Certificate for gardens4you.co.uk

No. X82C803D496AE9AD2D9C1C1159BC831BF
 

Approved on
19/03/2013
Valid until
18/03/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for gardens4you.co.uk



Good

4.44/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,237 Trusted Shops reviews collected in the last 12 months.
In total, gardens4you.co.uk has already collected 5,635 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
24/08/2019
Date of order
14/08/2019
24/08/2019
excellent plants in superb quality highly recommended
5.00
Excellent

Date of publication
24/08/2019
Date of order
14/08/2019
24/08/2019
My plants were sent on Thursday 15th Aug. Dpd weren’t paid enough (their words) to deliver on the Saturday
, so my plants sat for 2 days in their warehouse and finally arrived lunch time Monday.
They were dry and limp.
As to the plants themselves, in regards to the order, I almost feel scammed.
I knew what size pot the plants were in, however, I expected the plants to fill them.
2.00
Poor

Date of publication
23/08/2019
Date of order
13/08/2019
23/08/2019
Amazingly quick delivery,, plant is in good condition, the advice on care is very helpful and it is already in the ground.
5.00
Excellent

Date of publication
23/08/2019
Date of order
13/08/2019
23/08/2019
I am pleased with my plants. They will look good on my patio wall during the winter.
5.00
Excellent

Date of publication
23/08/2019
Date of order
12/08/2019
23/08/2019
Every thing was first class service Thank you. N Bowes
5.00
Excellent

Date of publication
23/08/2019
Date of order
12/08/2019
23/08/2019
Was expecting better quality plants. Looks nothing like the plants shown online.
1.00
Very Poor

Date of publication
21/08/2019
Date of order
11/08/2019
21/08/2019
arrived as per expected.
5.00
Excellent

Date of publication
19/08/2019
Date of order
09/08/2019
19/08/2019
First class service.Plants arrived in perfect condition and were very large healthy plants. I will be using this company again.
5.00
Excellent

Date of publication
19/08/2019
Date of order
06/08/2019
19/08/2019
My plants were packed badly, and the delivery driver carried the box upside down when delivering, and all three lavenders looked dead when they arrived . Very disappointed, and won’t shop there again
1.00
Very Poor

gardens4you.co.uk replies: 23/08/2019
We are sorry to hear the neglected delivery of the carrier and the damage caused to the lavender. Contact our customer service with photos please we can schedule a new shipment of course.

Date of publication
19/08/2019
Date of order
09/08/2019
19/08/2019
Really healthy plants and excellent speedy delivery
5.00
Excellent

Date of publication
19/08/2019
Date of order
09/08/2019
19/08/2019
Arrived damaged, hence poor rating for the goods. However, replacements were arranged for sending the following day.
3.67
Good

Date of publication
18/08/2019
Date of order
08/08/2019
18/08/2019
Ordering was good, delivery good, was kept informed of where package was. Packing was poor. One of the plants was crushed on the top. But we followed the planting instructions and it has started to recover. The Salik is doing well, the Orange Blossom will just take a little longer to recover.
3.33
Fair

gardens4you.co.uk replies: 23/08/2019
Please do not worry too much about the plants. Nature is amazing and plants can recover very quickly once planted. Your order is guaranteed for 1 year if you ever had a problem with the order we will be happy to help you and organise something under our guaranty.

Date of publication
17/08/2019
Date of order
07/08/2019
17/08/2019
Arrived quickly on time.Good quality product
5.00
Excellent

Date of publication
17/08/2019
Date of order
07/08/2019
17/08/2019
Well packed, lovely healthy looking plants, especially the camelia.
Planted as per instructions the day they arrived.
Hopefully they'll thrive well.
5.00
Excellent

Date of publication
17/08/2019
Date of order
07/08/2019
17/08/2019
Excellent
5.00
Excellent

Date of publication
17/08/2019
Date of order
06/08/2019
17/08/2019
Efficient service and healthy plants
5.00
Excellent

Date of publication
16/08/2019
Date of order
06/08/2019
16/08/2019
Item arrived quickly a good service
5.00
Excellent

Date of publication
16/08/2019
Date of order
26/07/2019
16/08/2019
The 3 items ordered were not available. What a waste of time.
1.00
Very Poor

gardens4you.co.uk replies: 19/08/2019
Unfortunaly irises are no longer available in July when it is not the proper time to plant them. You have been immediately informed and refund about it by our customer service.

