Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
Colour matches my hair & easy to use. Looks great really pleased with it
Report review
31 Aug 2023
Verified review
Report review
20 Aug 2023
Verified review
First of all I had no idea how to use it but rang up hot hair & was given some advice & told where a supply shop was near me. So went to the shop & purchased a second hair piece, both very different to each other. Now I have two quick hairstyles for different occasions in seconds, absolutely over the moon with my hair pieces from Hot Hair
Report review
16 Aug 2023
Verified review
Great product
Fast service. Very helpful great product
Report review
12 Aug 2023
Verified review
A great service…
Good selection of products and delivery. No quibble replacement of goods when last consignment was damaged and not delivered. Only one suggestion in that it would have been nice to have been notified that my email regarding the non delivery had been received and replacements on their way as I had no way if knowing until they actually arrived.
As a topper wearer the most difficult part of a purchase is matching the colour depicted to your own. I have had quite a few that I’ve had to return, but it’s never a problem with this company. The ones I have had successes with have arrived quickly and in a well packed box. The customer service is second to none, and I cannot speak highly enough of their understanding.
Marvellous company that will always be my first choice when shopping for hair volumisers…..their prices are always the lowest!
Report review
27 Jul 2023
Verified review
Report review
24 Jul 2023
Verified review
Fast delivery. Reduce costs
Report review
22 Jul 2023
Verified review
Styles good, wish they did white as a colour, my hair is white, not grey, silver or pearl, but I go for best match, the two-tone look.
Report review
11 Jul 2023
Verified review
They are very helpful
Report review
10 Jul 2023
Verified review
Catwalk hair in seconds!
I just love Hothair products and have 3 to choose from. There’s a colour to match everyone I reckon. Within seconds I can have my hair up and looking glam. For extra glam and 2 more seconds then I add a chopstick. I can’t endorse these products enough.
Report review
9 Jul 2023
Verified review
Report review
22 Jun 2023
Verified review
I have large scale hair loss so having continuity of hair style is important to me, this company supplied me with a genuine wig and also a mini petite size that I find hard to find.
They were quick with delivery and not overly expensive, and I am happy to recommend them.
Report review
19 Jun 2023
Verified review
Bought blonde piece and I add pink as I am 85 and pearly colour. Looks super I get so many compliments. Have my hair up. Wish I could be a model for you.sorry not be
Report review
16 Jun 2023
Verified review
Genuine quality wig sellers. Recommended.
Possibly one of the only genuine wig shops online. I was a bit nervous as have been victim of cons which have sadly been supported by PayPal so have lost money. I know these are sold in Selfridges in London so worth a try. The wig that arrived was the one I ordered and was beautiful quality. The colour wasn’t quite right for me so I phoned their helpline, spoke to a lovely helpful lady , chose a different colour, returned it using their provided label ( I paid the postage which wasn’t unreasonable). Just waiting for the replacement to arrive. I wear a wig for medical reasons, not fashion and am relieved to find a reliable and trustworthy seller.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.