and we where very lucky to have received the tree. No attempt was made to deliver to our address ((We where in all day) and they just dumped the tree down the road without advising us the customer

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8 months ago

Joan B. from LLANDRINDOD WELLS

The delivery was when they said it would be The plant is healthy although it was hanging out of pot and extra compost was in a plastic bag and it was smaller than I expected 2 foot' I expected 3 foot plus could have brought one for £9.99 at local store less than half of price paid £25

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Answer by gardens4you.co.uk

8 months ago

Good morning, We are sorry to hear you aren't completely satisfied with the plant. If the plant is smaller than the dimensions advertised online please send some photos of the plant measured and we will be happy to arrange something for the guarantee.

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9 months ago

Mark P. from Horsham, Uk

The plants were okay, but were delivered on their side. The box used had numerous 'this way up' arrows printed on the box, but only one stuck on showing the correct way up, so the courier understandably followed the numerous 'incorrect' arrows as opposed to the single 'correct' arrow.

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Answer by gardens4you.co.uk

9 months ago

We appreciate your feedback. We have made a note of this and will work on this issue,

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10 months ago

Alan P. from Hartley

Plants were delivered quickly and although well packaged were slightly damaged, probably due to handling in transit. The damage however was not really detrimental to the plants and they have since recovered. I would recommend this seller for a fair price and speedy delivery.

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Verified review|

Answer by gardens4you.co.uk

10 months ago

Good morning, Thank you for your review. We're sorry to hear that the plants were slightly damaged. Most plants recover well after being planted out, and we're pleased to hear this was the case with your grasses. You can email us at customerservice@gardens4you.co.uk if you have any queries about the plants.

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10 months ago

Heather G. from Stranraer

My plants arrived very quickly, slightly disappointed with the plants themselves, very small and very few leaves on them, one in fact is just a stalk ! If they grow and become healthy plants fair enough but the initial appearance isn’t filling me with confidence!

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Verified review|

Answer by gardens4you.co.uk

10 months ago

Monarda plants like many perennials are not visually attractive in end september when they are cultivated in small 9cm pot. The plants like many perennials remain dormant in autumn and winter and will be beautiful in the spring.

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gardens4you.co.ukReviews

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Reviews for gardens4you.co.uk

1,262 reviews in the last 12 months

the most relevant positive review

the most relevant critical review

Read the most relevant positive or most relevant critical review

What other customers say about their experience with gardens4you.co.uk

Reviews for gardens4you.co.uk

1,262 reviews in the last 12 months

Details about gardens4you.co.uk

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