Owing to International Philips CPAP Recall I have procrastinated since August in obtaining a suitable replacement as the NHS are unable to provide replacement in the foreseeable future 12 months or more. This machine is being run on Auto mode with excellent results. I have tried several masks and found the full face to give best results. Now I have the confidence to go ahead and purchase Resmed Full face mask. My tip DO NOT PROCRASTINATE JUST DO IT ITS OUR HEALTH.
3 to 5 days quoted for delivery allow up to 10 days…. ARRIVED WITHIN 24. How’s that for service?
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4 months ago
Unfortunately the mask accessories are hugely overpriced! The mask works well but needs replacing regularly, which is an expensive outgoing for people who can little afford it. The majority of people needing the mask will fall into this category. The mask comes with a tub and two small boxes of wipes which is excessive. It would be better if these were removed and Res Med reduced the price.
I feel that Res Med are making high profits from people’s medical conditions.
I have one of the ResMed machines provided by the hospital, but I found the silicone masks provided created sore areas around the cheek and nose. I went to the ResMed site and found a cushioned mask made from memory foam which seems to have solved the problem. The downside is that they are quite expensive and need replacing every month.
2 months ago
Still waiting for my refund which has not been received yet
Answer by shop.resmed.com/GB/en/
2 months ago
We have contacted you directly to confirm your refund has been processed.
ResMed Customer Services
This was my second purchase from resmed. The orders are processed and delivered fine, both products are excellent, but the prices are far too high. For example, the AirTouch N20 cushion-CPAP mask costs around £40 with postage and when you read the user guide it suggests you replace it every month.
Hopefully it will last much longer than that otherwise it will be a standing item on my Christmas and Birthday gift lists!
7 months ago
Most deliveries a day over promised, occasionally on time.
Very high prices with small 5% discount for regular users and very few additional 10% discount, in fact none form over 6 months. Guess we are a captive market once we purchase a machine or mask.
Environmentally increasing disposable consumables.
10 months ago
All in all good, only gripe was had a heated hose fail within 6 months.
Contacted them and was told they expected those to last 2 years, however the warranty only covered 90 days
10 months ago
I don't see why I should be compelled to waste time providing a rating beyond the numeric already provided.