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graphicsdirect.co.uk
Reviews:

403 reviews in the last 12 months6,538 total reviews  

4.92
Excellent

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Top positive review

23 Oct 2023
 Verified review
I ordered a deep gusset portfolio case on Saturday evening and it was delivered on Tuesday. I received updates at every stage of the order and delivery, which is always great to see. On top of that the case was on offer and significantly cheaper than the same brand anywhere else. It is actually the second one I have purchased from Graphics Direct, as the first one is still going strong after several years of non-intended use, as I needed a smaller one. The 70mm deep gusset case are perfect for storage and transport of my son's wheelchair tray. His new one is smaller and lighter than his previous tray which needed an A1 case, this one is perfect in an A2. The lining of the original is still perfect despite the metal brackets constantly rubbing.
DC
Dave C.
Bristol

Top negative review

8 Jun 2023
 Verified review
OK delivery but 1, Expensive, 2 rolled up with graph outside but should be inside for what I use it for. Also only 90 grm paper so bruises easily
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Reviews for graphicsdirect.co.uk

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16 Apr 2024
 Verified review
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Answer by graphicsdirect.co.uk
12 days ago
Hi, Many thanks for taking the time to leave your review. As a small company, this is much appreciated. Cheers Chris
6 Mar 2024
 Verified review
Good product stock and prices the only thing that lets them down is delivery cost. I ordered some minute air brush seals that would easily go in an envelope and post but they were sent courier which cost a fortune. Please review your despatch methods to reduce customer costs.
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Answer by graphicsdirect.co.uk
6 Mar 2024
Hi Nick, Many thanks for your comments. I totally understand your point. Carriage and shipping is very difficult to set up in a way that suits every type of product that we sell. We are only a small company of 4 people and it is hard to manage this to keep everyone happy. The product variables are so different for the items that we sell such as size, weight, value that we have to simplify the rules to make this easier to manage in the back of the website. I know that your order would have probably gone in the post on a 1st class stamp but there is no tracking with this and we have so many items that get lost in the post unfortunately and we end up having to replace or refund and loose out all the time. Sorry for the long explanation but thought it was required. Regards Chris
12 Mar 2024
 Verified review
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Answer by graphicsdirect.co.uk
13 Mar 2024
Hi Andrew, Thank you for taking the time to leave a review for us . As a small team of 3 we really appreciate this. Regards Chris
3 Feb 2024
 Verified review

Good service

Next day delivery promised and achieved. Item was well packed name of packer given which was good had there been an issue. Isomars Technoart pens did the job but not as good quality as Isograph. Reflected in the price I guess.
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Answer by graphicsdirect.co.uk
5 Feb 2024
Dear Philip, Thank you for your kind words. As a small 4 man company we really appreciated this. Regards Chris
2 Jan 2024
 Verified review

Not delivered yet

Was ordered on the 22nd December. Sent out on 28th Dec. due to Christmas holidays but did not arrive until January 6th (Royal Mail), Graphics Direct Customer Services did contact me twice in order to improve the situation. The item I ordered (Swan Morton retractable knife) is very good , and I am pleased with it. Trusted Shops should not send request for review too soon.
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Answer by graphicsdirect.co.uk
8 Jan 2024
I am pleased this has arrived now. I know the post has been a little delayed due to the Christmas period. Thank you.
9 Jan 2024
 Verified review
Quick service, with frequent updates on progress of the order
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Answer by graphicsdirect.co.uk
10 Jan 2024
Hi, Mnay thanks for taking the time to leave your kind comments and review for us. Cheers Chris
31 Aug 2023
 Verified review
All was good. all was fine...it's just that I was told next day delivery(Friday)which didn't come. then an email said it would be delivered on Monday, and it turned up on the Saturday! Probably nothing to do with Grafficks Dyrekt..Ooops, what's heppend? my quayboard has gon on the Blinnck.
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Answer by graphicsdirect.co.uk
1 Sept 2023
Hi Trevor, Many thanks for your kind comments. Very weird regarding the delivery info as we only recieved your order at 4.41pm on Thursday and our courier picks up at 4.00pm every day, so it was always going to be dispatched on Friday. We did upgrade your delivery to a next day as you just opted for the free standard 3-4 day delivery option. A bonus that you got it Saturday though. Well done DPD. Cheers Chris
7 Jun 2023
 Verified review

