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Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
Speed of delivery despite initially not being in stock.
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11 Apr 2024
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9 Apr 2024
Verified review
I Recommend HotHair…
Now purchased several wigs from HotHair and been delighted with them. Good prices and fast delivery plus a wide range of brands to choose from. Looking forward to my next purchase from HotHair.
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8 Apr 2024
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7 Apr 2024
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Quite fast delivery and really nice product, matches exactly my hair colour and it's easy to wear.
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1 Apr 2024
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Customer service is excellent, thank you so much.
Ingi
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21 Mar 2024
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All in all a good around business and service
They have a good clear easy to use web site. They have easy to find phone numbers and Addresses. To contact them. Also they haver a number of outlets around the UK. They only take your payment once they have despatched the item you have ordered and not before then. As an example the item I ordered was to not in there stock room and had to be ordered by them from an American supplier which would take up to 2 weeks to arrive. They did not take my money untill they had received the order from the supplier into there stockholding and despatched to me. A very good business practice in my eyes. Other companies would have taken the money right away. So all in all a good around service from HotHair.
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20 Mar 2024
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My order arrived very fast. Hood condition
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12 Mar 2024
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Great customer service. Lively staff, quick to help, a joy to talk to. Great chair!
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2 Mar 2024
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Nice choice, reasonably priced.
Happy with everything that I saw.
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29 Feb 2024
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Over the years I have purchased various clip on pieces. All wonderful and I am really pleased with them. Unfortunately I cannot add a photo as don't know how and don't have the facility either.
I’ve had several items from this company. I recently had to return something for the first time because it just didn’t suit me. Return was easy and the money was returned quickly.
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24 Feb 2024
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23 Feb 2024
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EXCELLENT RANGE OF QUALITY HAIR PRODUCTS !
FIRST CLASS SERVICE AND PAT FROM CUSTOMER SERVICE DEPT SO HELPFUL.
HIGHLY RECOMMEND.
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18 Feb 2024
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The quality was better than expected and delivery was very prompt. Would certainly buy again and in fact have.
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