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tectake.co.uk
Reviews:

74 reviews in the last 12 months2,331 total reviews  

4.42
Good

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Top positive review

12 Oct 2023
 Verified review
Customer service excellent. Potential customers I would encourage you to shop with confidence this company really look after their customers. Very happy with my product, albeit a bit damaged due to issues with delivery. Difficulty trying to arrange redelivery this was NOT an issue with tecktake. Fantastic and effective communication from members of the tectake team. I would shop again with tectake and recommend the company. Outstanding customer service. Compensated generously for my experience.

Top negative review

11 Jan 2024
 Verified review
Cheap materials and poorly made with no accountability. Between myself and my parents we had 22 of these chairs, 18 of which have broken, the exact same problem with each of them. Because we still like the tables and how they fit the space I took these to 4 different welders to try and find a fix for these chairs but all came to the exact same conclusion they are very poorly made and the wrong type of welding has been used. They look nice and seem to be a bargain at first glance but they are not design to last more than a year, ours were used inside so maybe got a bit more use than outdoors ones and therefore we didnt even make 5 months. To top this off with clear evidence of little to no welding on the supports of the broken legs Tectake have taken no responsibility for this fault and are trying to claim improper use because i had them delivered to work. Please dont expect Tectake's items to last much past their warranty and if they do break sooner, dont expect them to do anything about it.
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Reviews for tectake.co.uk

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Latest first
25 Jun 2023
 Verified review
Quick delivery, good value for the price, putting one of the chairs and the table together was fine, the other one was a bit awkward. So I had to dismantle it and start again. This aside, they look nice, are reasonably sturdy and are perfect for the summer.
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25 Jun 2023
 Verified review
Arrived damaged
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Answer by tectake.co.uk
26 Jun 2023
Good morning, Yes, your order unfortunately arrived damaged, which we are very sorry for, however we rectified immediately for you with a full refund on 9th June. We did this as quickly as possible to avoid further inconvenience to yourself so you could source an alternative elsewhere, which was your preferred resolution. Standard cancellation policy is to refund upon receipt of returned goods, however these were only received on 22nd June, a full 13 days after we provided a full resolution to you.
24 Jun 2023
 Verified review

Garden Furniture

Good quality furniture. Easy to assemble and looks great. Had lots of compliments.
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21 Jun 2023
 Verified review

Swinging Garden Chair

Very quickly delivered. My only issue is that the instructions are not very clear and you needed to look at what you had in front of you rather than what the instructions said. Lovely when put together though.
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21 Jun 2023
 Verified review
Had a minor issue that was resolved quickly and in a supportive way so thank you.
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20 Jun 2023
 Verified review

Great all round

Great products, great prices and even better customer service.
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14 Jun 2023
 Verified review

Excellent Service

Great web site, excellent shipping and delivery instructions.
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12 Jun 2023
 Verified review
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10 Jun 2023
 Verified review
Ordered a set of suitcases, quality is good and a reasonable price. After the order was placed the communication was very good in terms of when the item would be delivered. Would recommend.
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30 May 2023
 Verified review
Customer service was excellent, really helpful The instructions to put together the furniture are appaling..no detail or use at all.
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24 May 2023
 Verified review
Great product well made and delivery on time
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14 May 2023
 Verified review
Not bad for the price and delivery.
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14 May 2023
 Verified review
Great service
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10 May 2023
 Verified review
My item did not come on the date as stated on my confirmation email . I waited well over a week later for it to arrive with no help from customer care team . Will not order from this company again as it all became very stressful to say the least
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Answer by tectake.co.uk
11 May 2023
We're very sorry for the slight delay to your delivery. It did arrive on the 7th working day, whilst we advertise 3-5 working days delivery, so we are extremely sorry this was delayed and for any stress this caused you. When you initially contacted us on 18th April, we called the courier immediately after and were able to organise delivery for the next day.