Quick delivery and packaged well

Quick delivery and package was well wrapped. 3 different types of boards ordered which I thought would have been wrapped as sold in 4’s but, they were all individual boards. Fair prices for all that I bought.
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Answer by graphicsdirect.co.uk
7 Jun 2023
Hi Andrew, Many thanks for your kind words and review. We really appreciate you taking the time to do this for us. Cheers Chris
1 Dec 2023
 Verified review

Returns System.

Regrettably, the item I ordered was not suitable, so I returned it. I cannot fault the returns system which was very easy to use and quick.
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Answer by graphicsdirect.co.uk
4 Dec 2023
Thank Tony.
16 Aug 2023
 Verified review

Rapid delivery, excellent packaging, high postage fee.

Very rapid delivery and excellent packaging. Postage was rather excessive for such a small item purchased.
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Answer by graphicsdirect.co.uk
16 Aug 2023
Hi Andrew, Many thanks for your kind review. We are always looking at other ways to handle small items in the post so we can reduce the cost. Cheers Chris
2 May 2023
 Verified review
Good selection of products. Site navigation was not the best,as had to use search to find two products
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Answer by graphicsdirect.co.uk
2 May 2023
Hi Shaun, Thank you for your comments. We are constantly trying to improve the navigation but it is difficult with the varying products that we supply. The search facility is the best way to find products quickly. Cheers Chris
19 Sept 2023
 Verified review
It was what I ordered and it arrived quickly on time, but delivery was not cheap.
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Answer by graphicsdirect.co.uk
26 Sept 2023
Hi, Thank you very much for your kind words and review. We really appreciate this. Unfortunately carriage charges have gone up considerably recently from all couriers and costs us much more than we charge, especially for next day options which you chose. We do try and keep these costs as low as we can. Cheers Chris
1 Aug 2023
 Verified review
Easy site for navigation, items packed well and delivered quickly
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Answer by graphicsdirect.co.uk
2 Aug 2023
Hi Clive, Many thanks for your kind words and review. Much apprecuated. Cheers Chris
13 Jun 2023
 Verified review
Packed well and delivered quickly
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Answer by graphicsdirect.co.uk
14 Jun 2023
Hi, Many thanks for taking the time to leave a review for us. We really appreciate this. Cheers Chris
16 Oct 2023
 Verified review
very quick delivery
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Answer by graphicsdirect.co.uk
16 Oct 2023
Hi Debbie, Thank you for your kind words and review. We are pleased you were happy with our service. Regards Chris
14 Nov 2023
 Verified review
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Answer by graphicsdirect.co.uk
16 Nov 2023
Many thanks for taking the time to leave a review for us. Much appreciated. Cheers Chris
6 Oct 2023
 Verified review
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Answer by graphicsdirect.co.uk
6 Oct 2023
Hi Michael, Many thanks for taking the time to leave a review for us. Cheers Chris
21 Sept 2023
 Verified review
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Answer by graphicsdirect.co.uk
26 Sept 2023
Hi, Thank you very much for your kind review. We really appreciate this. Cheers Chris
19 Sept 2023
 Verified review
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Answer by graphicsdirect.co.uk
21 Sept 2023
Thank you very much for your kind review. Much appreciated. Cheers Chris
7 Jun 2023
 Verified review
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Answer by graphicsdirect.co.uk
7 Jun 2023
Hi Susan, Thank you very much for your kind review. Cheers Chris