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Top positive review
4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
Great product range and speedy delivery for an unbeatable price. What's not to love?
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22 Feb 2024
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Great carpet, looked really nice on a campervan ceiling !!!
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4 Mar 2024
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Great customer service, good prices and speedy delivery.
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22 Feb 2024
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Good communication
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6 Mar 2024
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Inaccurate Stock Levels Online
Showing stock as in stock online when it is in fact out of stock. Money is taken and the order gets placed only to then have to wait 3 days for a refund when they email to advise.
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Answer by BRICOFLOR
6 Mar 2024
Dear Customer,
Apologies for the inconvenience caused by the stock discrepancy. We informed you within 3 hours and ensured your refund was processed by the next day. We appreciate your understanding.
Your BRICOFLOR Team
10 Mar 2024
Verified review
I haven’t received my order!
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Answer by BRICOFLOR
11 Mar 2024
Dear customer,
We apologize for the inconvenience. UPS attempted delivery on Friday, within the expected timeframe, but faced an address issue, causing a delay. It appears we haven't heard from you regarding this. For prompt assistance, please contact our support team via phone or email. We're here to help ensure your order arrives as soon as possible.
Thank you for your patience and understanding.
Kind regards
Your BRICOFLOR Team
23 Jan 2024
Verified review
Found on line and had excellent service and advice. The samples arrived promptly, the order was smooth and the Lino has arrived on time to complete the job.
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13 Feb 2024
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I had issue with the delivery. Excellent customer service, sort out my problem immediately
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13 Feb 2024
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Fantastic product
Easy to order, great product, and really helpful team in the office.
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15 Feb 2024
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Good Customer Services, speedy delivery and competitively priced
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25 Jan 2024
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Great service.
Easy website to use, competitive prices and delivered on time.
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30 Jan 2024
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Competitive prices and speedy delivery
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7 Feb 2024
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26 Jan 2024
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11 Feb 2024
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No Goods as yet ?
i have yet to receive my order
UPS informed me it would be delivered on friday 9/2/24
on there site now says a delay and delivery pending
so cannot comment on purchase
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Answer by BRICOFLOR
15 Feb 2024
Dear Customer,
We're sorry to hear about the inconvenience you've experienced with your order. We understand how frustrating it can be to encounter delivery delays. However, upon checking our records, we can confirm that your order was dispatched promptly and delivered on time on the 13th of February.
We sincerely apologise for any confusion regarding the delivery status.
Additionally, we regret that we didn't receive any email from you inquiring about your order. Our customer service team is always available to assist with any concerns or queries you may have regarding your purchase. Please feel free to reach out to us directly, and we'll be more than happy to help resolve any issues you're facing.
Warm regards,
Your BRICOFLOR team
10 Oct 2023
Verified review
carpet tile order
I ordered carpet tiles on sale and the delivery cost was reasonable, made it cheaper than B&Q. I had a concern about a duplicate order and Bricoflor responded by email really quickly and positively.
The order was delivered today by parcel force, 1 hour window and they arrived at the earlier end of the time slot, and carried the tiles in for me, which was really helpful. The only quibble would be with parcelforce, they gave an option to choose another delivery day and it wasnt picked up on their end, fortunately i was able to move things around to be home. More of an issue with Parcelforce than Bricoflor, to be fair.
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, we're delighted that you had a good experience with us! Timely and reliable delivery is a top priority for us, and if you ever have any feedback or questions, please feel free to reach out. Your satisfaction is our priority, and we look forward to helping you again in the future.
1 Dec 2023
Verified review
A good range of carpet tiles.
A good range of carpet tiles at excellent prices. A phone call to the company asking for technical advice was answered instantly and a later call asking for an update on delivery was followed up and also dealt with promptly.
One small criticism, the tiles were shipped from Europe and could have been packed a little better. A few corners were slightly damaged but did not cause a problem overall.
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19 Oct 2023
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There’s nothing you could do better I’ve bought paper from you twice now both times Versace paper. Your packaging is amazing the paper is amazing and the delivery time is always when you say it will be this time it was actually earlier THANK YOU . IF I COULD GIVE 10 STARS I WOULD
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, thank you so much for your kind words and for choosing our service! We're thrilled to hear that you had a great experience with us. We truly appreciate your support.
18 Apr 2024
Verified review
Quality LVT flooring from Bricoflor and looks stunning.
Ordering from Bricoflor was easy. They were good with the communication, updating with emails for order confirmation etc and details of delivery. The LVT tiles we ordered are of really good quality and looks really beautiful in our new extension.
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30 Sept 2023
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Amazing service . Had trouble finding a match with the wallpaper as many photos on line are rubbish . Nice crisp photos and wallpaper arrived early , colour matching photos . Good communication with emails and batch number matched . Perfect
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