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tectake.co.uk
Reviews:

78 reviews in the last 12 months2,329 total reviews  

4.44
Good

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Top positive review

12 Oct 2023
 Verified review
Customer service excellent. Potential customers I would encourage you to shop with confidence this company really look after their customers. Very happy with my product, albeit a bit damaged due to issues with delivery. Difficulty trying to arrange redelivery this was NOT an issue with tecktake. Fantastic and effective communication from members of the tectake team. I would shop again with tectake and recommend the company. Outstanding customer service. Compensated generously for my experience.

Top negative review

11 Jan 2024
 Verified review
Cheap materials and poorly made with no accountability. Between myself and my parents we had 22 of these chairs, 18 of which have broken, the exact same problem with each of them. Because we still like the tables and how they fit the space I took these to 4 different welders to try and find a fix for these chairs but all came to the exact same conclusion they are very poorly made and the wrong type of welding has been used. They look nice and seem to be a bargain at first glance but they are not design to last more than a year, ours were used inside so maybe got a bit more use than outdoors ones and therefore we didnt even make 5 months. To top this off with clear evidence of little to no welding on the supports of the broken legs Tectake have taken no responsibility for this fault and are trying to claim improper use because i had them delivered to work. Please dont expect Tectake's items to last much past their warranty and if they do break sooner, dont expect them to do anything about it.
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Reviews for tectake.co.uk

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Latest first
19 hours ago
 Verified review
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2 days ago
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grimsby
4 days ago
 Verified review
Excellent aluminium platform and service
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10 days ago
 Verified review
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12 Apr 2024
 Verified review
Beautiful
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10 Apr 2024
 Verified review
Nice
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9 Apr 2024
 Verified review
Had an issue which was dealt with satisfactorily. Good company
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9 Apr 2024
 Verified review
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8 Apr 2024
 Verified review

Good customer service

We had a small issue with a couple of pieces of the garden furniture we had bought. The customer service team were quick to respond and sort out the issue
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28 Mar 2024
 Verified review
Communication was excellent, we were informed every step of the way.
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24 Mar 2024
 Verified review

On the whole a good experience

I have various items from tectake. Apart from a few shipping issues I have only had a miniscule flaw on one of the products but apart from a cosmetic issue all have been fine.
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27 Feb 2024
 Verified review
Great service. Good communication and delivery. My husband managed to put the furniture together by himself. Very pleased and good quality for the money. Can't wait to start using it
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25 Feb 2024
 Verified review
Have just opened the box to set everything up & am disappointed to see that there is significant faults with it & I can’t accept the goods in that state. I need to request a replacement or refund!
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Answer by tectake.co.uk
19 Mar 2024
Hi Sharon, I'm really glad we were able to resolve this, and apologies again the parts arrived broken - any other issues just let me know!
21 Feb 2024
 Verified review

Great responce.

The best part is the response to any issues after delivery always instant with a positive outcome.
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13 Feb 2024
 Verified review
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9 Feb 2024
 Verified review
Everything went as expected
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11 Jan 2024
 Verified review
Cheap materials and poorly made with no accountability. Between myself and my parents we had 22 of these chairs, 18 of which have broken, the exact same problem with each of them. Because we still like the tables and how they fit the space I took these to 4 different welders to try and find a fix for these chairs but all came to the exact same conclusion they are very poorly made and the wrong type of welding has been used. They look nice and seem to be a bargain at first glance but they are not design to last more than a year, ours were used inside so maybe got a bit more use than outdoors ones and therefore we didnt even make 5 months. To top this off with clear evidence of little to no welding on the supports of the broken legs Tectake have taken no responsibility for this fault and are trying to claim improper use because i had them delivered to work. Please dont expect Tectake's items to last much past their warranty and if they do break sooner, dont expect them to do anything about it.
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Answer by tectake.co.uk
26 Jan 2024
Hi James. You ordered 22 chairs to your business address, a cafe which specialises in providing facilities to young children. You then claimed 18 chairs had experienced faults - a 80% failure rate when we would expect 1% to 2% including shipping damage, weather damage etc. When questioned you threatened to leave a series of bad reviews and said that 10 of the chairs were for your parents? I understand this might not be the answer you're looking for, and I'm sorry we were unable to provide a better resolution.
3 Jan 2024
 Verified review

good quality item, stylish and modern.

I already owned one of the items I purchased, and we went on and purchased a second one for our holiday home. It's a stylish and useful little stool.
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22 Dec 2023
 Verified review
I like the design of the product. And it has reasonable price which is good for value. I am happy with it.
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14 Dec 2023
 Verified review

Do not recommend.

Missing pieces, and unresponsive customer service.
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Answer by tectake.co.uk
18 Dec 2023
We're very sorry that the product arrived with some missing parts. We have seen your message regarding this, and replied providing a parts list and asking for confirmation of what parts are missing and required so we can get these replaced for you. Unfortunately we have not received a response detailing the parts required and are therefore still waiting on this information so we can resolve the matter for you. As it seems there is an issue with you receiving e-mails, you may prefer to call to provide this information. We can be reached on 0203 488 4565. I would also recommend you check your spam and promotions folders to see if our e-mail has gone there by mistake. We are very sorry for the issue experienced, and can assure you that we are very keen to rectify this for you as quickly as possible.