Date of publication
14/08/2019
Date of order
22/07/2019
14/08/2019
Half of the plants were much smaller than the others.
4.33
Good

Date of publication
14/08/2019
Date of order
04/08/2019
14/08/2019
I'm so impressed with gardens4you. My order arrived very promptly and the four standards I bought are all in wonderful condition. Given how inexpensive they were I wasn't expecting much so it really was a lovely surprise.
5.00
Excellent

Date of publication
13/08/2019
Date of order
02/08/2019
13/08/2019
expected that the plants would be a bit damaged in transit but it wasn't extensive and was intelligently packaged
5.00
Excellent

Date of publication
13/08/2019
Date of order
02/08/2019
13/08/2019
Very good,efficient service
5.00
Excellent

Date of publication
12/08/2019
Date of order
01/08/2019
12/08/2019
Delivery was not made due to the address being a new development, and not recognised by satnavs at present. However, the customer service team were very efficient in sorting out the problems and giving advice to me as a customer.

They then fully refunded the amount paid without even being asked proving what a reliable and trustworthy Company they are. Well done and I will be ordering again
5.00
Excellent

Date of publication
12/08/2019
Date of order
02/08/2019
12/08/2019
Present delivered in good condition
4.00
Good

Date of publication
12/08/2019
Date of order
30/07/2019
12/08/2019
Goods arrived in good time and well packaged, not yet replanted but weather
permit hope to in near future. Good healthy plants
4.00
Good

Date of publication
12/08/2019
Date of order
01/08/2019
12/08/2019
Didn’t receive email regarding delivery date / time.
Parcel wasn’t packed very well considering the nature of the goods. Box was too big.
Only I piece of bubble wrap enclosed which meant the contents were able to move about in the box.
Luckily nothing was damaged.
3.00
Fair

Date of publication
11/08/2019
Date of order
01/08/2019
11/08/2019
Love these plants although 1 of them looked a little sorry for itself and still struggling to perk up, but I can see buds appearing so think it's on it's way back, all in all good service
4.67
Excellent

Date of publication
10/08/2019
Date of order
29/07/2019
10/08/2019
Plant arrived in excellent condition. Didn’t realise it came from Holland. Arrived in 3days. Great service. Thank you.
5.00
Excellent

Date of publication
10/08/2019
Date of order
31/07/2019
10/08/2019
I only give this rating as it seems the plants I received may not be the exact ones I ordered. This is being o
Looked into ax o type.
Previous plants I’ve had a been excellent.
4.33
Good

Date of publication
10/08/2019
Date of order
29/07/2019
10/08/2019
Excellent all round, will use again.
5.00
Excellent

Date of publication
10/08/2019
Date of order
31/07/2019
10/08/2019
Plants were smaller than average and not as good condition as anticipated.
3.00
Fair

gardens4you.co.uk replies: 19/08/2019
We are sorry that you are disappointed with product size. On our website you can see on almost every plants the entire description with the mentioned size that we advertise and deliver, if you have any doubt before to place an order just contact our customer service we will be happy to help and to inform you.

Date of publication
09/08/2019
Date of order
30/07/2019
09/08/2019
Fast friendly service
5.00
Excellent

Date of publication
09/08/2019
Date of order
30/07/2019
09/08/2019
Plants arrived all looking healthy. Delivered on time
5.00
Excellent

Date of publication
08/08/2019
Date of order
28/07/2019
08/08/2019
Arrived in good condition and looking healthy
4.00
Good

Date of publication
07/08/2019
Date of order
28/07/2019
07/08/2019
Excellent packaging, delivered on time, plants in very good condition.
5.00
Excellent

Date of publication
07/08/2019
Date of order
27/07/2019
07/08/2019
Thanks the plant s arrived packed very well a few didn't make it they didnt grow but most have
5.00
Excellent

Date of publication
07/08/2019
Date of order
28/07/2019
07/08/2019
Such fast delivery on such a gorgeous plant Still just leaves but I got a Brugmansia, it arrived in beautiful condition, no discolouration or anything, soil still moist, and everything was quick and efficient. Didn't need to contact customer services but if I did I'm sure they would be just as good as the rest of my experience. Would highly recommend
5.00
Excellent

Date of publication
06/08/2019
Date of order
27/07/2019
06/08/2019
Speedy delivery lovely healthy plants look forward to buying from again
5.00
Excellent

Date of publication
06/08/2019
Date of order
26/07/2019
06/08/2019
Great plants good value
5.00
Excellent

Date of publication
06/08/2019
Date of order
22/07/2019
06/08/2019
Plants arrived and recovered quickly from the journey, They perked up very well and are now planted out, very pleased with them.
4.67
Excellent

gardens4you.co.uk

gardens4you.co.uk was certified by Trusted Shops on 19/03/2013.

Contact
Achterweg Zuid 33c
2161DX Lisse
Netherlands
melvinjansen@floradirect.nl
gardens4you.co.uk
Owner
Bulbs Direct B.V.
Achterweg Zuid 33c
2161DX Lisse
Netherlands
Authorized representative
M.E.C. Jansen
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with gardens4you.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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